Thank you so much for your patience. We were able to reproduce the bug and have moved the discussion to the bug tracking section. The product team is looking into it now. ... View more

Hi @johnrellis   Thanks for sharing the details. I tried to reproduce the issue on my Windows machine, but wasn’t able to. I’ve shared this with the product team and am currently waiting for their response. Please allow me some time to get back to you.   Regards, Srishti ... View more

Hi @Paul23127913oqa5   Is this issue occurring with the latest version of Photoshop? Could you also share your System Info so we can take a closer look? To share it: Go to Help > System Info in Photoshop. Copy the entire text and paste it here in your reply.   This will help us investigate further and suggest the most accurate solution. ... View more

Hi Anderson, Thanks for the quick response! I reviewed the system info you shared and noticed that the drivers for both your graphics cards are outdated: NVIDIA GeForce GTX 1070 • Driver Date: 2024-12-03 • Driver Age: 5 months • Driver Version: 32.0.15.6636 Intel UHD Graphics 630 • Driver Date: 2021-06-01 • Driver Age: 47 months • Driver Version: 27.20.100.9664 I recommend updating your graphics drivers to the latest versions. You can find the steps in this guide: Update your graphics driver   Additionally, please ensure that Photoshop is using the high-performance GPU (in your case, the NVIDIA card) instead of the integrated Intel GPU. This will help optimize performance and reduce any graphics-related issues. You can follow the steps here: Configuring computers with multiple graphics cards   Let us know how it goes after the updates — we’re here to help if you need anything further! ... View more

Hi @alexanderd95370194,   Thanks for reaching out! Could you please try resetting the Character panel to see if that resolves the issue?   To do this: Go to the Character panel (Type > Panels > Character). Click on the menu icon (≡) in the top-right corner of the panel. Select “Reset Character” from the dropdown.   Let us know if that helps or if the issue persists — we’re here to dig deeper if needed!     Best, Srishti ... View more

Hi All,   Sincere apologies for the delayed response. At Adobe, we strive to respond as quickly as possible and provide timely support. This certainly isn’t the level of service we aim to deliver.   There was a technical glitch; one of the replies in this thread was marked as spam. As a result, subsequent responses weren’t visible in our system, and the thread wasn’t flagged for follow-up. We’ve escalated this issue to the appropriate team to ensure it’s resolved and doesn’t affect other posts going forward.   Additionally, I was on leave last week and missed your mention. When I returned and was curating threads yesterday, I came across your post and immediately investigated why it hadn’t been assigned or responded to earlier, and that is when I found this glitch.   Apologies once again for the experience.   As for the issue you raised, I checked your system info and noticed you’re currently on Photoshop version 26.6.1. I’ve tested this on the latest version (26.8.1) and wasn’t able to reproduce the problem. Could you please update the app and let us know if the issue still persists?   Thanks again for your patience, and I’m really sorry for the inconvenience caused.     Best regards, Srishti ... View more

Currently, there isn’t an option to select the resolution. It automatically scales the image dimensions linearly by 2x in both width and height. ... View more

Hi until_4590, just checking in — we’re still waiting to hear back from you. Has the issue been resolved on your end? If not, have you had a chance to try switching to a different network to see if that helps? Let us know so we can continue assisting you!    Regards, Srishti ... View more

Try resetting the Photoshop preferences and let us know if that helps: How to Reset Photoshop Preferences   We recommend resetting preferences manually for the best results. Don’t forget to back up your existing preferences before doing so, just in case you need to restore them later.   Let us know how it goes! ... View more

Ideally, this shouldn’t be happening. Could you please try switching to a different network (for example, a mobile hotspot or another Wi-Fi connection) and let us know if the issue persists? Looking forward to hearing how it goes!  ... View more

Hi @defaultgrt5t99i3ztg   Thanks for sharing your setup. While 16 GB RAM is the minimum for working with basic or small files, you may start noticing performance issues when handling multiple files or large raw images. You can refer to the official system requirements for Lightroom Classic here: Lightroom Classic System Requirements To get the best experience, try following these steps to optimize Lightroom performance: Optimize Lightroom Classic Performance   Let us know how it goes!     Regardsm Srishti ... View more

