Account, Payment, & Plan

Dear CommunityI am getting really frustrated. I did contact Adobe customer support multiple times, they tried to move me arround in circles and close my tickets before I got the chance to answer. Like two years ago I did buy the last available Adobe CS6 Master Suite from a reseller, therefore bought a used license key. This is legal according EU court case and did work great in the beginning. After a years I did get problems with the Adobe genuine service saying my product is illegal. As I bought it legally I did just stop that annoying service. Now I changed my PC and wanted to install it again on the new machine, where my license key for activation was blocked due to piracy. I contacted Adobe an provided my invoice and a proof that the seller is a registered legitimated company.Adobe said there were multiple activation attempts and that I should contact my seller. But my seller is answering that Adobe is systematically blocking old licenses to force people buying the new su

I am stressing because I want to cancel my free trial but it says "youll be able to manage this plan shortly" and the chat is completely useless as the agents seem to be lazy and just give up with your situation straight away

My bank account has been charged with an Adobe subscription for at least three months after I cancelled my plan, and I don't know how to contact support directly. As I don't have an active subscription, I don't get access to any direct means of communication, including access to an agent in the chatbot.Your help is necessary and appreciated.Best regards

Ich habe eine Email zum Preisupdate für das Creative Cloud Foto-Abo erhalten und würde jetzt gerne auf die jährliche Bezahlung wechseln. Leider fehlt der Button "Abo wechseln" (siehe Screenshot), so wie in der verlinkten Doku https://helpx.adobe.com/de/manage-account/using/change-plan.html?promoid=695P7NJY&mv=other Könnte das Bitte jemand vom Adobe Support beheben? 

There is no way to change this yourself in user account so you have to talk to a support agent. He wouldn't change the billing unless I bought "AI assistant for acrobat". Some years ago I was tricked into buying an Adobe stock plan, so I will not be fooled again. So here I am, still on monthly billing plan. Who do I need to talk to to get support? We have been using CC for years and years in my company, but we need to seriously consider alternatives.

The Adobe unsubscribe is brokennnnnnn and has been for yearsssssss. 

hello. I have a question. I previously downloaded Adobe Illustrator. and immediately made a mistake. but I received an email saying that I can't withdraw money for a subscription. why should I be charged if I deleted my subscription during the three-day free use? how do I make sure that I am not bothered with bills? Thank you in advance

Adquirí la prueba gratuita de 7 días de Ilustrator y al 8vo día me cobro el cargo mensual y lo cancelé el mismo día, pero no me han reembolsado el dinero. Alguien sabe qué pasos debo seguir para solicitar el reembolso? Intente consultando al asistente virtual pero es pésimo y no hay números de contacto.

I have upgraded my debit CARD for Illustrator! And I've cancelled my subscription to Adobe Acrobat Pro  because I want to store the private drawings I make on my private hard drive. I am retired and have no income or professional activities. What I do in Illustrator is completely private. And I  paid many thousands of SEK for the program 24-25 years ago. Stop harassing me!!! Otherwise I will have to go to the press or the police.K.R.Bente 

Inicié el periodo de prueba de creative cloud y a los 3 días lo cancelé. ¿Cual es mi sorpresa que a la semana me cobras 36€ al mes por otro servicio (Adobe Stock), que nunca quisé y que según me dicen iba dentro del creative cloud para contratarlo, pero no para cancelarlo..Prácticas que obviamenrte están dirigidas a engañar a la gente, no sé hasta que punto puede ser "legal" pero es claro que su intención es engañar a la gente y cobrarles lo que puedan.Otra cuestión son las hojas de reclamaciones, les solicité (teléfonicamente ) que me indicaran como podría hacerlo, y me dijeron que en www.adobe.com, les dije que no veía donde hacerlo y que quería poner una hojas de reclamaciones oficial, de las que hay que entregar a consumo. Me dijo que erá ahí, y que se iba a informar y me enviaba un email para explicarmelo. Ni que decir tiene que sigo esperando.Tengo grabado la conversación teléfonica completa por si tengo que ponerla aquí. Y además me gustaría decir que no tienen derecho a qu

I have been billed monthly for over 6 months yet never had an account or plan. I made this account today as my first account and it says I have no plans. I am being charged for no plans. The contact support does not listen or help. I am doing this from my laptop PC.

Estou com problemas com a assinatura, nem o aplicativo do cloud e nem no browser está conseguindo checar o status da minha assinatura. Já olhei firewall, já tentei reinstalar e nada.

