Using the Community

Hi everyone - As of this morning, we’ve improved how search works when you create a new post.When you submit a question, feature request, or bug report, we automatically search for similar posts to help you find existing answers and to consolidate feedback.Previously, this search looked across all Adobe communities and apps. Starting today, it will only search within the community you’re currently in.This helps keep results more relevant and ensures feature requests and bug reports can gather focused upvotes within the right product community — increasing their visibility and impact. The update is now live. 

Recently, the Canvas Size dialog in photoshop looks different: smaller, uglier, and defaults to pixels no matter what my units are set to. Why?

First sale: Dec 27, 2025. Over 45 days passed. Available earnings $30.79 (above $25). No pending payouts. All requirements met, but payout option is still disabled. Please check my account.

As Aforementioned, I have a product that was a one time purchase and should have access to all features. However, these features are now requiring me to upgrade when I should not be required to. It was just working for me last month.

Dear Adobe Support Team,I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. I only became aware of the charge when I received my credit card bill transaction.Please I do not have enough money to pay my house rent because you somehow miraculously charged me RM134.37 for a subscription plan that I never used and already cancelled months ago.  Please process the cancellation and refund at your earliest convenience. Thank you. 

Signing error in to the Adobe Account Access app iohone 13

Could anyone tell me of any books available regarding actual printing with the HP Deskjet 2810e?

I find it very difficult to find a book with all the answers for Photoshop 2026. What I am looking for is a book without too much technical advice, but simple things like basic editing and, probably more important to me, how to get the correctly printed photo. Does anyone know if such a book exists?   

When trying to print an image from the gallery, I believe I have set the correct criteria to print a portrait A4 colour, the print tag is pressed but the A4 sheet that comes out of my printer but only the top half, or so, is actually printed. The bottom half of the sheet is not used. Can anyone advise? 

I cant change my user name, can you please change it for me to : AJG

I have a gazillion extra preset copies in my essential sounds panel. I haven’t the foggiest idea how they got there. I can delete them one by one, but it would literally take me the whole day.  How can I resolve this on the finder level?  

Hello,My topic seems to have been deleted. I’m trying to get to it by clicking the link in my email, but it doesn’t work. For details, the topic’s title was “Deleting layer doesn't clear the space” and I had two answers from Srishti Bali.

I signed up for a free trial for the Creative Cloud Pro plan (annual, paid monthly). I forgot to cancel my free trial so I just got charged $67.99. Now I want to change my plan into something cheaper but I couldn’t find any option for that, I can only cancel the plan but that will cost >$300. Please help me out. I really cannot afford this, I need a cheaper plan or change into a cancellable plan. Thank you

I need to create individual PDF 'Certificates of Attendance' for every person who attended an event. Each needs to bear the name of the person.  I then need to email each person their own certificate. I was hoping there was a merge function that would allow me to create the personalised certificates and then send the certificate to each person in one (or two) actions. Is this possible?

I find that the automatically generated links either go to the wrong page (often off by 1 page) or are broken, even though the page numbers in the table are listed correctly. Is there a way to make this more accurate?

Hi everyone,I’m having an issue with Adobe Lightroom Classic version 15.2.After importing RAW files, the thumbnails do not appear in the Library module. The folder and file count show correctly, but the preview area stays blank.The only temporary solution is to completely restart Lightroom. After restarting, all thumbnails appear normally.Here are my system details: Lightroom Classic version: 15.2 Computer: Apple M3 Pro Memory: 18GB RAM GPU acceleration: Set to Auto File type: RAW “Generate previews in parallel”: Enabled Storage: [internal SSD or external drive – specify if external] This happens consistently after import. Restarting fixes it every time, but obviously that’s not ideal.Is this a known bug in 15.2, especially on Apple Silicon (M3 Pro)?Is there a permanent fix besides restarting the app?Thanks in advance.

I have an application which produces large PDF files that I need to compress using Adobe Acrobat Pro. While I am able to reduce the file size using the "Reduced Size PDF" or "Optimized PDF" options, the process currently requires manual steps.I am looking for a way to automate this workflow. Specifically, I would like to provide an input file name and have the PDF automatically compressed and saved to a specified location.I have also experimented with "Use Guided Actions", but this approach still requires manual interaction and does not fully automate the process.My question is:Is there a way to fully automate PDF compression in Adobe Acrobat Pro so that it can be controlled programmatically (for example, via JavaScript)? Is it something trustedFunction works for this purpose? Are there any sample codes available for this purpose?

I have printed a photo from photoshop and somehow the printing has become a mess, first time I printed the photo was faded, second time I printed (not sure what I changed to be honest, colorsync kept coming up and all. I said was Okay) and it printed in grey scale, now after hours of trying to just print a nice quality photo, It comes out willy nilly in either too dark, not right, or greyscale. so I would love to rest the print settings, just to go back to what it was prior to me going nuts today. but i do not want to reset the entire PS < i am worried I would lose my desktop settings and brushes would be removed, moved around etc that I have already set up years ago to my liking. Please help!thank you !! 

I am unable to delete my card details form this  platform, thankfully I transferred all money, but now due to multiple failed transactions my card is blocked now[Profanity removed by moderator]

Hi, I contacted Adobe support on January 19, 2026 to cancel my subscription. The agent told me everything would be canceled and that I would not be charged for January or February.However, I can now see that I was charged for both months by Adobe Inc.My Adobe account currently shows no active plan, and when I try to contact support again, the chat says I need an active plan to speak to someone—so I can’t reach billing.Can an Adobe staff member/moderator please help escalate this to Billing/Refunds, or provide a way to contact support for a post-cancellation billing issue without an active plan?Thank you.(I can provide dates/amounts privately if needed.)

I have an unlimited subscription with Adobe Stock where I can download as much stock footage as I like. It’s a 12 month contract. Now I’ve hit an error since yesterday where I cannot download any footage whatsoever as this message keeps popping up: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.Learn & Support  Now I’ve tried it in incognito mode but still nothing works. 

I have a table in InDesign which I created in a frame. I struggled to thread the table into another frame but somehow managed to do it though I don’t know how - it was a nightmare. Threading works fine through these two frames but now I want to extend to a further frame. I have tried every which-way and it just won’t work - similar to when I first tried to link the first frame to the second. When I try to add rows at the bottom of the table I don’t get an overset text indicator, the new rows appear OVER THE TOP of the existing table. By enlarging the frame widthways the new rows then space out to the side within the enlarged frame which is not what I want.I have tried creating a new frame first and then linking the frames by clicking the out point of the first frame to load content and then placing into the new frame. This links the frames but does not load any of the table or text.If I load the content and then just place on the blank page a new linked frame is created but again no ta

My author has decided that he does not want to use the convention where, within a sentence a character might be thinking and the thought is shown with an initial cap. Something like: Joseph thought to himself, What am I doing.He would like to make the W a w!Thanks for any help!!

We realize the tag is no longer being recognized but why in some customers and not for others?  Is anyone else having this issue? We have 10 customers who we integrate with and send document through their Adobe accounts for signature. Half of them no longer recognize the signature tag while the others are still working fine. Trying to understand what in the new release may be causing this.

For some reason, the search bar no longer works within my folders, if I get there through the CTRL+D (place tool) through InDesign. For instance, I am searching through our company logos, and typed in “Walmart” and it doesn’t search for our Walmart logos, when it should. Even when I click within the logo box and type W, nothing happens. The only way for me to bypass this, is to open my windows folder separately (not within InDesign) and then drag it on to my InDesign file. This is super inconvenient, especially when working with effects. Anyone know why my InDesign is having this glitch and how I can get my search bar to work again?