Account, Payment, & Plan

I am writing to kindly request your assistance regarding the payment for my annual subscription to Adobe Creative Cloud, amounting to USD 659.88. Due to international transaction restrictions set by my bank, I am currently unable to complete a single transaction above USD 300 for this purpose. As a solution, I would like to know if it is possible to split the total payment into two separate transactions, so I can successfully process the payment from my BRAC Bank debit card. Please let me know if this request can be accommodated or if there are any alternative payment arrangements available to proceed with the subscription. Thank you very much for your time and support.

Hi, I'm 3 months in to my yearly subscription which is a monthly billing - I want to pay for the rest of the year in one go, how do I go about this?

Hello! My organization had a full Adobe Creative Cloud plan but I was told about the discounted version offered on TechSoup. I signed up for that and cancelled our other plan but now it's saying that I don't have any plans or apps at all? I don't know what I did wrong or how to fix this. 

After the free experience, I couldn't cancel the subscription, so I paid, and when I tried to cancel it again, I charged a penalty. I didn't even use it, so please refund it.

Hello, I subscribe the lightroom through google play, but when I use the lightroom app, it shows I don't have the permission. And when I click `Restore Purchase` button,  it still no permisson. Then I check the order page, there is nothing. Here is my google play page and adobe order page. 

Delete my account 

whenever i try to add my phone number it saysAn error occurred while performing this action. Please try again later.in phone it says = sorry, our phone registration is temporary unavailable.i want to setup two step verification, but i failled 

تصلني اشعارات مزعجة من ادوبي بسحب مبلغ مالي من حسابي الرجاء معالجة المشكلة على الفور

Good morning, I canceled my Photoshop subscription. I would like to cancel this cancellation, which was made due to my mistake. Please confirm my request at: <email removed-kglad> Thanking you in advance, please accept my sincere greetings. Georges Loriot

Hi, I'm a student who's using Adobe Creative Cloud since Febuary 24, 2025 for my university education. I have recently noticed that Adobe has taken quite a lot space on my MacBook so I have deleted some of the Caches through ~/library > Caches > Adobe and then checked if Adobe apps work fine (I followed the instructions from a YouTuber and Adobe worked fine on his).Unlike my expectation, when I open Photoshop, Illustator, or any other Adobe CC apps, a pop-up began to show up saying, "Your Photoshop license has expired, but you can still use this application for 6 more days." In a panic, I tried to solve the problem by signing out and logging back in, uninstalling apps and Adobe CC and reinstalling them, and restarting my computer while troubleshooting, which none of them were working. I am using my Adobe CC from two different computers; one is MacBook Air and the other is Windows. I have checked my account from Windows by signing out of my Adobe CC and logging back in and op

안녕하세요.비즈니스 계정으로 결제를 하고, 사용을 하려고했는데개인프로필에 대한 이해가 덜되었을때 개인프로필로 이용을 하면서이중/중복결제가 되었습니다.결제후 사용한적은 없습니다 (프로그램 다운이 안되었음)중복 결제건 취소 부탁드립니다.빠르게 부탁드립니다  

I canceled my free trial within 7 days and was still charged for a subscription. How do I get a refund and have my credit card information deleted since I now don't trust Adobe? 

Hola fressia, como estas? sabes que estoy pasando el mismo problema. Me cobraron un servicio que ya no  utilizo, queria saber si te hicieron el reembolso total del prodcuto o como fue al final que se soluciono?

Hi there,Creative Cloud Pro will cost $69.99/month excluding. tax - resp. 65,54 €/month incl. 19% tax in Germany. Ok.BUT:Creative Cloud Standard will cost $54.99/month excl. tax - this is 46,81€.The price 61,95€/month incl. 19% tax seems to be wrong - please comment/ make correction at https://account.adobe.com/plans thanks! 

 Please cancle this payment We haven't used any of these in the last couple of monthsI tried to cancle it but I couldn't find any of functions to do so I just left messages to canclePlease check we haven't used any of these and refund this payment I leave the message to cancle here again since i can't find any other way to do 

 i cancelled my subscription yesterday however debite money today., I want to back my money

I check my Adobe account every few days.   I noticed this morning that my subscription is increasing from $9.99 a month (the old photography plan) to $14.99 a month.  I thought about it and paid for the entire year all at once to sace 33% on the const of annual subscription.   Knocks it down to about $12.00 a month, but I still get al lthe other stuff (in particular Adobe express Premium features) too.   For me it's a good deal, just disappointed I didn't even get an email about the increase.

Are you guys completely serious!? I didnt even use it once!! I would please like to somehow talk to a customer service representative? or need someones advice somewhere because I cannot, in my right mind, rationalizer this unjustified fee. 

Hello, I’m reaching out regarding an Adobe subscription that began with a 7-day free trial on 3/12/2024. I believed I had cancelled the trial that same day, but I recently discovered that I’ve been charged $19.99 monthly since then, totaling $339.83. As soon as I noticed the charges, I immediately cancelled the subscription today (7/26/2025). I have not used the service at all since the initial free trial, and the continued billing was entirely unintentional. I sincerely apologize for the delay in noticing, and I would be extremely grateful if you could consider a full refund for these unused charges. Thank you very much for your time and understanding!Samir

Gostaria de saber o motivo do meu periodo de teste de 1 ANO ter sido cancelado antes! Segue os prints da pagina de vocês falando o tempo restante do meu periodo de teste. Fiz a assinatura anual! 

Hola! desde hace un mes aproximadamente que en mi cuenta de banco tengo Q.203.68 retenidos por parte de Adobe, ya llamé al banco para hacer la liberación, pero me comentan que es directamente Adobe quien debe liberar ese saldo. Traté de contactarme directamente con ellos, pero el Asistente Virtual no me deja hablar con un agente, siempre dice que no están disponibles, alguien sabe el contacto directo para poder gestionar la liberacion del dinero? Fue retenido debido a que se intentó cobrar cuando no tenía dinero en la cuenta y cuando la recargué directamente se fue a retencion. Desde el banco me comentaron que se hicieron dos cobros de Q101 aproximadamente 

Devo dare disdetta!

Hi, I purchased Acrobat Pro and paid via PayPal, but I didn’t receive any confirmation or activation email from Adobe. I only have the PayPal order ID. Can you help locate this purchase and link it to my Adobe ID so I can activate the software

Hi there, I subscribed to the 30 day free trial, but somehow I got charged for a month instead. I canceled in less than 30 minute after it, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Thank you so much! 

HiCan anyone help please?  I'm retiring at the end of August and am trying to cancel the monthly subscription to Adobe Photoshop.  The problem is I have a brain injury and can't remember the log in.Can anyone help please? Many thanksSian