Account, Payment, & Plan

I haven't agreed to extend my acrobat subscription but they keep charging after one year. so I reach out to customer service to get that sorted but I had chat with them 3 times and when chat reaches to my cancellation request, they leave the chat and don't response. What kind of customer service is that?? so until so far, I keep charging for the service I barely use and if I want to cancel, I need to pay for $156 for cancellation fee!! I never experience this kind of thing on Amazon or Google or any other company!! so I googled and this is known problem from this company. check out this link from reddit: https://www.reddit.com/r/Adobe/comments/1htzv0q/charged_for_annual_subscription_without_consent/ 

Please help.  I signed up for a free trial and I want to cancel as I am being charged $19.99 Can someone help?

현재 플랜 취소한 상태이고요어도비 결제 수단 업데이트 하고 싶은데 플랜이 있어야지 결제 수단 업데이트 가능하더라구요어딜 찾아봐도 결제수단 업데이트 할 수 있는 곳을 찾지 못하였고유일한 방법은 어도비 상담원을 연결하는 방법인데플랜이 없다고 상담원 연결 안 해주겠다는 챗봇의 반복적인 말에 뭘 어떻게 해야 하는건지 답답합니다.결제 하려고 연결해둔 카드 연결 해지하고 카드정보 지우고 싶은데 어떻게 해야 되는지 방법을 알려주세요상담원 연결이 안되니 커뮤니티 도움을 받을 수 밖에 없군요

I purchased the app on June 4, 2025, but the subscription plan still hasn’t been activated. Tapping the payment button does nothing, and even when I try to restore the subscription, there is no response—just an infinite loading screen. I contacted Adobe support, but their responses were completely unhelpful. Google sent an automated reply stating that because the purchase was made via a recurring subscription, a refund is not possible. I also sent an email to the app developer, but it’s been several days without any response. When exactly will my subscription be activated? It’s been 7 days, and the app still says the subscription has expired. This situation is extremely frustrating. There’s no proper support channel, and Adobe and Google keep passing the responsibility back and forth. This experience has made me realize just how poor Adobe’s customer service really is. I need a clear and immediate resolution to this issue.

I can't cancel my subscription because I can't log into my account! I insist that you cancel my subscription immediately and refund my money! I haven't opened an Adobe app once because I can't log into my account! When I try to log in, I wait for the email verification code, but it never comes. Is this a scam? I need help! If you don't cancel my subscription immediately, I will contact my lawyer about this scam. I paid for two months and cannot even use the program. I had to create a new account just to write to you because you don't even have normal customer service.     CatMeowSounds App

Hello, my 1 TB Lightroom subscription has been canceled. I've been waiting for a refund for a week. In the chat, every employee tells me something different: that the refund has already been processed, or another says it hasn't been processed yet because there was an error. There's no refund visible in my account. Can anyone tell me what I should do?

When signing in to the Illustrator app on my IPad Pro, the account I try to sign in with does not have an active subscription, although I have an active subscription on my apple account. I get the message that there is an active subscription on this device but I don't have any way to access it. I tried cancelling my license and downloading it again through my account but I am stuck in a loop and it does not let me continue. Does anyone have any experience with this issue? Thanks! 

Hi,I have a full plan with access to all apps. Everything was fine until today. At this point I can't open any apps. It says "subscription expired". When I want to buy a subscription it shows that I already have a purchased subscription.

Dear Adobe, have you ever considered how freelance creative professionals can continue to support your software after they retire? Without an income from creative work the license model sucks! I have written ablog post about it here: https://www.sterling-adventures.co.uk/2025/06/11/adobes-creative-cloud-licensing-model-sucks/ So my idea is qimple, offer a not-for-profit (i.e. free) license to creative retirees who have n-years of continuous CC licensing (i.e. loyalty) demonstrated in their Adobe account.

Hi I've noticed withdrawals from bank account as I'm under financial hard ship so I started reviewing my bank statements and saw withdrawals from adobe from multiple entities on same day over 3 years live had no clue and have never used app or no what it is ... I've tried support chat and need help please 

Hello Adobe Community,I was surprised to see that the amount charged for my Creative Cloud subscription has increased from SAR 74.93 to SAR 131 without any changes on my end.I’m located in Saudi Arabia and have been on the same plan for a while. I didn’t receive any prior notice about this price change, and I’d like to understand why it happened.Is anyone else from Saudi Arabia experiencing the same issue?Would appreciate any help or clarification.Thank you! 

