Account, Payment, & Plan

I need to actually speak with someone.  It is hard for me to explain in writing what my issue is. How can I contact customer service and reach a real person? Thanks.

It is freaking irritating! Some time ago I was told that after canceling plan not longer than for week or so I will get a refund and where the heck is it??????? I had a chat with agent and he just canceled the chat without resolving my question.  What the???? Email: REMOVED FROM THIS PUBLIC FORUM TO PREVENT SPAM[Profanity removed by moderator]

Boah Leute... "Wenden Sie sich an Adobe - Echte Hilfe von echten Menschen" - ist das eigentlich ein schlechter Scherz?Ich habe mir vor kurzem ein Probe-Abo von Photoshop runtergeladen und innerhalb des Testzeitraums wieder gekündigt. Von meinem Paypal Konto wurde nun trotz fristgerechter Kündigung die erste monatliche Rate abgebucht. Die Abbuchungsvereinbarung konnte ich zwar direkt in meinem Paypal-Konto kündigen, nur habe ich keine Ahnung, wie ich die erste monatliche Rate zurückbekomme und wollte mich daher an den Kundensupport wenden. Kann mir jemand sagen, wie ich den erreichen?

Hi Adobe Community & Adobe Staff,I am in desperate need of a human agent to help me. My main Adobe account (which hosts my entire professional Behance portfolio) has been locked out for over a month.The issue is a system loop: When I try to log in, it forces me to change my password. When I attempt to change it, I get an immediate error: 'Your account has been locked due to multiple failed login attempts. Try again later.'Waiting days does not clear the lock. Standard Adobe Twitter Care and Behance Support both sent me automated bot replies saying they cannot bypass the security system. I am completely locked out of my own intellectual property.Can an Adobe Employee please DM me so I can provide my main account email and have this backend lock manually removed? This is severely impacting my career as a visual designer. Thank you. 

Hi, I realized I was being charged for a subscription I thought I canceled after free trail. I am requesting a refund as I never used the service. 

Help please! I have been charged 2 separate amounts by Adobe for the last 7 months (around AUD $420) and I don't have any subscriptions! I can't cancel my plan because there isn't one to cancel. I can't find any chat help or any phone number to call. How do I get these charges refunded?

Chào Adobe !Vào ngày 8/8/2026 , tôi có mua gói Photoshop Express Premium vì tôi nghĩ đó là phần mềm Photoshop chuyên chỉnh sửa ảnh chi tiết cho Nhiếp ảnh và tôi đã mua nó . Đây là một sự nhầm lẫn không đáng có . Mong Adobe có thể hỗ trợ tôi hoàn lại số tiền để tôi có kinh phí mua phần mềm Photoshop phục vụ công việcXin chân thành cảm ơn !

I have already changed the email on my personal account, but the two PLANS I have, Stock and Creative Suite still have my old email address. I’m about to shut that old email down. How do I update those two PLANS? I don’t see anywhere to change the PLAN email vs the person/account email. 

I canceled my Adobe subscription back in June 2026, and I was required to pay an additional fee for canceling before the end of my contract. Even after receiving a confirmation email stating that my subscription was canceled, I was still charged for both July and August.I have tried calling Adobe multiple times to resolve this issue, but every time I call, the automated system says, “Thank you for calling Adobe. Goodbye,” and then immediately hangs up.I would like these unauthorized charges for July and August to be refunded, since my subscription was already canceled and I have confirmation of the cancellation.

On the 26th of June - while I was on holiday in Indonesia - I subscribed to a yearly Creative Cloud Pro plan and made the payment of € 921,15 immediately through iDEAL. This ‘iDEAL’ is the most common way of making online payments in my home country of the Netherlands and I was happy to see that I could use it with this purchase as well.On the 30th of June, I received an email from Adobe that my subscription had been cancelled due to fraudulent activity being detected in relation to my account. So far I had only used the Photoshop Express app on my mobile as I was on holiday in Indonesia without a laptop with me. So I have no idea what this fraudulent activity is about and when I reached out to Adobe about it, I was told that they cannot share any details about it and that my subscription can not be re-activated. They did tell me I could use a different email address to create a new Adobe account, for which I could purchase a new subscription.As my subscription could not be re-activate

