Using the Community

how to I contact a support supervisor 

I spent over 20 minutes editing a reply, and after clicking Send, I got the error message “Something’s gone wrong”, and all of the reply text has disappeared.  Thank you for respecting my time.    This problem is easy to reproduce.  Create a new reply and copy/paste the text from the attached file “buggy.txt” into the reply, then click Send.  Adding a space before the open parentheses avoids the problem.  Shame on the developers. The old Khoros platform saved your edits every few seconds and would recover them in situations like this.

In the last day or so, using Cmd/Ctrl click  on subject lines in the the threads listings no longer opens the thread in a new tab. You can still right-click a subject line to open it in a new tab. Can anyone point me at the general HTML/DOM mechanism that might be causing this?  If I know what to look for, I can try to fix this bug in my browser script for making the forums more useable.

On main Photoshop community page, Mac, Firefox, command click link for new tab goes to page in same tab. Not the expected behavior. Not a big deal but it breaks long history of web link behavior on main page.

The new user interface for the Adobe forums (on the Gainsight platform) is even worse than the old Khoros platform. The interface is determined not to show you information, collapsing nested replies, showing you just seven lines of the reply you're composing, showing top-level replies in newest-first order, and providing no page index for accessing long threads. To ameliorate these inanities, I wrote a free browser userscript that automatically expands nested replies, expands the input box of new replies to fill the window, changes the initial reply ordering to oldest first, and shows up to 30 top-level replies at once.  To install the script: 1. Install the free, widely used Tampermonkey browser extension. 2. Visit the script's page and click Install:https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/ * * *I've tested this mostly in Chrome on Mac, with cursory testing with Firefox and Safari on Mac and Safari on Iphone, but Tampermonkey is also avail

Finding the search functionality pretty poor on these new forums, I'm viewing the lightroom classic page and unless I specify lightroom classic in the search question I get results from every adobe app section listed . Finding much hard to ascertain as to whether the issue I have is a current new bug or an issue that someone solved  years ago. It seems to like throwing up 8 year old threads that are all locked . Is it possible to just search the say the lightroom classic section?  (Windows 11 opera browser)

I've been using community.adobe for years and recently saw a pop-up promoting "the new Adobe Community" at adobe.community.A few questions before I make the switch:1. Will my existing login and profile info carry over, or do I need to create a new account?2. Are both communities going to be maintained going forward, or is one being phased out?3. What's the long-term plan — full migration to adobe.community?Seems a little confusing to have two separate forums serving the same user base. Would love some clarity!

I wish to correct my name,  remove the automatically added figures. How have I to do that? 

제목 그대로 작업했던 이미지들이 세로선으로 깨져 있거나 안보이는 상황입니다.근데 링크가 깨져 있는건 아닙니다. 같은 사진이어도 하나하나 다 넣어야 하기도 합니다.그렇다고 모든 사진을 링크포함을 할 수도 없고… 인쇄 사고 날까봐 무서워요. 혹시 비슷한 경험 하신분 도움좀 부탁드립니다.,,

I had a restriction on my Behance profile and I cannot offer Appreciations, I sent two tickets to Behance support and I didn't receive an asnwer as to how long will the restriction be in place and what can I do to have the restriction lifeted. Any help would be appreciated.

Hello,We are writing regarding the restrictions recently applied to our Adobe Behance account.We received an email stating that the following action had been taken against our account:“Measures taken: All content hidden from search discovery. Reason: Spam.”After receiving this notification, we immediately submitted an appeal explaining that we have never engaged in spam distribution, artificial activity boosting, or any other actions that violate Behance policies.Approximately one day later, our appeal was rejected without any detailed explanation. We then contacted support directly via email and once again clarified the situation, emphasizing that we did not commit any violations related to spam or platform abuse.The following day, we received another generic response that did not contain any clarification regarding:the exact reason for the restriction, what specific actions triggered it, how long the restriction will remain active, or what steps are required to resolve the issue.At t

Can someone explain to me why so many useful and BRAND NEW threads on here keep getting shut down before anyone can respond or actually give good advice. Continually shutting down forum threads that simply do not please the powers that be needs to stop NOW.

Scheduled Maintenance – Monday, May 18Heads up, the Adobe Community will be offline for scheduled maintenance on Monday, May 18, from 2:00 to 6:00 AM PT (5:00 to 9:00 AM ET / 11:00 AM to 3:00 PM CET).During this window, you won’t be able to browse, post, or reply, but everything will be back up and running as soon as we’re done. Thanks for bearing with us, and we’ll see you on the other side.

I pay premium for these services.  Adobe is supposed to be a quality software company, but their AI image generation and video capability is worse than the average free app on my phone.

Anyone else having issues with the generative AI removal tool? I don't see the eraser icon once I hit erase, so if I want to make adjustments, it's difficult to find the exact spot to make adjustments after. And I am missing the three options for generative removal, instead I’m given the refresh option and those options aren’t that good. The three options were more accurate.

I am monthly charged for an Acrobat subscription. Logging into my account, I can not see the plan. Hence I can not change it. And there seems to be no way of getting in touch with customer support - but to open a user here and post?

I have two different Adobe sign ins. I had been using my regular email address for the forum and a secondary email address for my Creative Cloud account. This ensures that notifications of forum replies get sent to my regular email address. However, I’ve recently been getting some replies at my regular email and some at my secondary one. When I click on my avatar in the forum at the top right and select My Profile, it doesn’t let me know which email address I’m signed in under. I’d like to be able to know which email address I’m signed into when using the forum so I can control to which email address the reply notifications are being sent so I’m not bouncing between email addresses trying to follow the replies.I was trying to mark a reply to a post I created as Best Answer. However, I couldn’t find the option to mark it as Best Answer. When I click on my avatar at the top right in the forum and select “Logout”, I get sent to this error page:In any case, even if I sign out of one login

I received this email today from the above address telling me that I have duplicate subscriptions and that I have to delete 1 otherwise I will be charged for both. I did not click the links provided, instead I went to my CC account to have a look. There was no duplicate account. I think this was a scam bait. Has anyone else received such an email? Be careful. Don't click links.

After updating to macOS Tahoe 26.4.1, the "Save As" dialog shows an empty filename field after applying a digital signature in Adobe Acrobat Pro.Setup:- Mac mini M4 (2024)- macOS Tahoe 26.4.1- Adobe Acrobat Pro 26.001.21529 (Universal, Apple Silicon)Steps to reproduce:1. Open any PDF2. Apply digital signature3. Save As dialog appears with EMPTY filename field4. Cannot even paste text into the fieldSame Acrobat version on MacBook Pro M2 with macOS 26.3.1 works correctly - filename is auto-filled as expected.Issue started immediately after macOS 26.4.1 update. Reinstalling Acrobat (including clean install via Creative Cloud) did not fix the problem.Business impact: We sign 50+ PDFs daily. Manual filename entry is not workable.Please prioritize a fix.