Using the Community

I got CS6 through creative cloud, and now with the new CC updates, many of the features that I rely on are no longer supported.How can I get CS6 back, and then cancel CC?

Why can't I update my Adobe-id?If I sign in on adobe.com, go My Adobe ID, It shows all my old information. But evertything is grayed out, so I cannot update anything. There is a spinning wheel on the site, but it's there for 10 minutes now. I tried Safari, Chrome and Firefox, but no succes.

1)  Can't upload files to Creative Cloud:  "an error occurred"2)  Contacted chat:  15 minutes after the agent started the chat, I was still without help.  Had to stop due to other obligation.3) Tried another browser:  Couldn't find my Creative Cloud desktp; was directed to install Creative Cloud App, "download manager began installing (again); 5 minutes later, was on Creative Cloud desktop and got message that  programs have updates; couldn't update because my password wasn't accepted "administrator privileges are required" (I am the one and only Administrator); can't find any place to activate my "administrator".......Gave up.4) Gave up.

I completed the online form, but the verification box is no longer linked. I sent tweets to the two people listed with no response. I can do this without Adobe, but I'd rather have their support. Suggestions?

On screens with width resolution 1024 px, the right column takes up much space. There is often not space enough on the main part of the screen, for code samples and images in the messages to show without vertical scrolling. And the category texts are written on top of each other, if the "path" is long, as marked by a red square in the image below:Best regards,Andreas

Something seems to have changed in the Adobe Forums, between mid-day (PDT) June 23 and June 24.I can no longer Insert Image (camera icon on Forum Edit screen). The screen starts to load, but hangs, with no dialog boxes.This worked well, on Sunday, June 23, up to about 2:00PM PDT. As of June 24, it no longer works.I am on Chrome (went to it about 2 years ago, when IE8 quit allowing Inserted Images, and Chrome worked perfectly) on a PC with XP-Pro SP-3 (updated manually, but for last week). Tested IE8, and it still will not allow me Insert Image.I have cleared Cache and Cookies, with no improvement.Anyone else having this problem?Thanks,Hunt

embeded flash video and pdf into http://www.facebookalternative.com/Video did not play and kept asking for update player.Updating resolved the issue. but was not required later as we changed the whole design and content later.The auto update thing appear frequently.

I think one of the people runing the system Lou Ann  frequents these forums as well.  The Ask AcrobatUsers. com forum link has been broken for two days now. I've tried using SeaMonkey, FireFox, Chrome, Maxthon, iCab, Omniweb, Opera, OperaNext, Safari and Auroa. 

hi saya adalah seorang pedagang sandal dan sepatu di alamat tapi tidak bisa membuat form untuk pengisian pendaftaran. tolong bantuannya kepada semua yang bisa membantu saya. atas bantuannya saya ucapkan terima kasih.

Please advise. Also, why the firewall around moderators that prevent PMs?

I am looking for Adobe's cloud help in setting up a mobile augmented reality solution.

The following notice appears in all forum pages and threads at the Apple discussion boards:This site contains user submitted content, comments and opinions and is for informational purposes only. [Apple] disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the [Apple] Support Communities Terms of Use.It may be worth considering inserting a similar caveat everywhere in these forums too.Just another two cents.

Please PM me to help get some account problems sorted. Thanks.

Without going into huge detail, I am ready to buy a new desktop for my photography hobby.  I am still runningCS3 (hoping that will work with Windows 7?), Corel Paint Shop Pro X (yeah, I know I have really old software, but Idon't feel the need to upgrade just yet), Picasa, and all the software that comes with my Canon 40D.  I take all my pics in .raw and then edit/convert.  I have a 1 terabyte eternal drive where I store my photos, but editing from that source is S-L-O-W. Someone mentioned on another site something about aneSata drive.  Need more info. (I want an easy way to backup myphotos monthly, because I have a fear of someone breaking in my home, stealing my pc and then all my photos are gone. With the external drive, I can put it in my safe deposit box.)I want a monitor (preferably not widescreen) that will be accurate with color and not have a glare, maybe 20" or so.  I print photos at home on my HP Photosmart printer, but I also have some printed prof

Hello everyone, I've been trying to get back in the graphic design industry for a while now and I was going to do 2 things, get my certification in Adobe Illustrator (ACE) and get my resume professionally written. (By Monster.com)But lately I've been thinking; should I even bother doing both? I can afford to do both but at the same time I'm not made of money. Basically I'm asking if the ACE is even worth it; some people say yes and some people say no, it seems to be the same thing when it comes to resume writing services too.So what are your thoughts; which choice would be better if I could only choose one? I've looked into this question beforehand and am still not sure.

