P: Crash on launch Photoshop 23.0 macOS

[Indranilc]

I was unable to open photoshop after I have perform the update today. It was constantly crashing. Please help.

[J453]

Thanks @Indranilc I've asked engineering to take a look. You can install the previous version 22.x (v2021) and keep the current version installed so we can continue to troubleshoot: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html 

[envirobob]

I installed the new v23 of Photoshop.  Splash screen appears then application crashes.  Sent multiple crash reports. V22.5.2 still works fine.  Closed Creative Cloud app, restarted computer but still crashes. Any thoughts?

[J453]

@envirobob Thanks for submitting your crash log. You're seeing the same issue. Engineering is looking into this issue.

[Andrew Sender]

Hi @Indranilc and @envirobob are you using an external monitor when you open Photoshop?  If so, can you try disconnecting the external monitor and then reconnecting it?

[brich4d]

Downloaded new version of Photoshop 2022 (23.0.0) via CreativeCloud. Every launch it doesn't get past the splash screen and crashes. Every time. I have restarted, shut down, uninstalled and re-installed to no avail. It happens not matter how I try to use it. I have tried to open files from new Bridge (12.0.0.234), previous version of Bridge (11.1.1.185). I have tried to double-click files. No luck.

Brand new MacPro (2019) running Big Sur 11.6.1, 3.3GHz 12-Core Intel Xeon W, 256 GB 2933 MHz DDR4 memory, AMD Radeon Pro W5700X 16 grapics card

[J453]

@brich4d Thanks for submitting a crash log! You are hitting the same crash as folks on this thread.

[envirobob]

I figured out the problem.  There was something in the preferences file that was causing the crash.  I have an iMac also and copied the preferences from that computers 2021 preferences into the 2022 preferences file in Library and now Photoshop v23.0 works just fine.  For some reason, the 2021 photoshop preferences file that was transferred to 2022 on my map had something in there that caused the crash. Hope this helps others. I'm still curious as to what was in the map preference folder that caused this. I can send that folder if you would like to check it out.  Let me know how to send it to Adobe and I will do that. Thanks. 

[envirobob]

Not map...mbp.  MacBook Pro

[J453]

@envirobob My guess is there was a PSUserConfig in your preferences folder to enable WinTab. Does that sound right?

[envirobob]

Hi Jeffery,

I just checked the folder and PSUserComfig does not exist. In fact, I searched my Mac for that and got no results. 
Thanks

[brich4d]

I did what @envirobob did and copied the preferences from 2021 to 2022 folder and changed the name to 2022 and I was able to open the new Photoshop without a problem. I did make sure that I had uninstalled the new Photoshop first and then did not tell the new installer to delete older versions or to copy preferences (the same choices I made when it would not launch).

[Joel H. Mark]

I have tried all the fixes suggested by Adobe. I enlarged the scope of permissions for the app which worked for a while. I've reverted to the previous version in order to continue working.

iMac (Retina 5K, 27-inch, 2020)

Big Sur and Monterey

[Toneman711]

I'm having the same problem but I am a total rookie at trying to fix something like this. Where would I find the preferenes for 2021 Photoshop and 2022 Photoshop?  In Finder?

[JD750]

I deleted ALL my Photoshop preferences all the way back to 2014.  After that Photoshop 2022 opened with a warning about insufficent graphics card memory.  So it's not using the graphics card but it works now. 

[MAUSSÉ]

La última versión da constantemente problemas al abrir el programa.

[J453]

@Joel H. Mark You're primarily hitting this issue the OP has on this thread, but you're also hitting two crashes with DXO plug-ins: https://helpx.adobe.com/nz/photoshop/kb/crash-with-nik-plug-in.html

[Rick Adams]

Following this post for updates.

[Rick Adams]

Hello

I can report that I had one session with the new versiov 23, and now it won't launch again.

I have completed the error report each and every time it crashed. I included my email address.

If it helps, the new version of Media Encoder will not launch eaither.

Here is the message I put into the error report, each time it crashed;

Hello

I uninstalled (did not save preferences) Ps23(2022) and reinstalled from Creative Cloud.

It asked if I wanted to reopen the previous windows, I said no. It failed again!

Model Name: Mac Pro
Model Identifier: MacPro7,1
Enclosure: Tower
Processor Name: 16-Core Intel Xeon W
Processor Speed: 3.2 GHz
Number of Processors: 1
Total Number of Cores: 16
L2 Cache (per Core): 1 MB
L3 Cache: 22 MB
Hyper-Threading Technology: Enabled
Memory: 96 GB
System Firmware Version: 1715.40.15.0.0 (iBridge: 19.16.10548.0.0,0)

[Claude Cere]

I have tried all things suggested :

Reset by dragging on the desktop all preferences so Photoshop have create new one and it crashed soon after opening

Unchecked the graphic card box in the preference and start again, same result : crashed

Press shift when loading so Photoshop did not load the plug-in, no matter, no result.

Update driver for the graphic card and for Windows, always the same

Finally, I uninstall the 23.0 version and install the previous one. 

I cross my finger that everything will be fine for now

[Claude Cere]

I re-install the previous version 22.xxx and I will stick with it until the bugs are fixed.

[Claude Cere]

Oh by the way, I'm not on Mac OS but on windows 10 and v 23.0 crash on opening.

[Bruce Paterson]

I have the same crashing problem with Photoshop 2022. I am on a Mac Pro and just upgraded to Monterey hoping it would fix the problem. Unfortunately not. I have tried all the suggestion here and from Adobes site, but no luck. I did not expect this fro a new program. 

[jeffhalmos]

Adobe and preferences are like oil and water.

[J453]

If you disable the "Spaces" plugin then the crash should go away.
To disable rename the "Spaces" folder in Plugins to "~Spaces".
Change
C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\Spaces
To:
C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\~Spaces

[jeffhalmos]

23.0.1 fixed it, but I'll file this just in case. Thanks.