Hello there! When i try to open any program on my plan there is a pop-up that says:  "Are you connected to the internet? - We can't verify your subscription."There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below.  Is there any solution for this problem?

ich möchte mein abo kündigen  

주문번호 AD03429706010CKR 취소했는데 환불해주세요

Given that the perpetual license of substance painter that I paid for is made unusable compared to even student license downloads, I decided to switch back to the student license download (even though I own the perpetual license)I went through the education page of substance and filled out my adobe-id email and it said successful request. But never received any email with the code and further instructions to verify my eligibility.The email is verified, I do receive other adobe emails, yes I checked all the spam and promotional folders incl. the troubleshooting tips from adobe for not receiving expected emails. I tried then making the request again, but since then I am receiving a "unique-id already exists" which i dont understand as this is not a sign up. Then I tried filling out my secondary email adress instead which goes through a different domain and same story, it gave the succesful request message but no email request.

Hey there, Last month, Adobe Systems suddenly started charging me a monthly fee of 141,94€.I had not subscribed to any Adobe products recently, so I reached out to Adobe's customer service to find out what subscription these charges might be for.Turns out there are no Adobe subscriptions associated with with my credit card or email at all. They also suggested that the claim might be fraudulent in nature and that I should terminate my credit card and reach out to my bank about it. [I have saved the transcript of the conversation with customer service, if that helps! ]I did that, but according to my bank they could not confirm any fraudulent activity and I should get in touch with the merchant again. Hence I am now making this post. Maybe someone has seen this before?Has someone else experienced something similar recently? There are a few bits and pieces here that are strange. For one, 141,94€ is apparently the annual price for a subscription of Adobe Cloud. However, the claim is se

I created my Adobe account using Sign in with Apple. I have since deleted that apple ID and no longer have access to the email or login. I am still being charged and need to cancel my plan and stop the charges. I contacted Apple and they said Adobe were the only ones who could cancel it. When i try to cancel my adobe account it asks me to verify my identity by loging in with the apple ID credentials that I no longer have access to

My bank was charged $65 I'm not sure what for? I have monthly subscription for 9.99$ / month why am I paying $65?? Please help. Thank you

I used to be a big user of photoshop but hadn't used it in a few years. I recently wanted to do some photoshopping again and figured I'd try out the free trial with AI. I liked it and wanted to mess around a little more so figured I'd pay for an additional month and let my free trial roll over into a new month. It was not clear AT ALL that there would be an additional $126 after that next month to cancel the photoshop subscription. I paid it because I don't have the time to read the predatory fine print and see if just keeping photoshop would results in ANOTHER cancellation fee. I was a believer in paying for the product to support the company, but I will never again pay adobe for any of their softwares. A crooked greedy company. The free online photoshop look-alikes are where I will go from now on. I hope illegal downloads and competitors ruin you. 

I have a problem with my Adobe account. About 8-10 years ago I changed the old email in my account, and from that moment it doesn't appear in my panel, and it should not be in the Adobe system, and despite this, from time to time I receive notifications about my Adobe account on this old email, e.g. recently I received an email with an Adobe Stock update.  Year ago when I wanted to upload my copyrights to illustrations to Adobe Stock and confirm them electronically via email to it was sent to this old email instead of the new one. Then I contacted Adobe, but they had no idea what was going on and what to do about it. I'm cleaning up and want to delete this email that I don't need, but I can't because it's strangely constantly connected to my account. Can anyone help?

Hello. I'm being charged $19.99/month and when I sign into my Adobe account I have no subscriptions. I need  these reoccurring payments to stop. 

무료 체험 7일 후 하루가 지나 구독 결제가 되었는데 환불을 원합니다.

I signed up with you for the trial version, and you required my credit card information, so I gave you that information. Then I didn't like this program and I didn't use your program's services, but I still haven't found a way to opt out.

HI!Last week i stoped the abonoment and change the plan to no plan. And i see that you are still wanting payment. I dont need the abonoment and i have stoped it. Please remove the payment and the abonoment

I had an old Photo Plan with 20GB storage.There was no option to directly upgrade to the 1TB version.I decided to cancel the old plan (running out in November, since it was a yearly subscription) and purchase the 1TB version. Now Adobe does not let me purchase the new version (since I "already have" the Photo Plan (20GB)).The purchase option is not valid. What do I need to do to receive 1TB of cloud storage immediately and to ensure that my data is kept and is not deleted?