WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

[HaynesHH]

Hello all,

I'm having some severe troubles with my brand new pc workstation (Intel(R) Core(TM) i7.7820X CPU @3-60 GHz 8 Cores, 32 GB RAM, NVIDIA GeForce GTX 1070 Sea Hawk, Windows 10 Pro) that is shutting down (Blue Screen, Stopcode, WHEA UNCORRECTABLE ERROR) almost every time I'm using After Effects CC 2017. It even happened when I opened Photoshop (CC 2017). There is no recognizable reason why Windows crashes, since it happens even when I just open the preferences.

When I installed the latest nvidia drivers (also the cuda_8.0.61_win10) on friday, the system was stable for two days, but this morning it happened again. Since the machine was prepared by professionals and since all specs are okai, I assume the hardware should be fine.

Did anyone of you experienced this error as well? Does anyone have a clue, what I should do? Since I'm currently working on a project and facing tight deadlines, it's vital for me to get After Effects running again.

Thanks for your help

Best regards

[LightKraft]

vinegarshots​ - I have the option for AVX Offset however the options are Auto and from 0 to 31 however I do not have the option to put a negative value.
I have tried setting it to 0 as that's my lowest value however that too shows the same blue screen error.

[vinegarshots]

Try a value of 5. The offset is a negative value whether or not it shows a - sign.

[LightKraft]

vinegarshots​
I have done it and it seems to be sorted as it's been working for a good 15 min without a crash or a blue screen...
Thanks you for the solution...   
Hopefully Intel and Adobe will work out a permanent solution for this.

[hannahg2046054]

I have a very similar problem as well ! My setup is brand new, windows 10 home 64Bit, msi x299 sli plus /motherboard, Asus GTX 1080/ graficscard, Intel Core i7 7740x/ processor, corsair h100i v2/ cooling, samsung evo 850/ ssd, and an additional hdd from barracuda and a be quiet power supply(850V) bios is on 1.20. Everything was running just fine even indesign but both after effects and photoshop crashed after around 1-2min.

I actually had an issue with the pci simple communication controller ! Did someone have a similar issue ? I had to install the intel management engine after that and thought i solved the problem but no still get the blue screen

i will test disabling Turbo boost now but sounds like it's a shitty solution if you wanna use your processor to the fullest no ?

[Realms1]

I am having the same issue with Photoshop constantly crashing BSOD. Specs as below. I have turned off turbo boost and set the AVX offset to 5 as suggested above,  which has been an effective work around for now.

Intel Core i7 7820X 3.6GHz 11MB

Cooling Cooler Master Hyper 212 X CPU Cooler

Motherboard Gigabyte X299 AORUS Gaming 3 LGA2066 ATX Desktop Motherboard

Memory G.Skill 32GB (4x8GB) DDR4 Trident Z RGB 3200MHz

OS Drive Samsung 960 EVO Series 500GB NVMe M.2 SSD

Storage Drive WD Black WD2003FZEX 3.5" 2TB 64MB 7200RPM Desktop HDD

Graphics Card Gigabyte GeForce GTX1070 AORUS 8GB GDDR5 3xDisplayPort HDMI DVID

Case Corsair Carbide 270R Mid-Tower w/Side Panel Window

Power Supply Corsair CS650M 650W 80PLUS Gold Semi-Modular Power Supply

[Tracy R. Atkins]

x299 i7 7820x system here.  InDesign CC 2019 Kept BSODing.  It's been doing it for years. I had to buy a Mac Mini just to do ID work.

The change to 5 for the AVX in the Bios fixed it!

My mind is blown.  One bios setting... and it works.  I'm almost in tears. THANK YOU so much!

[khaos337]

Same issue for me also running an i7-7820X.  Happens with both illustrator and photoshop.  Will try this solution but a fix would be nice.

[andreye33740940]

One of my clever friend (the old overclocker)) advised me to do this:

Go to the BIOS and change the CPU voltage setting. (For Gigabit X299 UD4 motherboard) BIOS / M.I.T./Advanced Voltage Setting / CPU Core Voltage Control / Internal CPU Vcore - set 1.2v instead of "Auto". That's exactly what I did. While everything is working fine. After Effects CC2018 and Premiere CC2018. "Turbo Boost" I did not turn it off.

