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Question

Display Surface Initilisation Failed

Forum|Forum|3 years ago
May 3, 2022
16 replies
40381 views

Hi there. My premiere pro won't open anymore. Everytime I start up the program it gives me this error saying - "Display Surface Initilisation Failed" and then exits the program. My iMac and premiere pro are all up to date and I can't seem to sort this issue out. Please help someone.

Shiv Shankar5C0E

New Participant

Hello,

I was also having this issue for several days and finally i am able to fix it.

Just go to your NVEDIA control panel and add Premier pro in the list.

That's it. 👍

V

VijayMaurya344

Participating Frequently

(Improved guide)

hey, I got the One solution It works for me that is driver update through the software named "driver easy" This
steps to fix the problem
download software > after installation > open scan the hidden driver updates and update as soon as it updates restart your pc!
It works for me! I hope it helps you too, if yes let know

if this all won't work, then there are two more steps for you

1) delete all junk files for premiere pro and after effects e.i autosave (unused one), preview, media caches files of pr and ae, and restart, if that won't work then the second step is the last step for you

2) reinstall your adobe pr and ae, notice before reinstalling take all backups of key shortcuts, presets, and source files and uninstall and also erase all preferences when Adobe will ask for your pr/ae you have to completely uninstall and reinstall this will definitely work!

If you don't have a Hidden driver update pending!

V

VijayMaurya344

Participating Frequently

hey, I got the One solution It work for me that is driver update trough software name "driver easy" this steps to fixed problem click link> visit telgram > click prefferable link> download sofware from browser by direct link > after installation > open scann the hidden driver updates and update as soon as it update resert! IT work for me I love that! I hope it help you too, if yes let know

Direct link is on youtube "https: // www. youtube. com / watch?v=g5Mq_ YUXNrg&t=1s" just remove the space form link It will work

V

VijayMaurya344

Participating Frequently

hey, I got the One solution It work for me that is driver update trough software name "driver easy" this steps to fixed problem click link> visit telgram > click prefferable link> download sofware from browser by direct link > after installation > open scann the hidden driver updates and update as soon as it update resert! IT work for me I love that! I hope it help you too, if yes let know

check the comment there for the full guide www.youtube.com/watch?v=g5Mq_YUXNrg&t=1s by vijay maurya

I

Ivan28174818i3do

New Participant

FIXED FOR ME

Hello Everyone. I just wanted to chime in because I tried all the fixes and have spent the last 18 to 20 hours trying to fix the "'Display Surface initialization failed'" error. We got it fixed adn it was because I was connecting my monitors through a hub! So, when I connected everything directly to the computer instead of through the "Display Link" everything works but if I had it through the hub, it gave me the error message almost every time. (Except when the Adobe tech Jestin was helping)

Before that I tried:
-Updating the drivers
-Updating Windows 11

-Unpluging vairous monitors one at a time

-Holding down Shift while starting Premiere to clear the cache
-Holding down Ctrl while starting Premiere to clear something else

-I also reinsalled the entire adobe suite

-I also wiped my computer and reinstalled Windows 11 and then the Adobe Suite

-I also tried unistalling various plug-ins.

I am sure I am missing a few but basically those are the things I tried but it was having everything go through a display hub that caused the problems.

I hope that helps one of you good people.

M

Michael Grenadier

Braniac

thanks for posting your fix. Not enough people do that. Gotta say, I had this issue intermittently on a windows machine nd my monitors were connected directly to the computer, but always good to have an additional troubleshooting step.. I solved it by updating premiere...

R

RJane28557753b14l

New Participant

please help me nothing work

M

masterfantaster

New Participant

My solution:

-Run cmd.exe as admin and run command: DISM /Online /Cleanup-Image /CheckHealth

-Rename %PeremierPath%\dynamiclinkmanager.exe to .bak filetype

-Launch Premier as Administrator

C

CreeDeaux

Participating Frequently

nice, thanks for this, I skipped the dism step but the dynamiclinkmanager fix worked. I got a separate issue of it hanging while scanning audio plugins, but just clicking cancel was successful.

S

seal271133890k40

New Participant

Running Windows 10 & Premiere Pro 2023 I resolved this issue by allowing "C:\Program Files\Adobe\Adobe Premiere Pro 2023\GPUSniffer.exe" through my outgoing firewall (PortMaster)

Saldivar

New Participant

I was able to fix this problem by changing the power settings under Energy Saver, had it under Never and changed it to every 1 hour. Hope this helps!

J

James239439432z8z

Participating Frequently

This is expensive software. If the "Display Surface Initialization Failed" cannot be fixed in a timely manner, reciprocity needs to be addressed. The Service Level Agreement has been exceeded with more than 10% down-time.

Adobe, please communicate a resolution?

Jeff Bugbee

Braniac

James, please utilize the official Adobe support. https://www.adobe.com/about-adobe/contact.html

This forum is a quick way to engage with other members that use Adobe products, but if you still experience issues, you need to contact official Adobe support.

L

laurieB82C

Participating Frequently

There is no contact resource on the adobe help page there is only a bot chat that does not understand basic commands -- which about sums up the entire creative cloud experience. it gets worse every single day. on every single app, on every single device

M

manojPandit2010

New Participant

I also have same problem, but solved by changing firewall setting from "block all" to "high" and allow trustworthy programmes in antivirus. I am using Quick heal antivirus. please try this setting. No need to restart computer.

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