Hey Makaka, Have you tried purging all cache? See if that helps.   Thanks, Kevin   ... View more

Thanks for the message, G. Have you tried rolling back to an earlier version of the app? Sorry for the frustration.   Thanks, Kevin   ... View more

Hi Emil, Thanks for the question. I think there probably is a way to do this effect using an expression. Perhaps a community member will drop by and help you with that.   I think that your current idea could work with the mask on a separate layer, like a reveal mask layer.   Try this: Set each square’s Track Matte to Alpha Matte using its corresponding mask layer.   Then you could animate the mask’s position, so it passes over each square.   As soon as the mask overlaps a square, the square should appear.   Does that work? If not, I hope that a community member will drop by shortly. Sorry for the frustration.   Thanks, Kevin   ... View more

Hi Marek, I read your message. I told the team about your issue. I hope they reply soon. Sorry for the frustration.   Thanks, Kevin   ... View more

Right. Go to the lower right of the page and begin a chat with one of our agents. We'll sort you out there.   Cheers, Kevin   ... View more

Hi Beth, That's rather odd. Are you using the Selection tool to do that? Maybe show us a screen movie. Let us know.   Thanks, Kevin   ... View more

Hi Mickey, That's a bit odd. Can we have more information about your system and media? That way, the community can try to reproduce the issue.   Thanks, Kevin   ... View more

Hi, Sorry about that. It looks like a bug that was fixed. You might try rolling back to a previous version if using the Beta is problematic. Would that work? Let me know.   Thanks, Kevin   ... View more

Hey Ivan, Thanks for the information. I agree it might be driver related. Have you tried rolling back to 573.22? Try it and let me know.   Thanks, Kevin   ... View more

Hi Nicocromia, Thanks for the message. It appears that you have a color management issue. Perhaps @R Neil Haugen can take a look there. I hope the community can assist. Sorry for the hassle.   Cheers, Kevin   ... View more

Hi, Thanks for the question. I'd shoot at 60 to get a nice balance of good footage with the ability to slow it down a bit if need be. When you get to some b-roll where some super slow mo might come in handy, shoot that stuff at 120. That's how I approach things. See how it works. Good luck with your channel!   Thanks, Kevin   ... View more

Hey there, Thanks for the question. Have you tried using VLC as the tool to use as a reference? QuickTime is notorious for causing a lot of confusion. It sounds like the P3 screen is still exhibiting the same behavior as in the past. Perhaps @R Neil Haugen can chime in on this one.   Thanks, Kevin   ... View more

Hi Aniket, Thanks for the question. Tell the community more about your system and media. Is it a Mac or PC? Which components are inside the unit? Let us know.   Thanks, Kevin   ... View more

Hi, Thanks for the message. On the Premiere Pro side there is a known issue with this GPU right now. You may want to roll back for the time being until the teams can find a fix. They are working on it now. Sorry for the frustration.   Thanks, Kevin   ... View more

Hi, Thanks for the question. Are you on a computer or on the phone? Both? Let us know.   Thanks, Kevin   ... View more

Hi, Sorry you've been having so many problems. Have you tried transcoding the footage? Perhaps it is of a newer spec that Rush does not support. Sorry about that.   Thanks, Kevin   ... View more

Try adding a video clip or graphic at the end at zero opacity, so you can't see it. Does it work then? Let us know.   Cheers, Kevin   ... View more

Hey there, Chris, This may have something to do with older projects from last year not saved when Creative Cloud Sync was removed. A lot of people lost projects because they did not back up projects to their laptop prior to the service being shut down. We warned people several months in advance, but not everyone got the message.    I suspect that your case may have been also been caught up in all this. If you are in EDU, then sync was removed more recently, so that could also explain the reason. Sorry to say, I think these older projects are not recoverable. I lost some projects too, as I was not fastidious enough. I apologize for the frustration.   Regards, Kevin   ... View more

Hey there, I read your note. Try turning off spatial audio in Camera Settings on the phone. That's what's been working for most people.   Cheers, Kevin   ... View more

Thanks! Video formats are sometimes persnickety. I appreciate you checking.   Cheers, Kevin   ... View more

Hey there Zack, Thanks for the message. It sounds like you are having trouble synchronizing a second system sound source. Are you doing so in the Timeline? Try the Project Panel instead. Is that working? @paul Murphy might also be able to help. I hope we can assist you. Sorry for the frustration.   Thanks, Kevin   ... View more

Hi Beth, Is this a Premiere Pro question? If not, let us know which product you need help with.   Thanks, Kevin   ... View more