Using the Community

Welcome to the Adobe Forums! We've compiled a list of tips and best practices to help make your forum experience easier. View all of our guidelines, tips, and best practices.     Search first Your question may have been asked before. Please search for a solution before posting a new discussion. You can search in the "Find Answers" section, or at the upper-right of your screen where it says "Search forums." Note: Searching for a solution with common search engines such as Google, Bing, or Yahoo! is also very efficient!   Ask: Include relevant information Make sure that you include enough information about your issue so that folks can provide the answer you need. See below for tips that can help you get a useful response. Select your product from the menu or dropdown.   Keep it friendly This is a community-driven forum with input from fellow users, as well as Adobe staff. This is a space for learning and helping, and we'd like to keep it a friendly environment for al

Hi Community, I'm creating this post to clarify what kind of questions should be posted on this board since there seems to be some confusion. This space IS for: Adobe Community profile questions or issuesFeel free to post any Community profile questions, and check out our How to change your community username thread if you want to change your username. Questions regarding our Community Guidelines Reporting bugs from the Adobe Community This space IS NOT for: Adobe product issues or questionsYou have dedicated boards for most products on our Community Homepage. Simply scroll or filter through our multiple boards and select the product you're having issues with. Account, subscriptions, and paymentsPost your question/problem on our Account, Payment & Plan board. Downloading and installing issuesPost your question/problem on our Download and Install board. AEM productsThe AEM team monitors a separate community outside of this one. If you have any questions regarding their products,

Adobe's Forums now support translation from English to the following languages:Deutsch (German)Español (Spanish)Français (French)ελληνικά (Greek)Italiano (Italian)Nederlands (Dutch)Polski (Polish)Português (Portuguese)русский (Russian)Svenska (Swedish)Čeština (Czech)Türkçe (Turkish)You may now post content in these languages and your fellow users will be able to translate your questions to English.  After your post receives a reply, you can translate that reply back to one of the supported languages listed above.English: Please follow these steps to translate the content of a message.Deutsch: Adobe-Foren unterstützen jetzt die Übersetzung aus dem Englischen ins Deutsche. Befolgen Sie diese Schritte, um den Inhalt einer Nachricht zu übersetzen.Español: Los foros de Adobe ahora admiten traducción del inglés al español. Sigue estos pasos para traducir el contenido de un mensaje.Français: Les Forums Adobe prennent désormais en charge la traduction de l'anglais vers le français. Veuill

The Adobe Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content. Please help us keep them a safe and welcoming place for all members and abide by our Community Guidelines.   These Guidelines govern your use of Adobe Community and are incorporated by reference into the Adobe General Terms of Use. If you encounter content that violates these Guidelines, please follow the instructions in the 'Report Abuse' section below. We take these to heart and hope that you’ll do the same as well.      1. Be Respectful  The Adobe Community is a platform that helps people deepen their knowledge of Adobe products and services and connects learners to teachers worldwide. To maintain the quality of content and resources on the platform, we don’t allow you to post mature, abusive, or illegal cont

This guide will help you navigate the Community if you're unsure of where to start and maximize its potential. Be sure to check it out!   1. Before you post Navigate through the relevant community (.e.g Photoshop) or use the built-in search at the top of the screen to check if your question/issue has already received an answer from a different user. This will also help to prevent duplicate posts.Make sure to check the Resources pod on the right-hand side, as this will contain resources that may help solve your issue.   2. Posting a new thread Choose the best location for your discussionPlease post on the board that's most closely related to your concern, even though posting on the first board you see may be tempting. This is your best chance to get a quick and correct answer from product experts.You can select "Alphabetical" from the Sort drop-down list on the left to display the list in alphabetical order and also select a filter to narrow your options.    Click

Have you ever seen users badged in this community as Community Experts? Did you ever wonder why they have this distinction or how they got there? I have answers for you! The Adobe Community Experts Program consists of teachers, creatives, freelancers, authors, publishers, bloggers, hobbyists, and industry influencers from among our customer base who use their experience and expertise to educate and inspire their fellow users on the Adobe Community and other platforms.     As community leaders in their field, they exemplify the program values of sharing their product expertise, with a passion for fostering creativity, supporting their peers and problem-solving.   Some of our members are content creators on other platforms such as Behance, YouTube, LinkedIn Learning, etc., or even educators, trainers, influencers and subject matter experts. Let's meet some of them!Click on each image to enlarge     Why would you want to join?A