Puse la prueba gratuita teniendo y se me olvidó que cuando pasase este plazo se me cobraría el premium.El mismo día que se me notificó que se iba a cobrar, cancelé la suscripción y se me quedo el cobro del dinero en el banco en standbyHoy ya ha terminado de cobrarse, ¿Tengo que hablar a algún lado para que me lo devolváis? ¿O se hace solo? Porque no lo he vuelto a usar ni tengo pensamiento 

When I try to download Lightroom classic in portugal it says it’s no available here. Why is the is and is it possible to get it in Portugal?   Thank you 

I did not realize that my free trial had ended and was converted into a paid subscription.I signed up for the Adobe Lightroom free trial, and after the trial period ended, I started getting charged for two subscriptions: Lightroom for R$50.00 and Adobe Stock for R$235.00—one I didn't even know I had.Right after the free trial period ended, I tried to cancel the subscription to avoid being charged; however, after searching the entire site, I couldn't find an option to cancel anywhere—it only stated that the subscription would be suspended if the payment could not be processed.So today, August 7th at 5:57 AM, I notice the charge on my card for the Lightroom subscription.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

I started a free trial in late December of last year, but unfortunately I forgot about it and didn’t realize the trial had ended. Since then, it appears that the subscription has been attempting to charge me each month, but my payment method hasn’t gone through. I’ve received an invoice for each month, but it says that I haven’t actually paid anything.I’m trying to cancel the subscription now, but when I try to cancel it, I’m being told that I need to update my payment method first. I’m worried that if I add or update my payment method, I’ll immediately be charged for all of the previous months that weren’t successfully paid.I don’t want to continue the subscription, and I also don’t want to accidentally authorize charges for all of those previous months. Is there another way for me to cancel the subscription without updating my payment method or being charged for the unpaid invoices?

Why it is now very hard perhaps impossible to contact Adobe support by sending email to support@adobe.com Days, weeks almost 3 months, I have not yet received answers from Adobe. Is there anymore know what other email address that can be used to contact Adobe Support Centre?  Rgds, Budi 

I canceled my account, but it didn't happen and the fee was withdrawn from my account. I already have an Adobe account because of my school email. I want a refund request. I would be very happy if you could help me. I am still a student.

Subject: Urgent Refund Request – Unauthorized $99 ChargeDear Adobe Support Team,I am writing to formally dispute a $99 charge that was deducted from my bank account today, 8 August 2026.On 12 June 2026, I started what I understood to be an Adobe trial. At no point was it clear to me that I was committing to a paid subscription after the trial period. I was not aware that I had been enrolled in a paid plan, and I did not knowingly authorize a $99 payment.What is particularly concerning is that the amount was deducted from my bank account today without any prior notification or clear reminder that a paid subscription was about to begin. I also have not used any Adobe program or service during this period.I therefore consider this charge to be unfair and unauthorized from my perspective. I did not intentionally purchase a $99 subscription, nor did I knowingly agree to have this amount deducted from my bank account.I respectfully request that Adobe:Cancel the subscription immediately, if o

A long time customer of Adobe (photoshop 7). My subscription is only for Photoshop, until suddenly I had do download that app and pick a “new plan” which is twice what I have ever paid?  Anybody know what is going on besides the usual corporate greed? 

i tried to cancel too before the free trial expires but it wont show my plan TILL THE DAY AFTER where they are already trying to charge me! i find this dubious!

Dear Adobe Support Team,I am writing to request clarification regarding recent charges on my account. I have noticed that I am being charged twice, despite not having any active subscription with Adobe.Please review my account and advise why these duplicate charges are occurring. I would appreciate your prompt assistance in resolving this issue.Thank you for your support.Kind regards,Capt.Shady Siam

i want to stop my creative cloud plan early cancelation , and change to the new pay cut plan . 

HI , i want to have the pay cut but accidently canceled my creative cloud plan , can you help to Ask for a stop my cancelation , and Ask for a waive my charge . can you please help , cause there is no proper way for me to contact . 

I cannot say “Firefly doesn't work at all” because I have not tried to use everything. I would like a full refund, thank you.

I have forgotten which email address I used for my account. A payment was charged to my credit card yesterday, but I cannot cancel the account because I forgot the email address I used to create it. I would like your customer service email address so I can contact you to cancel my subscription.I don't know how to contact customer service to cancel my subscription. I don't know which email address I used to create my account. Payments are automatically charged from my bank account, but I cannot cancel the subscription because I don't know which email address the payments are linked to.

During registration I put wrong account name/email address. I’ve typed which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one  [Personal information removed by Adobe moderator from the post and title: please don’t share email/personal information on the public platform]