try67
Community Expert
try67
Community Expert
Activity
3m ago
21m ago
@a_9428
it's no longer possible to activate acrobat x.
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42m ago
Which field is the script in?
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2 hours ago
Hello!
I hope you're doing well, and we apologize for the delayed response and the trouble.
As correctly highlighted by our Product Community Expert, please ensure you are on the latest version of Acrobat. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4bqeqmx.
If you don't see the new UI, Click on the View Menu > Select Enable New Acrobat. See the screenshot. To learn more about it, please refer to this article: https://adobe.ly/4klKqfD
Thanks,
Anand Sri.
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2 hours ago
Hello!
I hope you are doing well.
Please see this article to Learn how to manage your files and folders on Adobe Cloud storage: https://adobe.ly/43oCt3e
https://adobe.ly/4hdsuRk
Download the file from the Website, save it locally, and open it with Acrobat Reader.
Thanks,
Anand Sri.
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2 hours ago
Hello Molly!
Hello,
I hope you're doing well. We apologize for the delayed response and the trouble. Are you encountering any error messages while using the Highlight tool? If so, could you share a screenshot of the error? Also, does this issue occur with a specific PDF or all PDFs?
Please ensure you have the latest version of Acrobat installed on the machine. Check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4ibAjZq.
We're here to help, just need more info.
Thanks,
Anand Sri.
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3 hours ago
Hi evan_1131,
Thank you for reaching out.
Please let us know how you added the signature to the document. As you do not get the option to clear the signature, we would like to see the option you used to add it. Did you use the digital signature feature or the Fill & Sign tool?
Also, share the options you get when trying to clear the signature.
If you have added a digital signature and marked the box to lock the document, then it is not possible to remove that signature.
Let us know if you have any questions.
Thanks,
Meenakshi
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4 hours ago
I doubt it. The formatting options in form fields are very limited. You can enable the Rich Text Formatting for that field that will give you some additional options, but that's about it.
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5 hours ago
Well, that's that then. Thanks for letting me know. Pretty much as expected. Those with the power like Adobe screw ordinary Joes like me who paid good money for a perpetual license.
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5 hours ago
Hi @defaultjq8f0111puwo,
Sorry for the delayed response. If non of the above suggestions didn't work. There is likely some issue with the file. If possible, please attach the file, and I will take a look.
~Tariq
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6 hours ago
This is not an "issue". It's working as it should, even if you preferred it didn't.
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6 hours ago
Hello!
Hope you're doing well. I wanted to check if you had a chance to try the code shared by our Product experts. Let us know if you run into any issues. For future reference, you can refer to this article to learn more about scripts in Acrobat: Acrobat JavaScript Developer Guide.
Thanks,
Anand Sri.
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7 hours ago
Hi @David38181998hhdm,
Hope you are doing well. Thanks for writing in!
Would you mind sharing a sample PDF where you experienced this issue?
Since you mentioned a difference in experience from the original poster, it would be beneficial for us to test the issue in-house for further investigation.
Also, please ensure you are on the latest version of Acrobat for the best experience.
-Souvik
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7 hours ago
Hi @Tennille37524370ujvw,
Hope you are doing well. Thanks for writing in!
Custom Date validation is available with Acrobat.
You might want to try changing the settings as mentioned here: https://adobe.ly/43lV9jV
Hope this helps.
-Souvik
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Mar 05, 2025
Hey prashant298501225gfc I had the same issue with the IMM 5257 form! This happens because the IRCC forms are interactive PDFs that don’t display properly in regular PDF viewers or browsers. They only work in Adobe Acrobat Reader. Why does it look blank after saving? When you validate and save it, the form is still there, but most generic PDF viewers can’t render it correctly. That’s why you only see the "Please wait…" message when viewing it outside Adobe. How to Fix It? :keycap_1: Open the file ONLY in Adobe Acrobat Reader (not in a browser). :keycap_2: If you can see all the fields when opening in Adobe, it means the form is saved correctly. :keycap_3: IRCC will be able to read the contents even if it looks blank to you when uploaded. Can You Upload It as Is? :white_heavy_check_mark: Yes! As long as you validated the form properly, IRCC will see all the information. :cross_mark: Don’t print and scan it—IRCC needs the original digital file. If you’re still having trouble, try downloading Adobe Reader from this official link and opening the file again.
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Mar 05, 2025
なんと!永続ライセンスといいながらサーバーを停止しており、 再インストールが出来ないという状況の様です。 これはサポート終了という状況ではなく、永続ライセンスでは無くなる 措置なのでびっくりする措置です。 サブスクリプションに移行させたいのでしょうが、ちょとひどいですね。 サポートの回答抜粋です↓ ============== 【 ご申告いただいたシリアル番号について 】 製品について確認したところ、Acrobat X Standardは、現在、弊社の技術的な理由によりライセンスサーバーが停止しており、新たにライセンス認証のできない製品となっておりました。 せっかくお問い合わせいただいたところ、お力に添えず恐縮ではございますが、今後、再インストール、再認証を行うことができなくなりましたこと、何卒ご理解いただけますと幸いです。
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Mar 05, 2025
You're welcome @deanw97620946 , I'm glad it worked.
I just got back and see that you've found the Acrobat tab on the ribbon.
Microsoft PDFs have never been a good as Adobe PDFs. The only time I make them is in class to show the flaws.
Jane
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Mar 05, 2025
Can you share the file?
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Mar 05, 2025
1 Upvote
This is a somewhat avanced task that requires some study. For example, there is no stampState property or value.
See these article for information on creating a dynamic stamp:
https://acrobatusers.com/tutorials/dynamic_stamp_secrets/
https://www.pdfscripting.com/public/All_About_PDF_Stamps.cfm
https://www.pdfscripting.com/public/ACRODIALOGS-OVERVIEW.cfm
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Mar 05, 2025
That's a Microsoft command. To use Adobe's go to the Acrobat tab in the ribbon and click on Create PDF.
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Mar 05, 2025
Yes, there is, but it doesn't do everything required. The custom profile I made is a combination of some of these standard fixes, and can be appled to the whole document or parts of it (e.g. everything except images, or vice versa)
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Mar 05, 2025
I'm having another issue with my form, hopefully this is the right way to ask but if I need ot start a new thread I will. It works perfectly on my computer but when I email it and someone downloads it .. it no longer works correctly. I have it open on my laptop and my desktop and it's working completely differently on the 2 different machines. What could cause this?
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Mar 05, 2025
They can no longer do it. Adobe took away their ability to reset it.
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Mar 05, 2025
I was unable to move or resize boxes or select text within text boxes. I finally tried closing out of the application and reopening it, and that fixed it.
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Mar 05, 2025
Where is the code placed? It is written as if it was on a button on the PDF.
For example, this code
event.target.page
Will only return the page number for a form field that has a single instance. This is the only context in which it makes sense. Is there only a single instance of the button?
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