This is a work in progress and will be re-formatted soon into individual Question/Answers in an FAQ subforum.   Can I over write the forums style sheets to change the layout? Yes, Please see this discussion of scripts that can help you change your view of the Forums: http://forums.adobe.com/thread/294008?tstart=30   How can I see the interface in Japanese, French, German, Spanish, or Simplified Chinese? In order to see pages in these languages, you can click the Region links at the top of page (where it lists a country name and says “Change”), choose your region and language from the pop-up menu. Click on "Remember this choice" under the menu.   Why do some older messages appear with parentheses around user names? For a three-month period before our new forums were launched, we encouraged users to go through an account migration process to associate their former User to User forum IDs with their Adobe ID. Accounts with the parentheses are from those users who had conten

Hello, community! As long as you're signed in, you can now change your own username on the Community.   How, you ask? Click the user avatar on the header banner => select "My Profile" from the drop-down => Click the edit icon on the top right corner of your current screen name => Enter your new name and submit! Please keep these guidelines in mind: It can contain letters (a-z), numbers (0-9), periods (.), underscore (_), and dash (-). It shouldn't contain:- Private information (PII) such as your email address- Symbols apart from the ones stated above. For example @&"=`'- A sequence of the allowed symbols. For example -_Abc_-- The word 'Adobe' or any Adobe product It can't be promotional, for example, a website It can't be offensive and should comply with our Community Guidelines Thank you!

Issues reported in the forums that are being worked on: Not showing count of user messages next to their names in a thread No "in response to" or item numbers/links in messages in a thread Status levels are not displaying an image (meatballs, sausages, red bars) or status level name, just saying Community MemberYour Stuff lit link causes user bar items to wrap to a second lineNo "show most recent post" link at the top of each thread.(It ssays Latest Reply now)No "reply to original message" LinkNo "go to original post" link at the bottom of the pageNo link to last post at the top of the page (same as #5)Avatars in replies are resampled down and look fuzzyConcerns about the display font (1 vs l, etc.). Jive's editor uses a different font than the actual message posts.No navigation links at top of page for threads with multiple pages. If you click into a message that has 2 or 3 (or 100) pages of responses there is no indication that you've been plopped down in the middle of the conversati

I forgot that threads are extremely short lived in this forum, and the discussion that really began within an unrelated thread, here Pierre Courtejoie, "Shouldn't these links be removed as soon as possible?" #8, 27 Feb 2005 1:21 pm has already gone to the Archives, where it is in danger of going to the limbus in the near future. I still think that this is an important issue, and still wait to see any improvement in those forums showing that the messages by Pierre and myself on the subject have not fallen in a void. Although we both value and thank Neil Keller for his attempts to get some reaction in higher quarters, his attempts have unfortunately been a failure. It is pathetic to see pages in the forums in Spanish with templates that are written in a mixture of English and a very bad Spanish. It is even more pathetic that JC stopped more than a year ago feeling authorized to introduce any non trivial change to improve this situation. The worst part is however to feel that there i

    Help! It looks like everyone can see my full name. The default setting in our forums is that you are able to see your full name, but your fellow forum users can only see your screen name. However, this causes some confusion as it appears that others can see your full name. Don't worry- they cannot! [Note: Employee Admins are an exception to this and can see your name].   To confirm this: Click on your profile picture (avatar) at the top right Edit Communities Profile Privacy Confirm that your Name is only visible to "Yourself" You can also sign out and type in your profile URL to see that you're only able to view your screen name.   How do I edit or delete something I posted here? To delete a new topic, click Delete in the Actions panel to the right of the message. To edit a new topic, click Edit in the Actions panel to the right of the message. Once someone else has replied directly to your message the Edit/Delete option goes away. In the situation that yo

Is there a thread anywhere that contains usability tweaks for the new forum UI?I've seen this Stylish flex-width tweak http://forums.adobe.com/thread/414809#1870916and Ramón has mentioned liberal use of AdBlock Plus to remove clutter and whitespace.Is there anything else that would help?

We wanted to add some extra information to the "Be Safe" section of our Community Guidelines for your consideration: Do not share your own or others’ personal information (like full name, home address, phone number, email address, government-issued IDs, or anything else that would let someone locate or contact you in the real world).    Beware of users purporting to be Adobe employees who are requesting your personal information or trying to gain access to your computer. Never share your serial number with anyone. Please use the report button if you detect anything suspicious.    Here are 3 easy ways you can identify Adobe Employees: All Adobe employees have the Adobe Employee role and the red Adobe logo under their avatar. This is visible on profile pages -logo does not appear on profile-, original posts, and replies.   Genuine Adobe emails always end in @adobe.com Adobe employees will ne

Slow as molasses today... Posting is even slower than a snail.Was looking for an earlier thread but was sooo slow to find that i just started a new one... sorry about that.

