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Hey, @Rav052024WhLED, @AKS666 & @joanng63524557. Thanks for adding the comments and details. I reviewed the account you've used to log in and found two profiles, one with an active subscription.
There are a few layers to this:
1 - If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga
2 - You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out if it's a network iss
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I checked your account and found that you’re on a customized Teams plan with a low credit limit of just 10 credits. Since Nano Banana and Flux Kontext require higher credit usage, try using the basic Firefly model to see if that works. If yes, I recommend reaching out to your admin to request additional credits.
@Rav052024WhLED, @AKS666, @Rob33517119tz5q — I checked your accounts as well, and it looks like you’re on Teams or Enterprise plans. Your accounts
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