Try to change this parameter on motherboards of other manufacturers. Perhaps this will help solve the problem.

Attention! Do not forget to monitor the CPU temperature. And install a good CPU cooling.

(Most likely this is an Intel problem, but not Adobe problem.)

Configuration

MB Gigabyte X299 UD4

CPU Intel Core i7-7820X

RAM Corsair Vengeance LPX DDR4 2800Mhz 64Gb

SVGA Gigabyte GTX 1080Ti

SSD1 Kingston 240Gb

SSD2 Samsung 850Evo 2Tb

[gokcere90549911]

Thanks Andreye.

I don't want to disable Intel Turbo Boost and change AVX, so tried your solution firstly.

Seems to work for now.

MSI X299 Xpower Gaming AC

Intel Core i7-7820x

Vcore: Changed from Auto to 1.270

Ring: Changed from Auto to 1.170

Intel Turbo Boost: Enabled (no change)

AVX: Auto (no change)

Fan: Custom settings for more cooling.

Don't forget to monitor your temperatures and modify fan settings if necessary.

[gasoo]

I also had the same problem with three x299 rigs. Increasing VCore to 1.20V seems to fix the issue while allowing you to keep Turboboost on, this should be the go-to solution for this issue.

[Guest]

Causes of WHEA UNCORRECTABLE ERROR

There are two main reasons that cause the BSoD “WHEA UNCORRECTABLE ERROR” in your Windows 10.

• Defective or hardware, like damaged hard disk, incompatible drivers, failed processor, etc. can result in this bug check.
• Components running at a higher speed than it was designed to run will overheat the machine and cause the WHEA UNCORRECTABLE ERROR blue screen.
• When you install the new driver for your hardware, some Conflict in Drivers may arise.
• Some Virus or malware infection on your device can also be the cause of this.
• Corrupt or missing Registry files of the system.
• A damaged Hardware can lead your system to this error.
• Damaged hard disk.

How to Fix whea uncorrectable error

Although the error message indicates that it is “uncorrectable”, there are several ways of resolving the error. If you are also facing the whea uncorrectable error overclock error then here are some solutions which can help you in solving this issue.

Link with full details - https://www.tricksbystg.org/fix-whea-uncorrectable-error/

1. Reboot your Updated or Upgraded Windows PC

2. Use Check Disk Utility to Fix Hard Drive Disk Errors

3. Using Run Windows Memory Diagnostic Tool:

4. Remove Junk Files (Disk Cleanup)

5. Disable Over-lock Feature

6. Uninstall the Recently Installed Program

7. Do a System Restore

8. Remove suspicious or virus infected apps

9. Go into Safe Mode and then uninstall/Update the driver

[TimothySV]

Yep... Just finished building a x299 i7 7820x system myself. Everything seemed to be running stable, until I got Adobe creative cloud and some other media programs installed. It started sporadically giving BSODs.  I got scared my hardware was faulty, but I ran the Intel processor diagnostic and more prime 95 - no issue. I then realized that just by starting premiere, it would BSOD on the loading screen every time. I found this thread, and and I'm grateful I did!

Though for whatever reason my board wouldn't let me change values, gigabyte had a "performance" mode which increased the speed and im assuming voltage.

So far so good!  But yes... There is definitely some things to be fixed there

[DanH80217809]

I too have been having the same WHEA UNCORRECTABLE ERROR issue.  I just finished building a workstation with an Asus Rampage VI Extreme MB and i9-7940x CPU. 

Installed After Effects after getting everything updated with the latest drivers and BIOS and bam! BSOD and stop codes.  I uninstalled Turbo Boost 3.0 and shut off Turbo in the BIOS and zero stop codes from then on.  However, the system is running slower than before.

This has been going on for months in various forums.  Intel, the major MB manufacturers, and Adobe had better put their heads together and figure out what the heck is going on between the new Skylake-X processors, BIOS microcodes, and Adobe products... IMMEDIATELY.  Having to disable a major component of your CPU just to work with After Effects, etc. is unacceptable.

