Account, Payment, & Plan

HOW DO I REQUEST A REFUND?

hey i want to cancel the free trial it ended and now when im trying to cancel it it tells me to update payment and i cant. how do i fix it?

I originally signed up for the free trial of Adobe thinking I would use it for school projects. However, I only used the service once to draft a document. When I went to cancel it, I was offered an extended trial, and I accepted, thinking I might use it in the future as my school term progressed. Unfortunately, I ended up not needing the service and completely forgot about the trial extension.Recently, I was charged $20, which I understand is my responsibility for not canceling in time. However, when I tried to cancel the subscription to avoid further charges, I was notified of an $80 early termination fee. Given that I haven't used the service during the extended trial and was unaware of this cancellation fee, I kindly ask if you can waive the fee. I don’t want to continue paying for a service I’m not using, and I wouldn't have signed up had I known this was part of the terms.I appreciate your understanding and assistance in resolving this matter. Thank you for your time and support.

Hola. Cancelé la suscripción a tiempo y me llegó un mail confirmando que se me iba a reembolsar el cobro y aun no he recibido tal devolución. Cuánto se demoran?saludos

I have two google accounts on my computer, both have adobe accounts associated with them for various reasons. I am trying to login to account B but every time I log out of account A and try to login to account B I see, you've already signed in with google, I click on the google tab and it signs me into account A. The alternatives I get on my screen are, reset password or find account, neither of which help. Does anybody know how to fix this? Is it an adobe login issue? I wish it would allow me to see which google account I would like to login with.

Hey,I am confused about the subscription plans for Premiere Pro. I signed up for the seven-day free test period and am interested in buying an active subscription for the program.My account settings say that starting with the 26th of August, I will be billed 23,79€ per month. From the looks of it is an annual subscription meaning that I will be stuck paying 23,79€ for the next 12 months without being able to cancel my subscription (at least in my understanding). Is there no monthly subscription allowing me to cancel anytime I want to?Sorry if I am missing the obvious, but the more I looked through the different settings and options, the more confused I got because sometimes the annual part is mentioned and sometimes not.

Hello,I canceled my subscription, but I am still being charged for Adobe services. I need support to be refunded the amount related to the charge. I have not been able to receive support from the Adobe team in my country (Brazil). I have already notified my bank about the undue charge and was informed that Adobe is insisting on the undue charge - even after confirmation of the cancellation, made via email.I will give you a period of 2 business days to receive my refund, or I will file a formal complaint with the consumer council in my city, which may result in charges and fines for Adobe.  In Portuguese: Prezados,efetuei o cancelamento da minha assinatura, mas sigo sendo cobrado pelos serviços da Adobe. Preciso de suporte para ser restituído no valor referente à cobrança. Não tenho conseguido atendimento por parte da equipe da Adobe em meu país (Brasil). Já notifiquei meu banco sobre a cobrança indevida e fui informado que a Adobe está insistindo na c

I got a Adobe CC subsciption. I would like to delete Credit Card information currently not in use. In my profile I can only add/edit, not delete. According to this information you can get help with Creative Cloud for individuals using phone or chat:https://helpx.adobe.com/se/contact/what-contact-options.html I now spent 25 minutes trying to find how to contact Adobe. I can´t find is. Please help.

Hello, I was logging into Adobe.com to update my payment details and noticed that whilst the Adobe.com accounts page directs you to the Adobe Store to manage payments, I was getting constant errors no matter what I did: After speaking to two chat agents, I'm learning that Adobe previously outsourced my subscription to Digital River, since "Adobe Store were not available for some of the countries then digital river use to work for them to make the purchase as it is authorized by Adobe". Now since there's some relationship issue or payments issue or some issue between Adobe and Digital River, I can't update my payment details. The chat rep then very kindly and smoothly offers to cancel my current subscription and re-subscribe me on the Adobe.com direct subscription because it will resolve my payments issues as no extra charge. My frustration here is:Why wasn't this communicated to me as a customer? Why did I have to wait till there was some issue with payments to find

