Photoshop Elements 2022 Will NOT Install On Windows 10 Laptop

Advocate ,
Dec 15, 2021 Dec 15, 2021

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Hello folks, I'm looking for some help!

 

I recently installed PSE 2022 on my desktop PC and it runs great. I decided to install it on my laptop also. The PSE 2022 web install fails at the 84% mark and displays this error message.

2021-12-15 16_51_50-Adobe Photoshop Elements 2022 Installer.png

 

This is what Error Code 184 shows me:

2021-12-15 17_56_16-Fix download, install, or update errors for your Adobe apps — Mozilla Firefox.png

 

When I restart my laptop and try the install again, it fails at the same point with the same message. I have several other Adobe programs installed on my laptop that ALL run great. They are Adobe Creative Cloud Desktop, Acrobat Pro DC, Photoshop v23.1, and PSE 2020.2. My laptop meets and exceeds the required specs for PSE 2022. Here are some specs for my laptop, Windows, and PSE 2020.

 

LAPTOP PC INFO
Model: ASUS ROG GL553VE
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.81 GHz
Installed RAM: 32.0 GB (31.9 GB usable)
C Drive: Samsung SSD 970 EVO 500 GB (305 GB free)
D Drive: Seagate 1TB ST1000LM035-1RK172 (806 GB free)
Video card: NVIDIA GeForce GTX 1050 Ti
Display Size: 15", 1920 px X 1080 px
Device ID: C2563FB2-80DE-4EC4-9E36-7D5AD52C80C3
Product ID: 00330-80000-00000-AA390
System type: 64-bit operating system, x64-based processor
Pen and touch: No pen or touch input is available for this display

 

WINDOWS INFO
Edition: Windows 10 Pro
Version: 21H1
Installed on: ‎5/‎27/‎2021
OS build: 19043.1387
Experience Windows Feature Experience Pack 120.2212.3920.0

 

PSE 2020 SYSTEM INFO
Adobe Photoshop Elements Version: 18.0 (20201207.m.154403) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2808 MHz
Built-in memory: 32653 MB
Free memory: 26311 MB

 

And, I ran the Adobe Creative Cloud Cleaner Tool. It does not show a PSE 2022 installed. Here's a screenshot of the CC Cleaner tool

2021-12-15 17_08_01-D__Desktop_AdobeCreativeCloudCleanerTool.exe.png

 

What can I do to get PSE 2022 installed??

 

Thanks!

 

 

{Thread title edited by moderator}

 

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Walter in Davie, FL
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correct answers 1 Correct answer

Advocate , Jul 27, 2022 Jul 27, 2022

FYI, I finally found the solution to this ongoing problem on my laptop.

 

The problem seemed to be caused by a locked file that was needed by Creative Cloud. I used my Revo Uninstaller Pro to uninstall and remove the Creative Cloud software. After the uninstall, I rebooted and ran the install for Photoshop Elements 2022. During the installation, I noticed that the first icon to appear on my desktop was the Creative Cloud icon. The installation was successful. All is well now and all of my installe

...

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

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Hi,

 

We're sorry about the trouble while trying to install Photoshop Elements 2022. Please check out: https://community.adobe.com/t5/download-install-discussions/help-with-error-184/td-p/9975216

You can also check: https://community.adobe.com/t5/download-install-discussions/error-184-on-creative-cloud-update/m-p/1...

 

Let us know if it helps!

Regards,

Nikunj

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New Here ,
Jun 22, 2022 Jun 22, 2022

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Don't bother with trying to install Elements from a disc. It will not work. You can spend hours and hours of your life trying, re-trying, following all of the "troubleshooting" suggestions, repairing creative cloud, uninstalling creative cloud, disabling your antivirus, all of the blah-blah-blah "help" and "support" from Adobe (which on God's green earth does not exist). Installing from the disc will never work. If you do buy a disc, the packet it comes in has a serial number and a sticker with instructions on how to install from the web if you don't have a DVD drive (everyone really does, but that's beside the point). Just install it that way. Adobe should tell you this simple thing when they sell you the product, but no, they just like you to spend more time being frustrated with them until you figure it out. Apparently they figure that you will come out of the process a better person. After doing the install, trying it out (it works fine), along with 2 gin & tonics, I guess I am much better now. Thank you, Adobe!

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Advocate ,
Jul 27, 2022 Jul 27, 2022

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FYI, I finally found the solution to this ongoing problem on my laptop.

 

The problem seemed to be caused by a locked file that was needed by Creative Cloud. I used my Revo Uninstaller Pro to uninstall and remove the Creative Cloud software. After the uninstall, I rebooted and ran the install for Photoshop Elements 2022. During the installation, I noticed that the first icon to appear on my desktop was the Creative Cloud icon. The installation was successful. All is well now and all of my installed Adobe apps - Adobe Creative Cloud Desktop, Acrobat Pro DC, Photoshop v23.4.2, and PSE 2020.2 are all working nicely!

--
Walter in Davie, FL

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