Issue:
Use of Type Tool and Essential Graphics panel causing Premiere Pro to crash. Similar crashes recreated when editing text in After Effects too.
Adobe Premiere Pro version number:
24.6.1 (Build 2)
Issue has been recreated after downgrading through multiple previous versions, back to 24.0.
Operating system:
macOS Sonoma 14.7
System Info:
MacBook Pro 14-inch, Nov 2023
CPU: M3 Pro
RAM: 18 GB
Hard Drives:
APPLE SSD A0512Z (Internal)
CRUCIAL X6 SSD (External - USB-C)
SAMSUNG T7 SHIELD (External - USB-C)
SANDISK EXTREME PORT. SSD (External - USB-C)
Video format:
Issue has occurred (and can be recreated) with a range of formats and codecs inc. ProRes LT/422/4444, mp4, h264, MXF
Workflow details:
Issue initially occurred while working in a complex Production file, but also occurs and has been recreated in simple sequences and/or projects (inc. test projects, with one sequence, one ProRes source file and one new text layer)
Steps to reproduce:
Reproducing within new project:
1. Create new project and dummy sequence
2. Use Type Tool* to create new text layer within a sequence
Reproducing within an existing project:
1. Open project
2. Enable playback on timeline featuring existing text layers*
*NB: Issue has also recurred with use of Text Panel when creating or editing captions etc.
Expected result:
Normal playback / general function
Actual result:
Crash with “Sorry, an error occured" dialogue, sometimes immediately upon opening project with text layers - other times after a period of normal behaviour.
Crashes never seem to be preceded by any lag or Mac spinning wheel - just an immediate, hard crash.
Steps to resolve (with no success) have so far included:
- Cleared Media Caches
- Ran Adobe Creative Cloud diagnostics
Suggested solutions were to update Premiere Pro (version was already up to date) + reset all preferences. - Reset all preferences
- Loaded projects with all third-party plug-ins disabled
- Imported existing sequences into new project files
- Re-located cache file and scratch disk locations
- Tested on second machine, where issue was not replicable:
iMac 27-inch Retina 5K, 2020
macOS: Monterey
CPU: 3.6ghz 10-core i9
RAM: 64gb DDR4
Hard Drives: (as above)
- Reinstalled Adobe Premiere Pro
- Downgraded through various Adobe Premiere Pro 24 versions
- Deleted all third-party fonts
- Reset / alternated workspaces
- Uninstalled Adobe Creative Cloud
- Ran Adobe Creative Cloud Cleaner tool
- Manually located and removed remaining Adobe system preference files before re-install of Adobe CC and apps
- Reinstalled macOS with restoration of files
Steps to resolve (with some success): - Complete erase and reinstall of macOS with no restoration of previous file system - see below notes
Other notes:
The issue appeared to begin after I pasted either a six-per-em space or thin space plain text/unicode character into an existing text layer within a complex Pr Production file (let’s call it “PRODUCTION A”).
I suspected this may have caused some kind of weird conflict or corruption, but guessed it was probably correlation rather than causation once the issue occurred in other, unrelated project files / was reproduced with totally new, test projects.
Completing and often repeating the above steps to resolve had no noticeable effect on resolving the issue until I did a complete erase and re-install of macOS.
I was then able to open and work normally in multiple projects which had previously crashed in the same manner for 1-2 days. Then, after opening a project in PRODUCTION A for the first time since re-installing macOS - the issue recurred.
It’s worth noting that the project within PRODUCTION A was a copy I’d made that - as far as I’m aware - had all text and/or graphics layers removed or disabled, but I'd need to confirm this.
Thank you.
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