Can't import videos after updating to 17.0.5 (Build 16)

Hi all,

Can you please try Zeki Levent's steps and let us know if it helps.

Thanks,
Rameez

Hi guys, I solved this problem. Enter the C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\(Media Core plug-ins)\Common\ folder for the solution of the problem. Change ExporterAVI.prm to ExporterAVI.old.

After changing the name, run the program again. Ask to import any .mov or .mp4 file. The problem will be solved. This problem is valid in Media Encoder, Premier Pro. For the Media Encoder C:\Program Files\Adobe\Adobe Media Encoder 2020\Plug-Ins\Common\   Change ExporterAVI.prm to ExporterAVI.old. Programs run smoothly. For the Premier Pro. Enter the C:\Program Files\Adobe\Adobe Premiere Pro 2020\Plug-Ins\Common\   Change ExporterAVI.prm to ExporterAVI.old.   Enjoy.

Hello all,

First of all, thank you for bringing this issue to our attention. H.264 files not importing is absolutely an unexpected result so we are eager to understand the issue better and get a fix in your hands as quickly as possible. So far we have been unable to reproduce this issue on any of our many test systems so finding a fix is proving difficult. At this time we believe the issue is specific to only certain systems but we don't understand what it is about those systems that could be causing the issue. With that in mind I would like to ask for anyone interested in helping us track this issue down to please post here or email me (thnord@adobe.com) their full system information (instructions below). Our hope is this will provide some clues as to what the affected systems have in common. 

Thank you in advance,

Tom

Export System Information: 

1. Open Start.
2. Search for System Information and click the top result to open the app.

3. Select System Summary.

4. Click on the File menu.

5. Click the Export option.

6. Select the location to save the file.
7. Type a descriptive name for the report. For instance, "Computer specs Windows 10".
8. Click the Save button.

Can someone having this trouble try going to Preferences > Import > Video Footage and uncheck "Enable hardware accelerated decoding (requires restart). Then close After Effects, delete your media cache (default location is C:\Users\[username]\AppData\Roaming\Adobe\Common\Media Cache Files), restart After Effects and then try importing your H264 files again. Let us know what happens.

Yes! Same issue here and it's so confusing.

I registered for an online course but can apply nothing from it because of this error!

Hi all,

I am really sorry for this extremely frustrating issue. Thank you for bringing it to our attention. Our teams are aware of this and are working on a fix.

It looks like there is some confusion and I'd like to provide more clarification:

• H.264 and H.265 import support haven't been removed. This is a bug and we're working on it.
• All variants of H.264 and H.265 are not affected.
• For now, I'd recommend that you reinstall After Effects 17.0.4 (steps provided below).
• If you don't want to reinstall After Effects 17.0.4, you can transcode the files using Adobe Media Encoder.

In order to help our teams fix this quickly, we need your help. Would you be willing to share your System Information file and some sample media files with us? If so, please follow these steps to obtain the System Information file:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001

Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

After collecting the System Information file, upload it to Adobe Creative Cloud Files by following the steps given in this article: https://helpx.adobe.com/in/creative-cloud/help/share.html and share the URL in the comments below.

How to reinstall After Effects 17.0.4:

Now we have to convert all our files from h.264 to ProRes

yeah the same problem is. How did you solved？

Temporary solution: transcode the video files to Apple ProRes.

It worked for me. I transcoded with Media Encoder (Quicktime-Apple ProRes 422)

Hi all,

Sorry for your issue and thanks for reporting this. 

Can you try this step and let us know if it helps?

- Deselect Enable hardware accelerated decoding (requires restart) under Preferences > Import

Thanks,

Rameez