P: Premiere Pro 24 issue with the GPU on Macbooks Video Preview

[maxp45543188]

This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

[Hao5EDB]

Hi all..

I've just updated my Macbook Pro's system to Sonoma 14.4, and my Pr and LrC got this glitch on playback and display.....

I searched a lot of websites, but I didn't find any post that is a similar problem.

Do I have to change any settings in pr and lrc? I have no idea what to do, and I am in the middle of work..

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Hao5EDB]

Thank you! Got it.

My first time posting in Adobe Community, I didn't know much about the rules.

[kglad]

not your fault.  using adobe's site requires a search engine (eg, google) to do anything effectively.

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

[Sohail Ahmed364469969qb6]

Hi, everyone. 

I've been facing this issue with Premiere pro when I play the video on the timeline, it shows a glitchy video (much like white noise in old CRT televisions). Even the rendered video file has those same glitchy parts. 

Checked the "effects", it isn't any effect either. The glitches appear to be random. 

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[Dan Cortopassi]

I am having an issue where the video is corrupted in the editor, and also when I export the edited video.

This seems to have started happening after installing the latest Mac OS update, so that may be part of the problem (I have a 2019 MacBook Pro).

The clips are not corrupt when viewed in another app, like QuickTime player.

I also don't believe the project file is corrupted.  I was having the problem with one project, so I went back and loaded a different project that I'd already exported successfully and it has the same corruption issue now.

I also tried un-installing and re-installing Premiere Pro, but that didn't help.

I've attached a shot of what the video looks like in the editor (sometimes it appears normal, sometimes like this).

I'm not sure what to do next.  Any help would be appreciated.  Thanks!

[Chriso23]

I have the exact same problem, started happening after the latest mac OS update.  Have tried installing older versions of Prem Pro but still does the exact same thing.  Is it a graghics card issue?  I'm using AMD Radeon Pro 5300M 4 GB with 
Intel UHD Graphics 630 1536 MB

[R Neil Haugen]

That looks like a GPU driver issue. Change drivers.

[maxp45543188]

Sorry I'm not very tech savy, how do I do that?

[maxp45543188]

Everything is up to date, both Adobe and my Mac. Premiere is unusable for me until this gets fixed...

[MyerPj]

Try resetting the cache. Hold down shift when you start pp, then choose from the dialog.

[R Neil Haugen]

This isn't something being experienced by others, indicating it is probably something with your machine. Have you set the project acceleration to software only? If that fixes this, then it is a GPU issue.

[Pedro Deltell Colomer]

Hat jemand das gehabt? Diese Störung? Wie kann man das lösen?

[R Neil Haugen]

That looks like a display driver/GPU issue ...

[Pedro Deltell Colomer]

When I export the issue is on the footage

[R Neil Haugen]

Yes, it would be. Have you tried setting the Mercury Acceleration option in Project settings to Software Only? If that fixes this, it demonstrates it is the GPU or it's driver.

I have seen a couple other posts by Mac users ... perhaps similar to yours, I'm not sure ... with the same image pattern.

[Pedro Deltell Colomer]

When I change it the problem still there and if I try to export a few seconds it doesn`t do anything. O% all the time

[R Neil Haugen]

@mattchristensen @Kevin-Monahan  do we have an issue here?

[Kevin-Monahan]

Hello @Pedro Deltell Colomer,

Thanks for the screenshots, media, and system info.

• Has this footage worked in your system in the past?
• Is it possible to try the Beta version?
• Do proxies or transcodes work?

Let us know what happens after trying these things. I hope the developers or the community can help.

Thanks,
Kevin

[Pedro Deltell Colomer]

• Has this footage worked in your system in the past?

I am working for the first time with 3x2 aspect ratio and Lumix Cameras

• Is it possible to try the Beta version?

I could try. 

• Do proxies or transcodes work?

No. Proxies I don't know... But they are not important for exporting. I transcoded the file to Prores and the problem persist.

I installed version 24.3 and for now it works

[Eric36204898slay]

Hope someone knows how to fix this in Adobe Premiere Pro.

After making a new sequence and loading in videos or images or GIFs, the preview screen shows the content all distorted. This also shows (to a lesser extent than in the preview) when I export the file. Does someone know how to fix this?

[Eric36204898slay]

[Boaz29294168gnrn]

I’ve been using Premiere as usual. Suddenly without any change to preferences or updates. No plugins or anything added.

When the playhead is paused, it shows a layer of noise. When I hit play, it disappears. Exports render with the noise. The attached images show it with and without the noise.

i9 Intel Mac 32GB ram