How do I want to view the plan I bought because there is a problem with the Adobe account like this?Please help me. I want to cancel my plan

I would like to cancel my plan but I can't access my email anymore since it was an educational email and my access to the email already expired because I already graduated from the university. I am continuosly being charged because I can't cancel my plan

 I am contacting to request a solution regarding a purchase made with my associated email. An invoice was generated on the day of the purchase, but due to the product's cost, I decided to cancel it within the 14-day period, which, according to your policy, should guarantee a full refund.However, to this day, I have not received the corresponding refund. Additionally, when I reached out to the support chat on your website, I was informed that there is no refund request registered in your system. 

 Hi,I recently changed my machine’s hard disk and would like to reinstall Adobe Acrobat DC Pro using my previously purchased license. However, I need the download link for the 2012 version. Could you please assist me with the setup configuration for Adobe Acrobat DC Pro 2012? Thank you in advance for your help.

Hello everyone! Please tell me. I received this letter even though I did not create any new Adobe ID. Could this be a scam and can I ignore this email? 

I signed up for the Photography Plan, £9.98 per month (UK). I downloaded lightroom classic a couple of months ago and logged in today to download PS. My account says that I don't have any paid plans or any registered devices? I can confirm that I have Lightroom Classic on this laptop and that my payments are leaving my account. 

Случайно создала два аккаунта .Удалите пожалуйста акаунт bloosky89@yandex.ru

I that you change the payment date 16 every week to 21I want to change this next payment and all payments from 21 November 2024 I don't want anything else like that now no 16 yes 21date 21Now I'm still learning. Could you describe the issue differently or tell me your goal? Swedish good night my email [removed]

how buy photoshop from indian debit cards

Hallo everyone,I have one-year prepaid individual creative cloud membership, and it will auto renew soon. But, i want to cancel my subscription.I tried to go to 'plan page' and find no 'cancel button', I click the 'manage' plan and still couldn't find the 'cancel button'.How do i cancel my subscription????[moderator: removed screenshot of annual subscription membership]

Ich möchte das Konto löschen

I currently have the all Apps plan paid monthly an an annual plan. I only require Photoshop, Indesign and Acrobat - is there a more cost effective way than to spend £56.98 per month on three apps? Thanks,Joe

When logging in to Adobe online or any adobe apps, Adobe Account Access no longer pops up with a notification.You have to manually find the app and open it for it to work.  It used to have a push notification that you could click on.  It would also work on Apple Watch.Hasn't worked for months now and I figured an update would eventually fix it but it hasn't.

I am so frustrated! I somehow sign up unknowingly to a subscription with auto pay that is so difficult to cancel ! on top of it adobe is going to charge me early cancellation fee $79 after already collecting 3 months of 19.99 for something I wasn't aware of ? I used acrobat something to send a signed doc  is all I needed and I got roped into all this... call me stupid and that maybe? I didn't know that I was doing it? I think it really sucks as a practice - I am disabled and just was trying to send one document and I didn't know how? It sucks that this is the culture that takes advantage of people who don't understand. So unethical! I am sure they will take funds from me  it's stealing no matter if it's legal  I am just another victim of greed bs i use to think adobe was a great company. Now they can just have AI do their dirty work!    [Edited by moderator: I understand you're frustrated, and we're here to help, but please refrain from using bad word

Hello, I wanted to use free trial and then I just forgot to cancel it. I have not used single time just wanted to test Generative Fill. Then my payment done and I started using that. My plan is annual and I can't afford that. How can I cancel this subscription without any penalties? 🙂 Thanks 

PRICES // Hi can you help me I had Adobe Ph + Lr for about 10E per month, now I cannot log in to my Adebo programme and I just see that I need to buy new membership for about 36 E, how is it possible? prices has changed now or what? thank you Jan