When will Adobe fix the waveform redrawing bug?

[Andrew386768559hke]

For some time now, the waveform redrawing had been buggy, but it seems to be getting worse. 

Almost always, if I cut a section from a clip, the redraw of the waveform to the right fails. To get it back, I have to hope there's a z in the month or force a redraw by adjusting the depth of the track. 

As I edit a lot to the waveform to identify gaps, I have also noticed that redraw is just failling on smaller clips to in that you can hear the audio, but the waveform shows only tiny peaks - UNTIL you zoom in stupidly and unnecessarily close when it decides to show the waveform correctly and you hope it keeps this as you zoom out again. 

This is making Premiere Pro unusable and it's VERY frustrating that I am pay a lot of money each month for software that's become so full of faults at it's most basic level. 

[Kevin-Monahan]

Hello @Andrew386768559hke,

I'm Kevin from support, one of the mods here.

Thanks for the bug report. I could not reproduce your error. The team will need more information about your system and media. See, How do I write a bug report?

A screenshot or movie might be helpful for the team to see.

Thanks,
Kevin

[Andrew386768559hke]

Version 24.6.1 - was happening in older version also. 

The machine is an I5-10300H laptop with 16Gb ram, 2 internal 1TB ssd and a RTX2060. 

The video files are typically from my Samsung Note 20 from the DJI Mimo app.

I attach a video of the problem. You should be able to immediately see how challenging this makes any editing.

I can't seem to reproduce the vanishing waveform  bug right now but that has been a pain. Typically, the waveform would be visible, you then use the razor to cut a clip and the waveform to the right disappeared. If you resized the track, it would reappear. 

[Sumeet Kumar Choubey]

Hi Andrew386768559hke, 

Thanks for the details. Is this happening specifically with the older projects or also with new projects in v24.6.1? Also, are the media files saved on the internal drive or on any external/network drive?

Sumeet

[Andrew386768559hke]

Sumeet, 

The issue of the waveform actually disappearing has been happening a lot. I was less noticing of the waveform changing (as in the video) before as most of my videos have background noise as they are recorded outside. The clips in the example video are indoor, so the waveform being inaccurate is massively noticeable as there's only low-volume roomtone between speech. 

I upgraded to the current version yesterday morning in hope of overcoming the problems, but I don't know what version I was running immediately prior. 

The direct answer to your question is that it's been ongoing for a while across at least two versions. I put out at least one video a week, so hard to be sure. 


I am also finding it very difficult to use lately as the cursor will pick up a volume line or opacity line of a clip in preference to the clip itself when clips are small on a more zoomed out time line - it's very annoying. Nobody is going to want to adjust volume or opacity when you can't see the clip. 

[Andrew386768559hke]

Sumeet, 

Also, all files are on the secondary internal SSD. This is neither the boot drive or application drive. 

Andy

[volker_audio_team]

Hi @Andrew386768559hke,
Thanks for the report.

I have some additional questions that might help us reproduce the issue with the incorrect waveforms at specific zoom levels:

• Is the issue occurring right after the project/sequence opening, or does it take some editing time (razor, zoom, etc.) until the problem occurs?
• In the video, I see that the bottom-right corner of the app window shows a yellow warning indicator. Could you please provide more info about the event that led to it?
  
  

Another question regarding the waveforms disappearing after an edit:

• Does the app still generate peak files in the background when that happens (indicated by the "Generating Peak File..." info in the bottom-right corner of the application window)?
  
  

Sorry for the trouble.

Thanks,
Volker

[Kevin-Monahan]

Hello @Andrew386768559hke,

Please respond to our developer in order to solve your issue.

Thanks!

Kevin

[Abraham Offline]

@Kevin-Monahan @volker_audio_team @Sumeet Kumar Choubey 

Hello, I'm not the original author of the post but hoping to help on this bug as it is still happening across a few different computers across a few different versions of Premiere on different projects.

Noticed it after a long day of edit like 10+ hours on the same opened project file. I was cutting this audio track and zooming in and out causes the waveform to bug out at a certain level of zoom. Restarted computer and deleted cache + rendered files and it became normal again.

Do let me know what I should look out for the next time it happens.

Media is on external SSD
Media cache is in default folder User/Username/Library/Application Support/Adobe/Common
Audio previews under scratch disk is set as a folder in my local internal SSD

Current system:

Premiere 24.6.1

Apple M3 Max

Sonoma 14.6.1

Bug happened on:
Type: Waveform Audio
File Size: 48.89 MB
Source Audio Format: 44100 Hz - 24-bit - Stereo
Project Audio Format: 44100 Hz - 32 bit floating point - Stereo

Thanks,
Abraham

[volker_audio_team]

Hello @Andrew386768559hke and @Abraham Offline,

We recently fixed an issue regarding the audio waveform rendering that should solve your problem as well. The fix is available in the current Premiere Pro 25.1/25.2 beta version, so please feel free to give it a try. Thank you very much for your information and feedback!

Thanks,
Volker

[jamieclarke]

Updating Status

[jamieclarke]

Updating Status to Fixed in 25.1