Account, Payment, & Plan

i was charged unfairly for almost a year without any way of cancelling a plan since there isnt one on my account i tried using their cstomer support portal for me to get no where please help this is over $300 i have lost because of this nonsense thanks 

I signed up to an Adobe stock subscription on Oct 28 2023.  I don't want it to auto-renew, but there is no option - which is grubby corprate cynical at best. I have waited until now (01/10/24) to cancel, so I have paid the full year, and tried to cancel. It is telling me it will charge me 11.99 to cancel now! WHY? I have been subscribed for the whole year. I simply don't want it to renew. I am cancelling having paid the whole year.  This is a pretty nasty corporate practice that shows greed and little respect for consumers.   

Hello, I want to ask a question. I have a problem with payment. I want to enter payment card information and it says that Visa and Mastercard are not supported in my area. Why? how else should I pay? Thank you.

Hello, I canceled my October 2024 subscription and I would like to request a refund as I will not be using it. Best regards...

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Good day, For some strange reason, when I log-in to my Adobe Account, it shows my e-mail address written in all uppercase letters. This issue has been going on for years and still no one seems to be able to resolve it. I even deleted my Adobe Account a while ago and re-registered, but unfortunetally still showing my e-mail address in all uppercase letters. What I find strange is, when I change my e-mailaddress to something else, it updates correctly, but as soon as I change it back to my primary e-mail address, it's all uppercase letters. Could someone please look into this matter and see if they can explain why this is happening and if we can resolve it? Thanks, Plisson  

I want to cancel my subscription i get "Contact support to make changes to plan", I am in no position to call the customer service. I cant find the Live chat link. What are my options. I cant believe that you cant even provide a service to cancel your subscription online. In the meanwhile i got charged for another month.

Hace días intento cancelar mi suscripción y me envía siempre a las mismas páginas, es como un búcle infinito, siempre las mismas páginas y el botón cancelar no existe, esto me parece mas bien un engaño, un fraude corporativo, alguien ha podido cancelar su suscripción??alguien puede ayudarme ha salirme de esto?además que no tengo dinero para pagargracias saludos

Salve a tutti, il mese scorso ho installato la versione per studenti di Adobe per l'ottenimento dei software photoshop, indesign, illustrator. Ho pagato il prezzo scontato per gli studenti, avendo io la mia mail universitaria. Ieri, giorno della prima fatturazione, mi sono stati scalati 19,83 € due volte anziché una sola, per un totale di 40 € circa. Posso sapere a chi rivolgermi per risolvere questa situazione e magari non ripagare più la doppia cifra? gli operatori sono disponibili solamente in giorni lavorativi. A presto  

I moved from a state that had sales tax to a state that does not have a sales tax. I've tried several chats with support to get the sales tax removed from my account. They keep thinking I'm a non-profit or something and want a tax exempt certificate when I just want Adobe to update my Ship-To information in their billing system. I get an annual bill for Photography and a monthly bill for Adobe Pro that I need corrected. Any suggestions on how to get this fixed?

Dear Adobe Billing Team, I hope this message finds you well. I am reaching out to seek urgent assistance regarding a persistent issue I’ve been facing with my Adobe subscription payment. Over the past few days, I have attempted more than 20 times to complete the transaction using different cards and bank accounts, but each time, the payment fails. I have carefully reviewed and ensured that all payment information was entered correctly, yet the issue continues to persist. I kindly request your assistance in resolving this matter as soon as possible. If there are any specific steps I should follow or additional information you require, please let me know. Thank you in advance for your help. Best regards,Arnav Aarav

Me acabo de dar cuenta que todo este tiempo me han estado cobrando en mi cuenta de dolares y una vez que me quede sin comenzaron a cobrar en mi cuenta normal de soles.Por qué desde un inicio no cobró en la cuenta principal?Intente buscar multiples veces si hay una manera de señalar la cuenta del pago pero no encontre nadaMe e desuscrito de mis palnes por el miedo que me sigan cobrando en dolares si es que deposito en un futuro En ningun momento autorice estos pagos, y estoy mas que segura que para las fechas de pago en mi cuenta original tenia el dinero psuficiente para hacer el pago mensual Estoy totalmente desanimada en otra vez comprar un plan de adobe si es que siempre va a funcionar de esta manera.

Hi, I have a licensing issue.  Someone in the organization added an adobe license via the firm credit card.  i cant figure out who, and I want to cancel that license or roll it into my firm license.  any ideas? Thanks

Fiz uma assinatura na Adobe Photoshop lightroom. Desconta todos os meses automaticamente do meu cartão de crédito R$7,99. Porém perdi acesso a minha conta e não consigo mais acessar o aplicativo é nem a minha conta Adobe pra cancelar. Preciso do número de contato da central do Adobe pra eles me ajudarem?