[TimothySV]

Did you try the above solutions of slightly increasing Vcore/processor voltage?

I didn't turn off any turbo boost, but giving it a little extra juice seems to fix it in most cases. I haven't had any BSODs since I gave it a little performance boost.

I haven't installed it yet, but I noticed there's a new beta BIOS for my Gigabyte Motherboard that updates CPU Microcode -- may be something like that for yours as well.

[Andrew Tango]

Just wanted to say that increasing my VCore to 1.20V also worked for a 7940X and Gigabyte motherboard. This was driving me crazy after I reset my bios settings.

[Guest]

I can't believe this issue has been going on for this long. I built a new video editing system in Nov. 2017 and had no issues until April of this year. I started getting the BSOD when trying to use Premiere. Especially when trying to apply the warp stabilizer. It causes a crash every time I use it. It's the Whea_uncorrectable_error. I actually sent my motherboard back to ASUS under warranty and they said "NO FAULT FOUND". So that was all for nothing. All the hardware was purchased new. I've run RealBench and also FurMark VGA stress test with no issues. Of course I ran the Intel CPU test, as well as mem test and disk check. After lots of searching, I found this thread and now I see that it's a big issue. I opened a case with Adobe and they haven't really updated me. At first they tried to tell me that my video card was bad. Seems like the typical answer "bad hardware". Even though this has been going on for MONTHS. In the meantime, I have disabled the "TURBO" mode through the BIOS and I have not had any crashes. But I hate to slow down my processor just to work around Adobe's problem. I was going to try to adjust the CPU voltage but not sure where it's at.

ADOBE CAN YOU PLEASE FIX THIS ISSUE????

Here is my system specs:

Intel i9 7920x

EVGA Closed Loop Cooler

Asus Prime x299 Deluxe Mobo

Corsair Dominator Pro DDR 4 64GB

Samsung NVMe2 960 Pro HD

NVidia GTX 1080 video

[mnarlock]

I bet your system is either overclocked or running intel turbo boost 3. If

so I know how to fix, pm me.

On Mon, Jun 25, 2018 at 5:34 PM selenav87508386 <forums_noreply@adobe.com>

[Guest]

Yes it is running turbo mode in the BIOS. When I disable turbo mode, the adobe software works fine. But that's not a permanent fix for the problem.

[mnarlock]

I re read your post...it’s related to turbo boost. Here’s what I

did...disabled it in bios, then rebooted and started all adobe products

...they should start fine. Once started you should be able to start turbo

boost again.

[gasoo]

CPU core voltage setting can be found under "Ai Tweaker" menu in BIOS. Some screenshots on Guru3D.

[careenak78662713]

Just had to say I had this exact issue. Changing the VCore to 1.2V fixed the issue for me. Thank you andreye3374094andreye33740940!

I have an X299 Deluxe Mobo and i7-7820X CPU. Didn't change anything else, Turbo Boost still enabled.

[milosm36221195]

Hi Guys

Any updates?

I have the same issue with my ROG RAMPAGE VI EXTREME,Chipset Version 11.7.0.1057 & BIOS Version 1401 & Driver ITBM_1.0.0.1033.

I Stop the in BIOS Turbo Boost it works know with Adobe, but it sucks!!!

I Saw new Drivers from Intel

Download Intel® Turbo Boost Max Technology 3.0

Download Intel® Management Engine Driver for Windows 7*, 8.1*, and Windows® 10

Did any one, some Tests with this Drivers?

[Guest]

I tried that intel driver and it still had the same problems. I reverted my BIOS back to an older version and it works. I'm using the Prime x299 mobo.

[Guest]

Has anyone tried the updated Asus BIOS 1503 to see if it works correctly? It was just released 11 days ago.

[tonyboutwell]

Running I9-7940x CPU 3.1 gHz, MSI x299.

Nov. 16, 2018 and this error is still happening... sigh. Crazy we we have to disable turbo boost.