Hi @menf_0673   Thanks for reaching out. To help us troubleshoot this better, could you please share the following details: macOS version – Which version of macOS are you currently using? Lightroom version – Are you using Lightroom (cloud-based) or Lightroom Classic? And which version? Connection method – Are you connecting the camera directly via USB-C/Thunderbolt or through an adapter/hub? Does your Mac detect the camera at all? – For example, does it show up in Image Explorer or Finder? Have you tried a different cable or port? – Just to rule out a hardware issue.   Once we have this information, we’ll be in a better position to assist you. Looking forward to your reply!   Regards, Srishti ... View more

Hi @Zoltán5FB1   Thanks for reaching out and sharing the issue you’re facing with AI Denoise and XMP files in Camera Raw after the recent Photoshop update. To help us investigate further, could you please provide the following: Operating System – Are you using Windows or macOS? Please include the version number. A short video or screen recording – This would be helpful to see the ghosting behavior and your workflow in action. Sample files – If possible, please share: The raw file you’re opening. The XMP file you’re applying.   Once we have these details, we’ll be able to take a closer look and guide you better.   Looking forward to your response!   Regards, Srishti ... View more

Hi all,   Sorry for the delayed response, and I’m really sorry to hear you had to roll back the version. That said, I’m glad you were able to find a workaround and continue with your work. I’ve tested this on my end using the latest version 26.8, and it’s working fine on both Windows and macOS. This suggests the issue may be specific to your device configuration. To help us investigate further, could you please share the following: A screenshot or screen recording of the issue Your system info from Photoshop ( Help > System Info ) Whether the issue happens with specific file formats If possible, a sample file where the issue occurs   With this information, we’ll be in a much better position to identify what’s going wrong and guide you toward a solution. Looking forward to your response! Regards, Srishti ... View more

Hi @Torbj�rn_Fjerstad2831   Sorry for the delayed response, and thank you for your patience. This is definitely not expected behavior and can sometimes occur when the internet connection is slow or unstable. I’m hopeful that the issue is resolved by now. If you're still experiencing the problem, I recommend the following steps: Please check if you're on the latest version of Lightroom. After you reported this issue, we released an update — version 8.4. Try switching to a different network (e.g., a mobile hotspot or another Wi-Fi connection) to see if that helps.   Let us know how it goes after trying these steps—we’re here to help if the issue persists!   Regards, Srishti   ... View more

Hi @Greg38702627hj01   Thanks for sharing all these details, and sorry for the delayed response. I’m hopeful the issue may already be resolved by now. If not, the error message you shared suggests that the functionality you're trying to use might not be available in the version of Photoshop you're currently using. The system report you provided shows your macOS version, but it doesn’t include the Photoshop version. To assist you better, we’ll need to know which version of Photoshop you have installed. Also, please note that we've released a new version (26.8) of Photoshop since you first reported this issue. If you haven’t updated yet, I recommend installing the latest version and checking if the problem still persists.     Let us know how it goes after the update—we’re here to help if the issue continues!   Regards, Srishti ... View more

Hi @Elturcomedia   Thanks for reaching out! To help us understand and troubleshoot the issue with Photoshop Web, could you please share a few more details: Which browser are you using (e.g., Chrome, Firefox, Edge, Safari)? What exactly happens when you try to import, export, or edit a file? Do you see any error messages? If yes, please share a screenshot or the exact message. Is this issue happening with all files or only with a specific file or file type?   Once we have this information, we’ll be able to assist you more effectively.   Regards, Srishti ... View more

Hi @wolfram_9671   Thanks for reaching out! To help us troubleshoot the issue, could you please answer the following questions: What version of Lightroom Classic are you currently using? What operating system and version are you on (e.g., Windows 11, macOS 14.4)? When exactly does the empty window appear — right after launching Lightroom, during import/export, or while performing a specific action? Does this happen every time you open Lightroom, or only occasionally? Do you have any plug-ins or third-party tools installed that might be affecting performance? Did this behavior start after the recent update, or was it happening before as well?   Once we have these details, we’ll be in a better position to help resolve the issue.     Regards, Srishti ... View more

Hi @determined_Flamingo2428   Sorry to hear about this experience. To help us better understand and troubleshoot the problem, could you please answer the following questions:   Are you importing photos from a memory card, an external drive, or a local folder on your computer? Approximately how many files are you trying to import at once? Have you tried importing a smaller batch or files from a different location to see if that works? Is the issue happening with specific files, or does it occur with all imports? I noticed you're currently using Lightroom Classic version 14.3 — could you try updating to the latest version and let us know if the issue still persists?     Once we have this info, we can guide you more precisely.     Regards, Srishti ... View more