Hi! I had an account (not this one) while I was at university associated with my university email, and my university email account has since been deleted. I'm worried I'm still being charged for the plan, and I'm unable to login and check because the email account no longer exists. When I try to ask the chatbot about this, it fails to understand the issue and I don't know how I can speak to a real person. Any suggestions? Thanks so much for your time and help!

I had an account for almost a year that I didn't know I had and never used. Just canceled but I think I should get a refund for months it wasn't used. Please email me 

only subscribe annual 1 year, but still charge the 13 month😂😂😂😂😂😂donno why?How to get my money back 😂😂😂😂😂

Hi Adobe Community,I’ve been experiencing a serious issue with my Adobe Creative Cloud account, and I’m hoping someone can help or point me in the right direction. A while ago, I received an email stating:"Your admin at LEA Architecture PLLC has granted you access to Creative Cloud (all applications)."This was confusing because I’m not part of any such organization. I didn’t make any changes to my account, and I have no connection with "LEA Architecture PLLC." Concerned, I immediately changed my password for security reasons. However, shortly after this, I received another email titled “Confirmation of your cancellation,” which said:"Your cancellation has been processed. Your service will end on October 3, 2024 (PT). After this, your account will revert to a free plan with limited access to Creative Cloud services and 2GB of free storage." I did NOT request this cancellation. Additionally, my subscription was supposed to run until mid-November 2024. The cancellation occu

I didn't purposefully bought the yearly prepaid subscription! I don't know how but somehow my money got debited from bank account. So now, within 24 hours I realised it and cancelled the plan immediately. But the plan is still showing "active" after 2 hours and my Lightroom account showing "subscribed". Why is that? And will I get full refund?

merhaba , hesabımdan Eylul ayında 16.09.2024 tarihinde 127,20 TRY 3.76 USD ve 29.09.2024 tarihine de 367,20 TRY  10,76 USD para alınmış. İkinci alınan 367,20 TRY (19,76 USD) neden alınmıştır? Hello, 127.20 TRY 3.76 USD was deducted from my account in September on 16.09.2024 and 367.20 TRY 10.76 USD on 29.09.2024. Why was the second 367.20 TRY (19.76 USD) deducted? Kamil Sinan Arat

i saw a post frm June 2024 where Adobe responded saying they are aware of the issue and trying to resolve it.It is now October 2024  i put a new card in so i could delete Pay Pal Smart Connect because they want access to all my accounts at the same bank and won't let me enter my bank info and make payments on a one time basis - so i just put a real credit card in, However, even though that card is the active payment method, i don't want the payment to accidentally go to pay pal again becaues Smart connect says they have my bank account info but i have to call them to get the pamynet made - this is crazy

Hi,Why is there no delete button in the account.adobe.com/privacy page? The online help shows the delete button is down the page right after Connected Apps but it isn't showing for me. How do I delete my account? I don't have any plans/subscriptions. I contacted Support but the bot just kept pointing me to the privacy page that didn't have the delete button. It seems an active plan is required to contact a Support person. Kindly help me delete my account. Thanks.

Dear Adobe team, I purchased an annual subscription to Acrobat Pro from you, which is paid for by monthly fees. Is there any way to pay the remaining amount for the entire year and receive an invoice that I can use to repay this amount from the grant? Or is there any possibility how to contact suitable authorities, who can help me with this problem? Best regards. Tomáš OtavaPrague, Czech Republic

I pay my bill monthly on the 29th.  My credits still haven't renewed and it's now the 3rd October!Now knowing that my credits DO NOT roll over, this means I'm obviously missing out because I have no access to them yet!?Virtual Assistant is absolutely useless.  Can anyone shed any light on this please?

Good afternoon, I live in the Netherlands and have a question about my Lightroom Classic photography membership that I purchased last year by paying for the entire year, so not monthly subscription but total annual amount. Now the year is almost over and I receive a message that a payment method must be added for an extension to proceed smoothly. However, I do not have a credit card, I do have PayPal, but for security reasons I have not linked it to my bank number. I just want to renew the subscription for another year, but how do I do that? Can I receive a new invoice by email on the date that the subscription expires so that I can pay PayPal the 144 euros for the entire year? If that is not possible, I will have to buy Lightroom Classic again and install everything again, then I will lose all the presets and settings that I have now made in Lightroom. So will I automatically receive an invoice that I can pay via PayPal? Who can answer this for me? Thank you kindly in advance, Margot&