Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

[David Polk]

The below is a fix that is working for some users.

Update: 
To fix the issue described below, upgrade your Mac’s OS to the latest version: Sequoia (15.0).
Go to Settings -> General -> Software Update
More information about Sequoia available here.

This issue effected some users with Mac Intel computers using AMD Radeon GPUs. The bug involved a crash when using Enhance Speech, particularly with longer audio clips. We do not see evidence that this was effecting other configurations.

We are continuing to work on a fix for remaining users still experiencing this issue. Thank you for your patience.

[Kevin-Monahan]

Hello @Cole33345695tw1e,

I just noticed something; It appears that I'm running macOS 14.1. I'll update and see if I can reproduce your bug after doing so.

Thanks,

Kevin

[David Polk]

Hi everyone,

Thank you for reporting this bug, we're aware of this issue and are trying to resolve it. Thanks for your patience as we investigate work on a fix!

David

Product Manager, Audio, Premiere Pro

[Tim24345206l40f]

Premiere always freezes up and is unresponsive when I try to us the new "Enhance Speech" tool under Essential Sounds on my clips.

My operating system: iMac 2020

 

[Kevin-Monahan]

Hello @Tim24345206l40f,

Thanks for the info you provided. I think the team might need more from you, however. See this post: How do I write a bug report?

Thanks,
Kevin

[Kevin-Monahan]

Hello @Tim24345206l40f,

Thanks for the info you provided. I think the team might need more from you, however. See this post: How do I write a bug report?

Thanks,
Kevin

[Janice5CFE]

Each time I click "enhance speech" in the essential sound tab my computer crashes completely, turns off, turns back on attempts to try again.  I have tried this 5 or 6 times and the exact same thing happens each time.  

I am using a 

Retina 5K, 27-inch, 2020 Mac

3.8 GHz 8-Core Intel Core i7

AMD Radeon Pro 5700 XT 16 GB

64 GB 2667 MHz DDR4

I am running Sonoma Version 14.5 (23F79)

Any help you can provide would be appreciated.   

[mattchristensen]

Hi @Janice5CFE I'm sorry this is happening. We're aware of this issue and are working on a fix.

[Elie101]

I am having issues using enhance audio on my 2020 Mac Pro with the intel chip.  When using Enchance audio my computer locks up circle of death on desk top. I have to power the computer off and on to. contiue working.  Does anyone know if Adobe is working on a fix for this issue.

Thanks

[MyerPj]

I don't think so. Since this is the first post I've seen like this, it's likely not to be on the radar. You'll need to provide some more details, what you were doing, can you easily reproduce the error, what media to you have, how was it acquired, etc. Plus info about your mac. I thought this was going to be a PC thread, so the title leaves something to be desired. How about your OS, what version are you using. Etc.

[Richard van den Boogaard]

Please provide more detailed information before we can move this discussion to the Bugs section.

Help us help you.

[Jeff35888444pmxw]

I'm having the samew issue. My Mac locks up immediately whenever I try to use Enhance audio. Pin Wheel of death, followed by freezing. I have to shut down my Mac too. Very frustrating.

[Richard32672607bxp9]

following to see when this FINALLY gets fixed. it's been months of this.

[PGGilligan]

I'm having the same issue. Looking forward to the bug fix. I tried updating to Premiere 24.4.1, but no difference.

[Elie101]

FYI Premiere 24.5 is out and I tested Enhance and the bug has not been fixed for Macs with the Intel Chip.

[Michael Grenadier]

Elie101, please tell us your system specs and your source and sequence settings...  

[PGGilligan]

and just for the record, the project I applied the Enhancement to is 7 'chapters'. I successfully enhanced 3 before the crashing occiurred. However I cannot awork on any of the other chapters (sequences) since they are all in the same project. I'm dead in the water until the fix comes.

[Michael Grenadier]

PGGilligan, Please tell us your source properties and your sequence settings.    Are you using any sources from a smartphone or from a screen recording?  Variable frame rate sources can be problematic.  And Heavily compressed sources might also be the cause of the problem.  And making sure all your audio sampling rate and bit depth match your sequence settings.  With the appropriate info, we may be able to point you to a workaround to get you over the hump...

[MyerPj]

@PGGilligan : You can try opening a new project, then importing a sequence from the old to the new. (FILE/Import)

[PGGilligan]

there's my sequence settings and source properties. However, I am including clips of Zoom recording, which are already problematic at 25fps. Maybe that's the hang up?

[Michael Grenadier]

PGGilligan, use mediainfo to confirm that your sources are constant frame rate, in particular the zoom recording

https://mediaarea.net/en/MediaInfo/Download

I see your other sources are mpeg.  It may be a good idea to convert to an all i-frame formate like prores...  Are you on a mac or windows.     

Shutter Encoder is a great tool for these sorts of conversions

https://www.shutterencoder.com/

Happy to go in to greater deatail as to what all this means.  Although Premiere usually can deal with ALMOST anything you throw at it, sometimes it will choke.  Feel free to post back with any questions...

[Filippo Giuseppe Iannone]

Sam problem, when working on audio premiere freezes and crushes! Keep doing this . Mine is a Mac boon pro 2019 ( intel) 

ADOBE PLEASE DO SOMETHING 

[weenworks]

Whelp. This problem is not resolved. Computer crashed 10 times today and I let my 48 hour film project group down. This was my screen 20 mins before the deadline. 

 

multiple issues trying to work with any clip auto marked as dialogue. I tried to avoid the audio features entirely knowing that this might be a problem-- unfortunately. it didn't help. I have never had to hard reset a Mac this many times.

My computer: 

iMac, 27-in 2020 

3.6 GHz 10 core Intel i9

AMD RADEON pro 5700 XT 16 GB

64GB 2667 MHZ DDR4

Sonoma 14.5

my media:

Type: MXF File Size: 612.06 MB Image Size: 1920 x 1080 Frame Rate: 23.976 Source Audio Format: 48000 Hz - 24-bit - 8 Channels Project Audio Format: 48000 Hz - 32 bit floating point - 8 Channels Total Duration: 00:00:50:16 Pixel Aspect Ratio: 1.0 Alpha: None Color Space: Rec. 709 Color Space Override: Off Input LUT: None MXF File details: Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal) File generated by: Sony, Mem (2.00) AVCI 100 Bitstream Format: Sony

Sequence settings match. color space is Rec 709 sample rate is 4800 Hz

 Premiere 24.5.0

which is a real shame because I thought I had downgraded to 24.1 to hopefully save myself from this problem. i'm so sad that every project I've worked on since April has been acting this way. Premiere has been useless to me. Pretty much unusable.

[technabob]

Any update on this? I just spent hours working on a project and now my computer hard freezes every time I reopen the project because I had tried to use the audio enhance feature. I'm also on a late model Intel iMac.

[derekc87147135]

Just trying to mess around with the enhance speech feature and it causes the program to hang, then ultimately forces the whole computer to restart. It is a pretty long voice clip, something like 24 minutes so that may be the issue. But, just figured I'd put this out there for the devs to see.

[Michael Grenadier]

derekc87147135, what is your source format?  I really strongly (can't emphasize enuf) that if it's a compressed format that you convert to an uncompressed format before trying this...  

[derekc87147135]

I will check when I get home. But it's just an audio from a webcam and built in mic on the iMac. Super simple.