Account, Payment, & Plan

Going back to School new subscription from school. But my current subscription is still valid and paid until April 1, 2025.What happens to the money?Will it be postponed until my school subscription is done?? Thnx for the replys!

I have Adobe account from 29. 8. 1022 – so today id 14th day from the renewed subscription. I would like to change the subscription from the year plan payed monthly to the monthly plan. My question is, if the 50% fee for cancelation aplies to me at all and if so – is the 50% from the month or the year? I hope this is understandable, many thanks for help.

I downloaded Photoshop, entered my card details and had a 7 day free trial. Once it ended, at that tome I didint have enough money in my card so it didn't pay and I didnt use it for 2 weeks. Now I decided to use it again and I pressed in settings to try charging my card again. It took my money and when I try to open photoshop it still says I haven't payed. PLEASE HELP ME   [Mod: Moved to the Account, Payment & Plan forum]  

Dear Support, We have a Personal subscription for Creative Cloud All Apps, 100 GB. The registration was made with the email REMOVED I am attaching the invoice if needed. Yesterday, we purchased a Creative Cloud All Apps package, but a business version, within the same account. The new subscription appeared in the Admin Console (which, as you know, is only available for Business packages). The problem is that the license, which was prepaid for 1 year, has disappeared from the REMOVED account. Furthermore, I can no longer find our previous invoices in it. I tried removing the REMOVED email from the Admin Console by creating another administrator, but I received the following error message: "Your action cannot be completed, please try again shortly." We would like to use the product we paid for during the remaining period. Thank you,Oliver Urban   This is a public forum, not Adobe suppport... personal information removed... Moderator

Me dieron prueba gratis de adobe y antes de que se venciera lo cancele pero me estuvieron cobrando $2,011 y me los quitaron de mi cuenta alguien que me ayude con estas ratas:))

i am not able to manage my plan or cancel my plan  bcz of manage buttton in is invisible, how i can crach this problem.  and my free trail ends on 11th of this months.   How to crack this problem. You`ll be able to modify your plan shortly, please wait a moment and try again.

Hi, I just saw that I pay two time a month my subscribe (9th and 26th of the month). How can I contact someone to help me with this ? Thanks !

Hello, basically, that's the problem. I've paid my suscription but I can't use it? How come?

Hi, I purchased adobe creative cloud subscription for a year a week ago and till today I still can't use it because there is a communicat "You will be able to manage this plan soon" and "Your new plan payment has been received and will be available for management shortly". The money still they leave my bank account, and i need to know why it is taking so long? I need to to use those programs as soon as poosibble.

When i try to renew my expired subscription to Adobe Illustrator i get met with this notification on the purchase tab I can't close it without clicking on one of the options and it just leads to a browser tab with other purchase plans, i'm stuck 

Searched everywhere for an adobe support chat or email to no avail. Had to find a post by another user who also wanted a refund to find out that this message board is the only place where you can submit support tickets.Well I got a free trial to use adobe indesign, and then it expired of course and tried to take money from my account (there wasnt any at the time) and now there is, I came to try and cancel the subscription before it would take any money out. Adobe basically forced me into paying it before I could manage my plan, when I clicked on "manage plan" I got hit with:"Unable to manageYou must resolve an issue with your payment details before making any changes to your plan."The only option I had here was "retry payment" or to add another payment option. So anyways I was charged twice over for both Indesign and adobe creative cloud, both of which I wanted to cancel but instead was forced into paying for just for the mere chance of altering my plan and cancelling it, and even

Cuanto tiempo si me atraso en el pago se desactiva la cuenta

Got an email this morning from billing.  My card on file expires this month, and my plans expire/renew in February and March of next year.  That's in 6 months and 7 months.  Hey Adobe, do you think your customers might appreciate slightly different wording?   I'm very well aware that I'm getting a new card this month, and I need to update all my auto pays.    Langauage like "avoid a lapse in service" and "we will re-attempt to charge your pending payments..." had me worried there for a minute.  Adobe, you didn't "attempt" to charge me because my plan doesnt renew for HALF A YEAR.   A scheduled payment six months from now isn't excatly "pending".  I'm HALF A YEAR away from risking a "lapse in service", and this is not something I need to deal with "within the next 24 hours".  I don't need the scare tactics before I have my coffee.   Seriously.  *go ahead, comment that it does say "(If applicable)".  

