Have you tried to uninstall and reinstall? Also what kind of system are you running? Adobe Animate CC system requirements Windows Intel Pentium 4 or Intel Centrino, Intel Xeon, or Intel Core Duo (or compatible) processor (2GHz or faster processor) Microsoft Windows 7 (64 bit), Windows 8.1 (64 bit), or Windows 10 (64 bit) 2 GB of RAM (8 GB recommended) 4 GB of available hard-disk space for installation; more free space required during installation (cannot install on removable flash storage devices) 1024x900 display (1280x1024 recommended) Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.* Mac OS Multicore Intel processor Mac OS X v10.11 (64 bit) or v10.12 (64 bit) 2 GB of RAM (8 GB recommended) 4 GB of available hard-disk space for installation; more free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices) 1024x900 display (1280x1024 recommended) QuickTime 10.x software recommended Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
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