FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[inesluxcey]

The second option works very well, thanks a lot ! 

[Julio29659509f0j7]

Muchas Gracias lo pude solucionar con la 2da opcion!!!

[Convidado]

It works, but I have to do it about 10 times a day.

[Francis-Crossman]

@Deleted User Are you using "Match sequence preview settings"?  Try avoiding that one, and your exports should be successful, and you won't have to reset your prefs all the time.  Let me know if this is not the case for you.

[Francis-Crossman]

@Remote Index, we're updating that page soon.

[Francis-Crossman]

Just want to let everyone know the progress.  We have an internal fix for this that we are testing and will put into beta in the next few days and then roll into an official release as soon as possible.

[Tebogo29708455mctc]

Thanks this was very helpful.

[Francis-Crossman]

The issue is fixed in Premiere Pro beta as of version 23.5.0, build 20.  Install the latest beta if you want to try this fix.  Beta and Release versions can be installed side-by-side and the projects are compatible so you can open the project in beta to get the export done and not have to reset your preferences. More info on Beta apps here: https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html.  We will be putting this fix into an official release very soon.  

[o0Redback0o]

If I select File it locks up, if I go to Edit and any of the preferences, it locks up. None of the fixes listed stops this for me and I hear of others with the same problem. Tried the beta also, still the same. I suspect sonmething in the registry is affecting both programs, no idea, Windows 10, 64 bit.

[daapap]

All this did not help in my case. Also after resetting the preferences all ,of my stills in the current project do not show up anymore in the bin in icon view mode.

[o0Redback0o]

I have the beta installed, still locks up when I go to Edit and choose any of the preferences. And I mean locks up, no matter how long you wait, it freezes when you click anywhere after that. Uninstalled, removed all plugins, reset prefs when loading using ALT key and all other options set to not load.

File->Export just sits there as before but no lock up, other options open up. Just Edit is my main problem.

[arneh11021792]

Workaround 2 did it! Thanks.

[ToddNewOrleans]

Renders have been very difficult. Slow, screen lagging and glitchy while it thinks to go into render mode, renders getting to 100% and not completing. I managed to get some of my work done that's on a deadline, but this can't go on much longer. Clients are booking airtime and they have to be out.  I did all the workarounds. The only thing that saved me was going through media encoder itself. Trying to  send to Media Encoder through PP crashed it. 

I have not tried the Beta version

Windows 10 64-bit

PP Version 23.3.0 Build 61

[Câmara Munici2180474842oo]

Fiz a exportação pelo Media Encoder e, depois de ler este artigo, resetei as opções do Premiere conforme a segunda sugestão. Funcionou!

[Convidado]

Premiere 23.4 is still crashing/memory leaking. Not only on export. On play, while using captions, moving the playhead, even once on opening a file. Sometimes it works, but other times it's crashing constantly. This sucks. 

I've worked on bigger files than what I'm currently working on with no problems, on the same machine. A iMac M1 8GB Ram, with Ventura 13.3 now (previously it was whatver the previous OS was, maybe that's the issue).

[Francis-Crossman]

This issue is fixed in 23.4, which has just been released.  Update to 23.4 to get this fix.

[Remote Index]

@Kevin-Monahan

@Francis-Crossman 

Moderators,

Why was my post removed? I was not notified or consulted.

The opaque moderation of this forum continues the poor record of the way Adobe communicates with its users.

Original post (April 29):

Once again, Adobe fails to use its own tools to communicate with users effectively about the products they are paying for. This is an ongoing issue that negatively affects users. I have written before about this here and here.

Known Issues:

"Find known issues and limitations in the latest release of Adobe Premiere Pro."

Adobe currently lists no known issues with version 23.3 of Premiere Pro. Why?

Update:

The current Known Issues page lists no issues with 23.4. ... Is this true?

R.

[Francis-Crossman]

@Remote Index I don't know who removed your post but to answer your questions - The issue has been added to the known issues page for 23.3 and the fixed issues page for 23.4.  We don't have any known issues for 23.4 as of now.

[AntDX316]

never have them make the same mistake again

[Convidado]

Premiere 23.4 is still crashing/memory leaking. Not only on export. On play, while using captions, moving the playhead, even once on opening a file. Sometimes it works (only after clearing preferences and restarting the imac, the same as before) but other times it's crashing constantly. This sucks. 

I've worked on bigger files than what I'm currently working on with no problems, on the same machine. An iMac M1 8GB Ram, with Ventura 13.3 now (previously it was whatever the previous OS was. Maybe that's the issue?).

[Convidado]

..even just now, I finally got it to play a rendered timeline (i.e. green bar indicator), every thing was finally going great, right.
Then I saved as, as another file, then I deleted some clips in front of the timeline, saved again, okay. Then I tried to play it, and it crashes/memory leaks again! This is ridiculous. 

[o0Redback0o]

Finally solved my Prefences freeze, created a new account in Windows, removed the old one and now the new account works as it should. Doesn't require reinstalling Adobe apps either. Only way I could stop PP from freezing, not even the latest beta would make it run right. Seems to be a rogue file in the user account or something. Now it all works well... for now.

[Mo Moolla]

Francis is there no fix on 23.3 for users who do not want to go to 23.4 because of the bugs in the new release?

Mo

[Convidado]

The only thing that finally worked consistently was downgrading to 22, and converting any current 23 projects that are freezing, to be compatible with 22. There is a site that downgrades projects to 22, here. 

This two step process was the only way I was able to get back on track and not experience anymore crashes, freezes, or memory leaks. Period. 

Beyomd that, my next move would have been to give HitFilm a try. 

Good luck all.