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Error opening File

New Here ,
Sep 04, 2021 Sep 04, 2021

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Hello Adobe,

Since several months I work in a AE-file. I have imported multiple AI-files to it. Yesterday (as I usally do) I was creating a new AI-file (an 'garage toolbox') and I imported it into the an other AI file, "background of the garage". This last file was already imported into my AE file. Normally when I change the AI file afterwards, it automatically changes as well in the AE-file. While changing the AI-file, the AE file was opened on the computer as well.

When I wanted to check if the changes were already in AE, I got an error. There was no code given for the error. Only the message AE couldnt read the file anymore.

I restarted AE again, and it happened again.

So I tried a different file, that one did open.

I restarted the computer, opened the error-file again, and it couldnt open.

I tried to give the file a different name. Did not work. All other AE files do work.

I have also tried to open the composition in a new composition (doenst work), and to open is through Media Encoder (and to render it). Also no succes. Media Encoder stops working while trying to render this file.

I have send the automatical error-report (my emailadres included), and I HOPE Adobe can help me with it. If not, I have lost this file which was sooooo much work!! And I have a deadline in 3 weeks it should be completed. Can anybody help me with it? I have the latest version of AE/AI installed on my computer etc.

Thank you!! (fingers crossed for me)

 

Petra van Es

(The Netherlands)

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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Hi Petra, could you share your AI file so we can do a quick test in our After Effects?

 

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New Here ,
Sep 04, 2021 Sep 04, 2021

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Thank you for helping me!
I think the problem is not in the Illustrator files, but in de AE-file... But i can send the AI.
I wanted to attach the AI files but I get a message the file is to big (can be only 47 mB). How van I make an AI file smaller?
An AE-file is difficult to send because I have imported so many layers in there...

Thank you!

Petra

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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We are going to try with the AI file first. You can use dropbox, drive or wetransfer to share your file.

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New Here ,
Sep 04, 2021 Sep 04, 2021

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Oke thank you Jose! To what emailadres can I send it with wetransfer?

 

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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If you use wetransfer it is not mandatory an email. There's an option to create a doanload link. Try it!

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Hello Jose,
oh thats great! Didn't knew that option.
This is the link: https://we.tl/t-E1gjsfqKA9

On my computer it opens perfectly.

Thank you for helping!

Petra

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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Hi Petra. I've done a quick test. What i think is happening is that you are using links inside the illustrator file that reference other illustrator files. Probably this is the problem. I would try to copy and paste the objects between illustrator files to avoid dependencies between them.

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New Here ,
Sep 11, 2021 Sep 11, 2021

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Ah thank you Jose,

I will try to do that. I have done that already for so many times and it was never a problem. But maybe now it is. I will try if I can copy and paste it. Hope it works! thank you!!

 

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