I have the Photoshop and Lightroom plan where I was paying 9.99 a month and in order to lock that plan in and avoid the price increase I had to go to the Annual prepaid plan and now it seems I got bumped down to the adobe express free plan as opposed to the premium I had before I made the change. Is this correct?

How do I cancel my monthly subscription when I have no idea what email address I used. I have been paying monthly for two years. Adobe's behaviour is pretty disgusting, I have never seen a company as disingenuous as this. Give me a contact number and do not tell me to type "agent" in the chat, you need an active subscription to speak to an agent. This is a really simple request that has been made impossible to squeeze as much money as possible out of customers.

Hello, a while ago I submitted a testing invitation for Sampler 5.0 in a report, and the result was that I was selected. My email also received the testing invitation link, and I have successfully downloaded and installed Sampler 5.0. However, when I open the software, Adobe's substance subscription plan always pops up. If I don't pay, I will still be unable to use the beta version. If I close the subscription window, the software will also close. I logged in to the same account on Creative Cloud. How can I solve this problem now?  

Hi there, I accidently use my university email account for free trial where I leave my payment details. Now my university account has expired and I can't log into my university email. I can't cancel it after the free trial as there is no plan in my account and I can't even find my payment details and cancel it so it's keeping deducting my money. Also I can't contact any support from Abode as it keeps asking me to contact my administrator for help (which I don't have). Can you please help me to cancel my plan under this account? as I don't have access to my university email now. It would be much apprepriated if you can also refund the membership fee. Thanks

My student life has not ended and although I have sent documents for this, the system does not approve it.I wrote to SheerID and they told me to contact Adobe about the issue. I would be happy if someone could help me with this issue.

Hello Community,I just upgraded from my monthly Foto subscription to the yearly prepaid option. I was surprised that the monthly subscription was terminated and the yearly prepaid plan appeard as a new subscription with instant billing on my credit card. The subscription now runs until December 2025.In my monthly Foto subscription I still had active redeem codes that were already payed until 2027. With the termination of my monthly subscription they seem to be gone now.Have I completely lost them? I thought they are linked to my Adobe account? Does anyone have an idea how I can use them again?Thank you, Christian

I got this Message suddenly everwhere e.g. underhttps://account.adobe.com/planshttps://account.adobe.com/activated-devices....My account is active and payed and i tried different browsers.What can i do?!

Dear Sirs, We had an unknown charge of 179,88 EUR with description ADOBE ADOBE 044-207-3650 and we did not subscribe any product. Can you please help ASAP? Regards, Luis

Bonjour, J'avais souscris de 2022 à mars 2024 une formule Lightroom. J'ai résilié cet abonnement en mars 2024 or depuis je constate que tout les mois depuis je suis toujours prélevé de cet abonnement sans qu'aucune facture n'apparaissent dans mon espace personnel...De plus en remontant dans mon historique bancaire je me rends compte que même à l'époque où je bénéficiais bel et bien de mon abonnement j'étais prélevé plusieurs fois par mois : jusqu'à trois fois pour le mois de mars 2024. Ma banque me dit de me tourner vers Adobe, mais je ne trouve pas d'adresse mail lié à ce genre de réclamations... Quelqu'un pourrait-il m'éclairer ? Merci pour votre temps Pierre

Hi, I've got a few issues i wanted to ask about.  1- my plan was initially £16.24 when i first started it it then went to £24.96 in the second year and has just jumped to £56.98 i wasn't notified about these changes, I'm just wandering if anyone knows why these might have changed?  2- i want to change to plan i can access with my uni (it will use the same email for the account as i currently use my school email address) i can only sign up to the plan through my universities website, so i was wondering if anyone knows how to switch to that plan.  3- similarly i tried a while ago to cancel my subscription i thought i had and it just charged me for the upcoming month, but my subscription continued, so i was going to wait till the end of the billing year, i didn't  expect it to roll onto the next year, so now the cancellation has going back to the start of the year and it's extortionate to cancel the plan which i can't affronted, and the price if my

안녕하세요. 어도비 체엄하려 신청하였으나 사용도 못하고 급히 해외출장 와서 , 구독취소가 안됬음을 최근 수개월후에 알게 됬습니다. 취소선처 부탁드립니다. 카드사에서도 사정 신청은 한것으로 알고 있습니다. 

I would like to know why adobe is charging me twice for the same amount? It happened last month and now this month again. I am trying to find a legit customer contact so I can get this resolved. Any help will suffice! 

Hello Adobe community. I am from Germany, but I will be moving to Bosnia & Herzegovina in 1 month. I heard Adobe isn't supported in B&H for purchase, so my question is if I buy subscription to Creative Cloud here in Germany, can I keep using my products when I move to B&H?