Still getting this sometimes when clicking the time of the last post. I think JC said he thought he knew what the problem might be?

Adobe already knows my email address.Why would I get a email from Adobe requesting me to verify my email address.  Asking me to copy a very long link to paste in my browser.  I can not copy/paste the link her either.this is how it starts   https://adobeid-na1.services.adobe.com/renga-idprovider/pages/evp?state=d511i    and goes on foreverIs this from Adobe or a scam?Barbie

Just in case anyone from Adobe thinks these forums are getting better, are more accepted now that all the knowledgeable regulars have been driven off and the community that existed has been destroyed. This Forum still sucks, its slow ugly and a huge space waster. The dialog in the forums has turned into a bunch of lazy people who can't be bothered to read the manual. All discussion about anything technical or advanced just doesn't exist. thanks Adobe.

OK, here goes.For a long time there has been little or no evidence of any hosts, moderators or Adobe employees in here. John C and kanguyen make very welcome appearances from time to time, and both show an immaculate attitude, but little happens to improve things - although thanks to those who made a proper sticky about the use of this forum.We have been relieved of a host who was allegedly a Community Expert in 'Creative Suite', but had apparently fulfilled none of the criteria for a Community Expert - such as being an expert in something. Nor did this person have more than a very wobbly grasp of how the forums actually work. With zero credibility, said person annoyed people by moralising and lecturing at them.So now we have a pretty bolshy group of people who are sitting about, kicking their heels, hoping against hope that someone will sort out this buggy, defective software. Many have made very detailed, constructive suggestions and requests, others have gone to the trouble of makin

We've had some changes made for session timeouts. Are people still having to constantly log-in throughout the day? Today I've managed to stay logged in without any forum activity for up to 3 hours or slightly longer. Has it improved for others? The login session should now be about 4 hours. It was supposed to be two hours previously, but for some accounts it might have been shorter.John

I have had an Adobe online account for some time (a couple of years). I logged in today to download some brushes and then got an email about 1 minute later saying:"Dear [my name], You recently created an AdobeID. Your AdobeID is [my email] To confirm your email address, please click this link: https://adobeid-na1.services.adobe.com/renga-idprovider/pages/evp?email=[my email] &client_id=exchange1&locale=en&key=KZDY81Z80ZKV3120RVVDEBRSTC Please note: If you cannot access this link, copy and paste the entire URL into your browser. The Adobe Team Copyright 2011 Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA"Name and email removed with square brackets surrounding what I've deleted.Since I created my address years ago why would I be sent this email now? And clearly since I am logged in posting this, I don't need to varify anything. Has someone/something hacked Adobe servers? Of is this just an error on Adobe's part?Thanks.

The first thread on this matter seems to have been deleted, presumeably by Mr. van DietenIt is my assertion that Jochem van Dieten has abused his moderator's priveledges by innappropriately deleting threads and posts with which he does not agree. He has been rude not only to some of the more 'curmudgeonly' forum members, but also to those whom are not troublesome (Claudio, 'GreenJumpyOne' are two that spring to mind). He has been arbitrary-seeming in many of his decisions as moderator; he has shown himself hostile, uncooperative and on occasion childish. He has not, seemingly, been held to account for his reprehensible, unprofessional conduct, and is (IMO) a disgrace to Adobe Corp. He has no 'people skills' and is thus an exceptionally bad choice for the position of moderator.If you agree, please say so. If possible, give some examples of Mr. van Dieten's behaviour which illustrate my assertions above.I am posting this partly to give people who wish to have a venue to complain about ce

[Moderator moved from The Lounge to Forum comments.]I'm initiating a discussion on the Arabic عربي forum. When I click the Post button it shows below error message…Your content cannot be posted as it includes a keyword that has been blocked. Please try againI didn't add a keyword. I need an assistance here please.

Hello, I didn't respond to this, but I thought I might report to you. This may or may not be a scam. By the way, I didn't click on the link. I just directly went to you. mail@mail.adobe.com. The subject line is; Important information about your Adobe account. Your Adobe account will expire soon.Dear Adobe customer,We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed.Your Adobe ID is: <An email that I hardly use that is not in my account.>If you would like to maintain your Adobe ID listed above, you can log in now to keep it active.  

Please use this thread to report spam messages and other inappropriate content that needs immediate attention.Thanks!