1. Installed Adobe XI Standard in May of 20122. Yesterday, downloaded Pro upgrade.3.Have no idea where the key is from May 2012 install4. Can't use upgrade.5. Looking for alternative to Adobe XI Pro6.  VERY POOR CUSTOMER SERVICE

Hi,I'm hoping to attract some assistance from an Adobe representative?We're a web design agency who have a number of software subscriptions and ongoing problems with Adobe billing / customer support. I've spent hours of wasted business hours on the phone and so am trying the forums instead. The last person I spoke to last week, Prabhanjan, abandoned my call after 1hr and 20mins, as he didn't know how to fix the billing issue we have and said he couldn't give me any ref / case number to call back with. Extremely frustrating and very poor customer service. The series of billing issues we've had over the past 4 months have all been due to errors on Adobe's part and have been a nightmare to resolve. There are no email addresses to contact, so I'm hoping someone might pick this thread up?The problem that we're currently having is related to vat.Thanks in advance.

I am looking that Russian support is very pure. Site adobe.ru has links to fake documents, for example: given links to manuals for CS6, but ahen I clik on it I'v got 1page PDF with CS6 English manual and CS5.5 manual. No clear links for feedback (I am even not shure that somebody will read this, but it's problem more for all adobe products, has long been considered a good practice have link for feedback or bugreport from program directly) No Russian forum, problems in Russian vertion of inDesign. For sure other Russian products have them too. No month licenses, saw it only for English version.I understand that no so lot of moneys from Russia. Everybidy use pirate's vertions and so on... But fact is that yours product used, needed, have specialists and I am sure can be selled somehow anyway. It's interrelation. And only Adobe have ability cahnge it. Stupid wait from pepople that they will start buy your product and bring moneys at ones without normal service and flaxible cost politic.

I have been using PS and LR for a few years and now I have CC so I have access to all the apps. I have a huge online backup system going and now am running into issues trying to find photos/vids. I am hoping someone can help me with this question. I currently use CrashPlan+ to back up all my pic/vid files. I have no complaints except when I want to use restore I can only see file type/name but not a preview. So its hit and miss when trying to restore a generic file name photo/vid. My question is, is there an Adobe CC product that I can use to generate separate thumbnails that I can generate and save to a file that has all the files in a given folder. That way I can just restore the thumbnail file for that folder and see what files are in it with preview pics and find which files on the CrashPlan+ restore console to download. That way I can restore a much smaller file with views of all pics vs having to restore a whole folder of 25+mb files just to find the one I want.  Thanx in ad

My CS6 Production suite for Windows 8 does not update from the help menu? The appilcation Manager says: "The update server is not respondiing, the server might be offline temporarily..." I have registered correctly. I have turned off my AVG virus protection and tried to update my software, still the Application Manager gives the same response. When I login, I can see that my serial numbers are there, so it must have registered correctly.Help!

Just wondering, what is the oldest Adobe master collection that works Mac os 10.8? Does anyone still use older software below cs4?

Since I can find absolutely no other way to report this issues, (including a Live Support chat where I was either talking to an automated systerm, or a [slur removed by host] person in India who kept asking me what product I wanted to download), I will post them here with only a shred of hope they might ever be seen by the adobe.com web masters.These are the broken links:http://www.adobe.com/ca/products/go/tryphotoshop/http://www.adobe.com/ca/company/contact.htmlAll I get are pages with:Sorry, this page is not availableThis URL does not exist. Error Returned: 404I have tried in Firefox 17 and IE 9.(I'm not running any AV software, and I have no issues with other links on adobe.comIf someone here can pass them along, I'd appreciate it.Thank you.

Why does the new ID get rejected when i TRY TO  enter it????

I'm not a fan of your new forum login/logout policy. While the login form has a "remember me" option, it does not appear to do anything. I still must login one or more times per day to participate in discussions.

Hi. I imported media and made a multi-camera sequence, set the in/out points, exported each camera with identical in/out points. However, the exported durations differ by a few frames even though I'm conforming to ProRes with same in/out points. Anyone know why they are not accurate to the frame? This worked out fine in FCP7.