Hi Tony, I believe this is an Apple phone problem related to iOS 13 and later versions and the interaction on Mac OS with third party applications such as Photoshop Elements. I usually connect a Samsung external SSD to my Mac and then select batches of images in the Apple Photos App. From the menu I choose File > Export > Unmodified Originals They get saved to the SSD. I then import into Organizer from the SSD to my Mac and in Elements Organizer choose to import from Files & Folders. The HEIC files then appear in Organizer and after backing up in Time Machine I can delete from the phone items not required. Ironically I can connect my iPhone to my old W10 machine and browse the dated device folders. This is not possible on my Mac. I still receive a Windows downloader error message showing all the files as unsupported, but magically the HEIC files appear in Organizer, presumably because I have the Microsoft HEIC and HEVC codecs installed.
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