macOS High Sierra After Effects issue

[VMS studio]

Just stopping by to see if others are experiencing the same thing and if there's any workarounda at the moment.

I'm using two screens as separate spaces inmacOS. I have the comp/timline in one separate window. Right clicking or opening any dropdown windows is not possible now. The dialog box won't show up. If I drag it to the same screen as the rest of AE it'll work.

What do? I need two screens for work and this is really hogging down my work speed.

Thanks in advance.

[Dave_LaRonde]

I have read that a couple of very experienced users are holding off on installing High Sierra until they're sure creative cloud will work well with it.  They're gun-shy about installing an OS that was released after the most current creative cloud version.

[daviddmotion]

Exact same problem here. Anyone got any more info about it?

[Rameez_Khan]

Hi VMS studio & Daver1138,

Do you experience the same behavior in After Effects CC (15.0)?

Thanks,

Rameez

[VMS studio]

Nope. I was too excited to find out. Now I can confirm. It doesn't solve the problem!

PS. Is there anything I can provide (logs, etc) to further increase the chances of this getting fixed? It's really slowing me down being forced to work on one screen.

[daviddmotion]

Yes. I actually upgraded hoping it would be solved... but it didn't.

Got my other computer running Sierra with 15.0 and no issues whatsoever.

[Vinay Dwivedi]

Hi David,

Sorry for the inconvenience.

Please check if you have any BlackMagic Hardware or Software installed on the machine.

Please check the below thread.

Re: After Effects CC 2018 crashes every time on opening

//Vinay

[VMS studio]

how would that be relevant to our problem with dual screen setup?

[daviddmotion]

I don't have any BlackMagic Hardware nor Software.

The thread you linked us to is of little use.

What do we do about it?

[Vinay Dwivedi]

Hi David,

Most of the crash issues are due to third party hardware, plugins installed on the machine.

have you tried below staeps for the same.

Click on "Go" menu in finder> Select "Go to Folder" and in the box type /Library

In Library go to Application support>Adobe>Common>Plug-ins.7.0>MediaCore.

Move all plugins to the desktop except dummy.txt.

Now go to Applications>After Effects Cc 2018 folder>Plugins. There you will have 5 folder by default as mentioned below.

Effects, Extensions, Format, Keyframe and MAXON. Move all other plugins/folders to desktop.

//Vinay

[VMS studio]

Really mate? This thread is about dual screen setup having issues with dropdown menus, This thread was opened by me. And you're trying to help David who didn't even start the thread about CRASH issues which he doesn't have. He merely commented here about the same issue that I have! It's not about crashing, it's not about 3rd party plugins.

No offence, but if the Adobe staff is being this incompetent about it, then no wonder AE has so many bugs

[Guest]

So no solution yet? I have the same problem and I hoped cc 2018 would fix it but no ... same issue and problem!!

[민형이59025373]

I'm using High Sierra (MacOS 10.13) & CC 15.0 and the symptom is like below image.

I found right click doesn't work when timeline panel, project panel, and composition panel are separated on secondary monitor.

[민형이59025373]

exact same problem here since updated High Sierra. no use BlackMagic either.  

[Julian Kolb]

I have the same problem on my iMac and MacBook Pro.

System:

iMac (Retina 5K, 27", Late 2015)

4 GHz Intel Core i7

32 GB 1867 Mhz DDR3

AMD Radeon R9 M395X 4 GB

macOS High Sierra 10.13

After Effects CC 15.0.0

MacBook Pro (15", Mid 2012)

2.3 GHz Intel Core i7

8 GB 1333 MHz DDR3

Intel HD Graphics 4000 1536 MB

macOS High Sierra 10.13

After Effects CC 2017.2  Version 14.2.1.34

[daviddmotion]

I think I've figured one possible kinda sort of temporary solution, it's all related (at least in my case) with the dual monitor thing.

Mission Control > Uncheck "Screens have separated spaces" (I don't know the translation to english, but I think you'll see it)

- - - -

From that moment on, your dock will be stucked in the main monitor only and you will have no menu bar on the upper side of your monitor.

But there will be drop-down menus in After.
- - - -

So Adobe, will you say something about it? Could you at least look into it?

Thanks.

[VMS studio]

That might work but that actually disables a very very useful aspect of the MacOS

[Rameez_Khan]

Hi all,

We're aware of this issue and are working on a fix.

Thanks,

Rameez

[VMS studio]

That is so great to know! Do you think we might see an update anytime soon? I wish Adobe would push a small suplemental updatejust for this instead of throwing it in the same bucket as other, larger changes, new features, etc.

[jesseh99064157]

I'm having the same issue.

I installed high sierra. Immediately -

After Effects on one monitor, fine. After Effects spread out over two monitors, suddenly I can't right-click in the timeline window or open blending modes or parent submenus.

They've been working on this for 13 days...yikes.

[Rameez_Khan]

Hi jesseh & VMS studio,

This issue will be fixed in the next update.

Stay tuned!

Rameez

[daviddmotion]

Could you tell us when is that going to be aprox?

Thanks!

d.

[Rameez_Khan]

I'm sorry! No ETA, as of now.

Thanks,

Rameez

[jeremya47194971]

PLEASE FIX THIS YESTERDAY!

Same issue - updated to High Sierra - right monitor drop downs and control click GONE.

I've been using AE since it was COSA and this is unacceptable. You guys gotta get it together. This function is absolutely disabling to production workflow. I mean no drop downs? Hello? How are you to change mask values, choices for plug-ins, the list goes on for miles...

Please indicate when this will be fixed as it's an embarrassment.

Thank you,

Jeremy

[Szalam]

Until the issue is fixed, you can do what Daver1138​ suggested:

Mission Control > Uncheck "Screens have separated spaces" (I don't know the translation to English, but I think you'll see it) - - - - From that moment on, your dock will be in the main monitor only and you will have no menu bar on the upper side of your monitor. But there will be drop-down menus in After Effects.