FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[Ann Bens]

Just here to rant, or do you want help?

FAQ what info should I give....

[Remote Index]

Ann Bens,

Note your link lists "update" as the second step. This is probably not a good way to go about troubleshooting, particularly if the poster is in the middle of a large project.

R.

[Remote Index]

JordanTetewsky,

You've given very little information about your problem which makes it difficult to assist.

These threads may be discussing the same problem you are having:

https://community.adobe.com/t5/premiere-pro-bugs/export-page-doesn-t-open-in-premiere/idi-p/13725996

https://community.adobe.com/t5/premiere-pro-discussions/export-window-won-t-open-just-a-spinning-blu...

R.

[Ann Bens]

Link is Adobe recommendation.

As of now we dont know anything so assuming its just a rant.

End of story.

[Remote Index]

Ann Bens,

"As with any software, we do not recommend updating when you are in the middle of a large project. The best time to update is when you’re between projects or working on smaller pieces."

Adobe best practices 

Adobe's Kevin Monahan 

Users Carlos Ziade & Neil Haugen

Here's one from User Ann Bens 

"General advice has always been: dont update/upgrade when working on a large project or with a deadline."

R.

[Ann Bens]

I know all about that, but sometimes people don't have a choice. There are two sides to the story.

There are more questions in the link to be answered.

But hell, what do I know after using the software for nearly 25 years.

Just leave it at that.

[Remote Index]

"I am a professional who knows adobe products inside and out. Please do not assume I'm an idiot here."

"But hell, what do I know after using the software for nearly 25 years."

I think a lot of people can relate.

R.

[precise_Captain15B9]

After many months of working in Premiere Pro and it working perfectly, I ran into this problem, the export feature will not launch. All I get is the rotating circle. I also noticed in my last exoports (when it was working) that my colors were way off. HELP!

[Zotapay IT5C3C]

Premiere Pro 23.3.0 is not exporting.

I am working and editing on MacBook Pro.

After I did the last update to 23.3.0 (Adobe Premiere Pro), the Premiere Pro didn't even show me the export window. Also, I made the latest update for the Mac (13.3.1). 

 I did restart and also tried to delete and re-install Premiere Pro. 

In addition, I followed the instructions given to me by the support team. (as indicated below).
In this case, I don't have the option “Virtual Memory” to make the change in the Preferences for some reason.

"Is Premiere Pro Not Exporting?
If Premiere Pro is not exporting your latest project, there’s a chance that it could be related to the “Virtual Memory”. There’s a simple fix to this.
If you change the rendering optimization preferences in Premiere Pro and change it from Performance to Memory – this will solve the problem."

Please guide me to solve this problem.

[EwanSunnobracketbracket]

Following: I am having exctly the same problem and have tried the 'performance to memory' option.

[Ann Bens]

Please give system and version information as performance to memory is no longer available.

[Zotapay IT5C3C]

MacBook Pro. 2019.
Processor: 2.3 GHz 8-Core Intel Core i9.

Graphics: 

AMD Radeon Pro 5500M

4 GB
Intel UHD Graphics 630 1536 MB.

Memory: 32 GB 2667 MHz DDR4.

macOS: 13.3.1 (22E261).

Premiere Pro: Version 23.3

[Ann Bens]

Where is this performance to memory coming from?

[Zotapay IT5C3C]

Sorry I don't understand your question, can you please explain ?

[Antoine25873990wtge]

I can't open the export page on Premiere pro, it just charges endlessly and it's very annoying, i can't export any project (i tried to reboot my mac btw). If someone knows why i have this and how to fix this... Thanks

[caseyw61711704]

this is my exact problem! someone help! Please!

[videoeditordude]

SAME. I'm able to export temporarily as a workaround by going to file > export > send to media encoder. But Export Media and/or the Export tab does exactly nothing.

[AngeloC]

Same happening with me. Holy. Cow. Even trying to send to ME doesn't do anything. 

[videoeditordude]

I am on an M1 Mac and recently updated to the latest Premiere 23.3 if that helps narrow down variables. It now appears that the "send to media encoder workaround" works with some projects but not with all projects. Some cannot be exported at all. I've restarted Premiere, restarted my computer, unplugged all drives and peripherals, tried trashing my cache and my prefs. Issue remains.

[Henkw]

Same here. Last week ev was working, but today no change on starting export. Not from the File menu or the sequence menu. Guess that something is broken?

[Antoine25873990wtge]

i contacted adobe on twitter and they told me how to fix it, it worked for me ! you need to reset your Premiere preference and to clear your media cache. Here is a tutorial if necessary. https://www.youtube.com/watch?v=jdpG79no3oQ 

[schnerpf]

I have the same issue since the last Update to 23.3.0. (Build 61). You can reset the preferences - but it occurs 2 times a day. And with the reset, you need to reconfigure everything agin and again and again...... 

So it would be nice from the team to fix that bug. 

By the way: Since the last update, it is not possible to copy / paste effects from one shot to another. Instead of copy the effect (e.g. Lumetri) somethhing is inserted to the timeline. Only "right mouse ... copy ... right mouse ... paste" works right now for me. Mac OS.

[Henkw]

Thanks, this did the trick!

[videoeditordude]

This worked for me! Thanks for sharing!!

[numbbaby]

Spent a long time on this trying to make 23.3 work.  Tried resetting preferences, clearing media cache, and removing all custom workspaces in case one of those is corrupt. NONE worked, tried uninstall/reinstall, above again in a couple different ways, same result.  After it works initially, quit Premiere, open again, no export options/spinning wheel/can't export via AME.  ONLY thing that worked...going back to 23.2 instead of using 23.3.  Smooth sailing after that.  Waiting until next update before treading in these waters again.