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FAQ: How to fix "Display Acceleration Disabled" in After Effects

Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

TOPICS
FAQ, Preview, Resources

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New Here ,
Sep 14, 2020 Sep 14, 2020

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I've got the same problem, I'm using a laptop that is issued by my company. Here's the precessor: Intel(R) Core(TM) i7-7600U CPU @2.80GHz (4 CPUs), ~2.9GHz
MSInfo: https://shared-assets.adobe.com/link/291f71d6-62fc-4b18-6dd6-e419ff626727

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hi nygel johnd47696985,

 

Are you still running into this issue?
If yes, please provide the GPU driver version and the exact version of After Effects.

 

Best,

Rameez

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New Here ,
Nov 04, 2020 Nov 04, 2020

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I tried all the steps for windows. None worked. Please help! https://shared-assets.adobe.com/link/110b9ab2-53eb-4bf7-4070-4ee2b5f4913f

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New Here ,
Nov 05, 2020 Nov 05, 2020

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Hello? Is this thread still active? The last reply I see is from August 24th... I purchased the after effects app and need help using the full features. Thanks. https://shared-assets.adobe.com/link/110b9ab2-53eb-4bf7-4070-4ee2b5f4913f

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hey Ati.Far,

 

I keep monitoring this thread from time to time. Are you using After Effects 17.5?

Looking at your system information report, you're using an underpowered machine. Your computer doesn't meet the minimum memory and graphics requirements to run After Effects. The processor in your computer is primitive too - it's the 4th generation Intel Core i5 from 2013 with Intel HD 4000 graphics.

 

I'd recommend that you try an earlier version of After Effects.

 

Thanks,

Rameez

After Effects Community Manager

 

 

 

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New Here ,
Nov 06, 2020 Nov 06, 2020

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I have the same problem. I bought new laptop few days ago. Could you please help me....

https://shared-assets.adobe.com/link/d0a0de66-493a-4cc9-6c99-6e03313854ea

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hey Pruthvi98BC,

 

Sorry for your issue!

Your computer specs are too low to support the latest version of After Effects. It doesn't meet the memory and graphics requirements to run the app. Here, take a look at the system requirements: https://helpx.adobe.com/after-effects/user-guide.html/after-effects/system-requirements.ug.html

 

Please try an older version of After Effects.

 

Thanks,

Rameez

 

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Hi, I'm facing the same issue please do guide me on how to fix it. https://shared-assets.adobe.com/link/0f38592b-c2d7-4237-79c9-439ae396f221

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hey ,

 

Sorry that you're running into this issue! What's the driver version of your Intel HD 620 graphics chip? Follow the steps given in this article to find it.

 

Thanks,

Rameez

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Hi there,

I am very new to after effects and seem to be having the same problem, have tried steps RameezKhan mentions however they have not worked.

I'm running AE version 17.1.2 on a 2013 Macbook Pro (macOS High Sierra) with an SSD drive and 16Gb of Ram.

When I first opened the after-effects there was no error message but now there is, could this be that my machine is just too old to cope with a newer version? Should I use an older version?

 

I have attached my system info below

My Mac info: https://shared-assets.adobe.com/link/59051c1a-7d14-4776-4471-d4822abc0307

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Me too get the same problem in AE but my pc as no graphic card so what to do? 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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I've got the same problem. My mac is a MacPro2019. I have 17.0.0 version. I downgrade from last version because I had the same problem. 

https://shared-assets.adobe.com/link/b2190084-45a9-49c6-49c6-abb97d8d8943

https://shared-assets.adobe.com/link/b2190084-45a9-49c6-49c6-abb97d8d8943

 

This:

Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels

Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

doesn't work.

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Hi,

I've got the same problem, please help me fix it!

Brand new stuff,

Radeon RX 5700 XT, software version is the latest 20.11.3 (and only one yet)
And I've done the steps correctly what you suggested. 
here are the files:
https://shared-assets.adobe.com/link/a5f6ff50-e311-4f00-47a5-cffc90ae0bc9

thank you

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Dec 15, 2020 Dec 15, 2020

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New Here ,
Jan 02, 2021 Jan 02, 2021

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Hi,

I'm having trouble with an GeForce GTX 560 Ti. I understand that this card isn't listed in raytracer_supported_cards.txt, however I've added it (under a variety of interpretations of the name) in order to try and cause AE to recognise it.

