Hi @kyawt_hmu_6789,    Thank you for reaching out, and I’m sorry for the inconvenience this has caused. I’ve reviewed the Adobe ID (email address) you used to post here, but I wasn’t able to locate any active subscription associated with it. Since you’re seeing charges from Adobe, it’s possible that the subscription might be linked to a different email address. If you have another email ID that might have been used, please send it to me via a personal message. I’ll gladly check and get back to you with more details. Here’s how you can send a personal message in the community: https://adobe.ly/3GiP9PV   Looking forward to helping you resolve this quickly.   Thanks, ^BS ... View more

Hi @WHauke,   I am moving your question to the correct community, where experts can help you better.    Thanks, ^BS ... View more

Hi @naoi_kiyoshi_1101,   I am moving your question to the correct community, experts there will be able to help you better.    Thanks, ^BS ... View more

Hi @rstaselbeta,   A help document refers to all the error messages and their meaning: https://adobe.ly/40raBZN; As you mentioned, when trying to remove the user, you are getting the "error.internal.removefromorg" error message. If this user is added to a directory, there is a different process to permanently delete the user. Please follow the steps shared in the following document to learn how to do that: https://adobe.ly/3TdokQ2.   I hope this helps.    Thanks, ^BS ... View more

Hi @nicole_4185,   I'm sorry for the inconvenience. To help you update your payment details accurately, please refer to this help document: https://adobe.ly/45I4EeK.   I've also moved your question to the appropriate community, where our experts will be better equipped to help you. Thank you for your patience!   Thanks, ^BS ... View more

Hi there,    I am moving your query to the correct community, experts there will be able to help you better.   Thanks, ^BS ... View more

Hi there,    I have reviewed your account and found that you have a Creative Cloud Pro & Acrobat Pro teams subscription registered on it.  For Creative Cloud for teams membership, only a primary administrator can view the billing information associated with your account.   As a contract owner or primary admin, you can access the billing history from the Admin Console if you've purchased your Teams membership directly from https://adobe.ly/3TDe5Vj. To know how, please see the following help document: https://adobe.ly/3T4ayPN.   I hope this helps you.   Thanks, ^BS ... View more

Hi there,    I have reviewed your account and can only see an active Acrobat Pro Teams subscription with three licenses registered on it. Please contact your reseller and have them assign licenses to your contract.    Hope this helps.   Thanks, ^BS ... View more

Hi there,    I have reviewed your account and confirmed your subscription has already been cancelled.    Let us know if you still have questions or need help.    Thanks, ^BS ... View more

Hi there,   Sorry to hear that you are having trouble accessing the Creative Cloud desktop app, as it is giving a spinning wheel error. Just to confirm, have you tried the troubleshooting given here: https://adobe.ly/448R6X2. If this doesn't fix the issue, then please contact your Admin as they can open a case with support for you and get this resolved. To know how to contact your admin, please see: https://adobe.ly/40gqhPq   Hope this helps.    Thanks, ^BS ... View more

Hi there,    I am moving your question to the correct community experts there can help you better.  ^BS ... View more

Hi there,    I am moving your query to the correct community, experts there will help you better.    Thanks, ^BS ... View more

Thank you for sharing this. Give us some time to review the logs, and we will get back to you soon. ^BS ... View more

Hi there,    Sorry to hear that you are having trouble deploying updates using AUSST. Could you please try the troubleshooting steps shared in the following help document and see if that works: https://adobe.ly/3TfJjSt.   If it still fails, could you please share the following logs with us, located in the %temp%  folder in Windows and the ~/Library/Logs folder in macOS: AdobeUpdateServerSetupTool.log AdobeAcrobatUpdateServerSetupTool.log DLM.log is located in the following locations: Windows:  %Temp%\CreativeCloud\ACC\AdobeDownload %Temp%\AdobeDownload\ I hope this helps you.   Thanks, ^BS ... View more

Hi there,    I am moving your query to the correct community, experts there can help you better.    Thanks, ^BS ... View more

Hi there,    I reviewed your account using the email you used to post here and couldn't find any registered subscription. The subscription you are being charged for may be associated with your other email address. Please share the different email address with me in a personal message. To know how to send a personal message, see: https://adobe.ly/3FQQtJI   Note: Do not share your email address on the post, as this is a public forum accessible to all, and your personal information can be misused.    Thanks, ^BS ... View more

Thank you for sharing the details with me. I am moving your question to the correct community board, experts there will be able to help you better.    Thanks, ^BS ... View more

Hi there,    I have reviewed the account details for the email you provided and your account and found that you have a Creative Cloud All apps for Education (K12). Also, I can see that you have requested that the Adobe account of the user be deleted from our end. In the meantime, have you tried all the steps shared in the following help documents to remove the user: https://adobe.ly/3SLhVLG, https://adobe.ly/4dV0Ubz;   Please try and let us know if this helps.   Thanks, ^BS ... View more

Hi there,    Since you have already opened a case with our support team, I am assuming you have already tried all the troubleshooting steps shared above in this thread. I would suggest that you wait for their reply. They can take a screen share, check for the root cause, and help you resolve it.    Thanks, ^BS ... View more

Hi there,    In order to better assist you, we need some more details. Could you please share the name and version of the Adobe app you are using to perform this task?    Thanks, ^BS ... View more

Hi there,    I have checked your account, and the only active plan is Adobe Express for K-12, for which you are the Admin. The rest of the plans are cancelled.  I hope this helps you.   Thanks, ^BS ... View more

Hi there,    I am moving your question to the correct community, experts there can help you better.  ^BS ... View more

Hi there,    Check out this thread where a similar issue has been addressed to resolve this issue: https://adobe.ly/4krzMDy.   If you need more help, you can submit a support request to Behance here: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.   Thanks, ^BS ... View more