Hi @vintezisCS   We're sorry to hear you're experiencing high CPU usage while working in Photoshop. To help improve performance, please try optimizing Photoshop by following the steps in this article: https://adobe.ly/44tk05x     Additionally, you can try resetting Photoshop preferences using the steps here: https://adobe.ly/2Qzc0K3 Note: Make sure to back up your settings before resetting. Here's how: https://adobe.ly/2vNz6FG   Let us know if this helps or if the issue persists—we're here to assist you!     Regards, Srishti ... View more

Hi @Vivek Singh_Kharwar8141   Sorry to hear you're having trouble using Lightroom. To better assist you, could you please share a few more details? What exactly isn’t working — is the app not opening, crashing, or are specific features not responding? What device and operating system are you using? Which version of Lightroom is installed? Did the issue start after a recent update? Are you seeing any error messages?   With this information, we’ll be better equipped to help you troubleshoot the issue. Looking forward to your response!   Regards, Srishti ... View more

Hi Scarlett, Sorry for the delayed response, and I completely understand how frustrating this must be — especially when you're paying for the premium version.   To help us look into this further, could you please share a few more details? What device and operating system are you using? Which version of the Lightroom app is currently installed? Also, we’ve recently launched an update — could you check if you're on the latest version, and if not, try updating the app to see if that resolves the issue?   Regards, Srishti ... View more

Hi @paul_8464   Thanks for reaching out, and apologies for the delayed response. I hope the issue has been resolved by now. If not, please try the steps outlined in the link below and let us know how it goes: https://adobe.ly/3G72I4P   Regards,  Srishti ... View more

Hi @Allan_Dep8735   Sorry for the delayed response! I hope the issue has been resolved by now, but if not, here are a few steps that might help:   It looks like Lightroom is not allowed to control Photoshop. You’ll need to update your system settings: Go to: System Settings > Privacy & Security > Automation Look for Lightroom and Photoshop in the list. Ensure both apps are checked and have permission to control each other. If you don’t see them listed under Automation: Go to: System Settings > Privacy & Security > and allow Full Disk Access to both Lightroom and Photoshop.   Let us know how it goes.     Regards, Srishti ... View more

Hi @andred2592949   Thanks for sharing the details, and sorry to hear you're running into this issue. A few quick questions to help us troubleshoot further: Has this issue started happening recently, possibly after the latest Photoshop or macOS update? Which macOS version and Photoshop version are you currently using? Have you installed any new plugins, extensions, or apps recently that might be interfering?   Let us know — we’ll do our best to help you get this sorted!     Regards, Srishti ... View more

Hi @Nazeem Sheik   Thanks for sharing all the details. As @Bojan Živković mentioned above, we’re currently unable to reproduce this issue on our end. Could you please try resetting your Photoshop preferences to see if that helps? Steps are shared here: https://adobe.ly/4kjtVQ5;   Let us know how it goes!   Regards, Srishti ... View more

Hi @Roger Folmer,  Sorry to hear you're experiencing this issue. To help us understand better, could you please share a few details: Which version of the app are you using? What device and operating system are you on? Did the issue start after a recent update? Are you using a tablet or pen device (like a Wacom)? If so, is the driver up to date?   If you're using Photoshop Desktop and the Zoom tool isn't working as expected with click-and-drag, it might be due to the Scrubby Zoom setting. Here's how to check: Select the Zoom Tool. In the top options bar, make sure Scrubby Zoom is enabled. If it’s unchecked, enable it and try again.   Let us know if that helps or if you're still running into issues — we’ll be happy to assist further!     Regards, Srishti ... View more

Hi there, Thanks so much @Ged_Traynor  for jumping in and sharing those helpful steps — really appreciate your support!   @Alagu38897852h1ly, sorry to hear you're experiencing hangs in Photoshop 2025. Could you please share a few more details to help us investigate further? When exactly does Photoshop hang — during a specific task or randomly? Has this issue started after a recent update? What operating system and version of PS are you using?   Also, as Ged_Traynor mentioned, please try resetting your Photoshop preferences manually (make sure to back them up first): Reset preferences: https://adobe.ly/4k2l05c Back up Presets: https://adobe.ly/4kMlwp3   If the issue continues, please share your system info from Help > System Info in Photoshop — just copy and paste the entire report here. That’ll give us a clearer picture and help us guide you better.     Regards, Srishti ... View more