Прошу вернуть мои средства так как я не пользуюсь вашим сервисом 

Guten Tag,Ich habe gerade versucht ein Creative Cloud oder auch den Photography Plan abzuschließen, allerdings bekomme ich jedes Mal die "Kauf nicht unterstützt" Meldung. Ich wäre sehr dankbar, wenn mir jemand weiterhelfen kann. Ich habe das andere ABO vor ein paar Monaten gekündigt, wollte es jetzt doch wieder nutzen.MfG Epso

j'ai été facturé alors que j'ai résilié mon abonnement comment puis je être remboursé ?? merci beaucoup pour votre aide cordialement.

Olá , tudo bem.Preciso de ajuda.Cancelei minha assinatura da Adobe acrobat pró logo após o vencimento do teste gratuito e a cobrança consequentemente . Logo após o cancelamento com sucesso no dia 28 de agosto de 2024 o suporte me garantiu o pagamento do estorno do cancelamento em até 7 dias.Até hoje dia 07 de Setembro ainda não recebi o meu pagamento do estorno em minha conta.Admiro muito o trabalho e a grandeza de vcs com a Adobe ,e venho pedir encarecidamente que  etornem meu pagamento que me é de direito , pois necessito dele pra outros fins de meus orçamentos mensais da casa .Peço que me ajudem por favor e desde já agradeço.Não estou conseguindo suporte pessoal da empresa.

My account was suspended. I paid the overdue instantly, money has been deducted from the card but my apps still lock.....I'm in Hong Kong. The live customer service not online now.But I HAVE TO use the apps now...Where can I get some help???Thanks....

  Just annoying to sit on chat and wait for them to get back to me, only to get disconnected before they say anything.

I have read every article and watched every Youtube video I can find about how to cancel a Premiere Pro free trial and still have been unsuccessful at every attempt to cancel it. The trial doesn't show anywhere in my account, plans or payment, etc. I try to contact Adobe but the chat won't let me in contact with a human being. Can someone help me cancel this before I am charged. I am on the last day of my trial and I've been trying for days.

Acabo de cancelar la suscripción de Adobe. Me indica unos gastos de cancelación de 79 euros, está claro que no habré leido las condiciones bien en su momento. No volveré jamás a contratar un producto suyo

Hello am afnan rahman from india , kerala , recently i changed my region of my iPhone to malayasia for my vacation days, i have purchased lightroom premium for ₹1699 rs during in india , when i return from malayasia i have lost my premium lightroom because of region was changed .after that I purchased 1month plan too but nothing changed i cant even try it .could you please do further assistance for my lightroom great experience, With sincerely will wait for the replay, THANKYOU

Hi, I've been trying to cancel my Adobe subscription for some time now, but I've been facing multiple issues that have made this process incredibly frustrating. Firstly, every time I try to cancel through the website, it lags or crashes, preventing me from completing the cancellation. I have contacted customer support, but my previous messages seem to be ignored or met with unhelpful responses. I’m a student with no income, and this subscription is too expensive for me to maintain. I cannot afford to continue paying, and I refuse to pay any early termination fees, especially considering the technical issues on Adobe's end. I urgently need help to cancel my subscription without being charged any fees. It feels like Adobe is intentionally making this difficult, and I’m extremely disappointed in the lack of support I've received so far. Has anyone else experienced similar issues, and how were they resolved? Any advice or assistance from Adobe would be greatly appreciat

PLEASE CANCEL MY ACCOUNT.  STOP STEALING MY MONEY FROM MY ACCOUNT. CANCEL CANCEL  

I have an active subscription for the above product, validity copied from my invoice is:  Service Term: 11-MAY-2024 to 10-MAY-2025. However, I have just changed my primary email address and now the subscription appears to have been lost..... Please help