I'm getting a "Driver not supported" message appearing in a panel at AE startup, and also the "Display Acceleration Disabled" message in the composition panel.

I've followed the instructions above, and have configured the NVidia driver to use the GTX 560 for CUDA by AE. 

I would be happy to upgrade to a more recent card, and I've seen that according to raytracer_supported_cards, AE is compatible with the GTX 570, 580 and 590. I'm concerned though that if I grab one of these cards that I will have the same problem given that I think they all use the same driver impementation.

Currently I have version 391.35 of the NVidia 500 series driver installed.

Can you please advise firstly whether you think it's expectred that I can't get the 560 working, and secondly whether it's ok to grab a higher level 500 series card and that this should definitely work?

Shared link to logs/INFO file: https://shared-assets.adobe.com/link/fd005ee5-d58e-4228-6696-43ce73539101

Thanks,

Evan

 

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Same for me. Could you pls check my case as well. System info: https://shared-assets.adobe.com/link/4165e4c1-a7cf-4ce9-601b-a92bf13b6170

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Hi,

I've got the same problem, please help me fix it!
And I've done the steps correctly what you suggested.
here are the files:

https://shared-assets.adobe.com/link/50163025-939b-4c49-5dd7-57b44a3c48ec

 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I referred youtubes about "display acceleration disabled."

I followed the way they told several times, but it didn't work.

(erasing datas in "%temp%" and "temp")

 

I also did

• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Still my after effect shows "display acceleration disabled."

(by the way I dunno well about graphic drivers. I think my computer don't have that.)

 

Anyway, I want to make my videos ASAP. Please help me. Thank you.

 

 

https://shared-assets.adobe.com/link/a500a118-9109-4c9e-59c4-9f67e1bba97e

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New Here ,
Mar 10, 2021 Mar 10, 2021

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New Here ,
Mar 18, 2021 Mar 18, 2021

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My AE is 2020 17.7.

 (1)When I create a new project, and create a new composition, then the error message of "display acceation diabled" apppear. But, 

 

(2) when I opened the (old ) exercie project file provided with the online tutorial by the Adobe company

https://helpx.adobe.com/after-effects/tutorials.html?mv=product&mv2=ae

and then when I create a new composition there, the error message of "display acceation diabled" does NOT show up.

 

(3)So, i do not know why...............

 

 

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New Here ,
Mar 18, 2021 Mar 18, 2021

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My AE is 2020 17.7.

 (1)When I create a new project, and create a new composition, then the error message of "display acceation diabled" apppear. But, 

 

(2) when I opened the (old ) exercie project file provided with the online tutorial by the Adobe company

https://helpx.adobe.com/after-effects/tutorials.html?mv=product&mv2=ae

and then when I create a new composition there, the error message of "display acceation diabled" does NOT show up.

 

(3)So, i do not know why...............

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New Here ,
Apr 02, 2021 Apr 02, 2021

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How do I update the on-board and dedicated graphics drivers of my computer ??

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Explorer ,
Apr 08, 2021 Apr 08, 2021

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This is a simple problem that could easily be fixed by Adobe, but instead it's always "you need a new this", "your machine is old", "you should update that". These are unacceptable "answers". I'm having the same issues, with no solution. I went back to cc 2019, and that worked until it was automatically updated to 2020, and the message is back to greet me every time. It's completely ridiculous and absurd to have people feeling inferior because they can't afford certain machines. Some of these features are not even necessary for everyone. Good for all the people that can consistently stay updated with absolutely everything and condescend everyone else. Good luck to everyone else.

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Explorer ,
Apr 13, 2021 Apr 13, 2021

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 I have an Nvidia RTX 2060 Super, and I have this issue off and on. All drivers are up to date.

What works for me is to use the GPU Sniffer inside of the AE's support files folder.

This happens with Premiere Pro as well. Same fix.

I shouldn't have to run this as often as I do.

 

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New Here ,
Apr 25, 2021 Apr 25, 2021

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https://shared-assets.adobe.com/link/4f83a8eb-4572-4263-722a-addc4f653ef1

 

Error of "Display Accleration Disabled" in After Effect 18.1.0 ( Build 38)

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