Account, Payment, & Plan

no puedo cambiar la tarjeta de credito para actualizar el pago 

Tenía un plan de After Effects, pero después de realizar mi pago de (todas las cifras son aproximadas) 120000COP, Me cambié a un plan de Photoshop con un descuento de 50000COP. Después de comprarlo por 120000COP, Lo cancelé ese mismo día, haciéndome con el reembolso del 100%. El resumen de la operación es que yo ese dpia pagué 240000COP pero Adobe me debía pagar 170000COP. Eso pasó el 19 de Junio y mi dinnero aún no está en mi cuenta y Adobe ni se ha dignado a enviarme un correo. ¿Dónde está mi dinero? ¿Cuándo me llega? ¿A quién puedo llamar? Adjunto facturas de los créditos que tengo con adobe.

Recently subscribed to a free trial package.I canceled it within 7 days, I received confirmation myself, but the amount of the subscription is still debited from my account.I can't find anything on the site for help or direct email or.... For a writing thing to do.Who can help me 

I want to cancel my subscription, i understand there is an early cancel fee, but how do i know what date my subscription rolls over? eg; when can i cancel and NOT have to pay an early cancel fee? I'm on a acrobat pro and pay monthly

Why is it that I have registered an account with my company's e-mail address, but my adobe personal home page shows a personal account, and I can't use my company's free acrobat reader because of that?

So, I'd subscribed to Premiere and had money taken from my account on 22/06/24. I wanted to cancel it today so it didn't auto renew next month, just to save money. In theory, I've paid for this month and I should still have access to Premiere. However, I've had an email saying that my subscription has ended today and I no longer have access to Premiere. I'm not resubscribing to regain access, only to have another month's taken out of my account 7 days after initially subscribing.

Where can I report unauthorized transaction or subscription on my account? 

Estoy intentando solicitar un reembolso pero el bot nunca me deja comunicarme con un agente. Solicite cancelación el día 25 de junio. Se va a pasar el periodo de solicitar reembolso.

Unfortunately, our account missed the 14-day cancellation after using the Adobe product once.   Hopefully, pressure from government agencies will force Adobe to change its subscription-based service or make its terms more visible to consumers.  Is there an option to opt out of auto-renewal after one year currently?  Will Adobe soon have an opt-out auto-renewal after one year of the annual plan selection?  Likely, I will have to use the Adobe product less than five more times over the next six months and then will cancel.  Feeling frustrated and trapped.

Hello, I have a problem with the free period. I have agreed to a free trial period of 7 days, but I want to cancel it. I did not enter my card details and did not choose a tariff. The instructions on the website say that you need to check the "plans" tab, it says that I don't have any plans. Do I have to cancel something in order not to be in debt? Or will it be canceled automatically?

Dear Sir I am Already Uninstall This Software This SoftWare Is Not Working My Computer Because My System Is Not Accept This Software So Please Unsubscribe this Software So You Refund My Money for premiere pro 

I cant access my account due to forgotten gmail. Is it possible to change the gmail but keep the account? I dont want do end the subscription but right now i cant access the account because i dont have the password to my gmail. Is it possible to solve?

problème d'abonnement suite à un essai sur stock, je veux parler à un humain pour annulation-refundMerci

So just this morning my dad sent me money and apparently i forgot to cancel my yearly subscription on Lightroom mobile and now it took away my 20 dollars that my dad sent. Does any of you guys know how to get a refund because ive already canceled my subscription and it didnt give me my refund as it says on adobe help and support page. Please help if you guys know how to get a full refund.

Hi, i am having trouble accessing the apps and services that is advertised in the Adobe Illustaor Annual plan package.  If i go to "manage my account" it shows me my plan, then in another column it says "access your apps and services" with a link saying "16+ more". when i click on it, it shows me a variety of services and apps that come with the illustraor plan, 3 for desktop, 4 for mobile, and 13 for web.  What my specific problem is, it shows me that using the web software, with various versions of Acrobat are available. However when i want to compress a PDF or a file it says i must pay to upgrade or change my plan? This is really the only feature i need Acrobat for and cannot justify paying another 200$/annually because on occasion need to compress files to a smaller size? Are the PDF Services really not including "compression" as part of its service? It feels like for a 350$/annual plan that ive already paid for should accomadate my needs for simple tasks s

Alright, so I bought the Creative Cloud All Apps subscription for $21.99/mo, but bought it under my university email.  I want to cancel, but cannot because I need administrator permission. However, I didn't realise this would happen and now I cannot cancel anything, there's no option for cancelling.  If I don't cancel within the next few days, I won't be able to get a refund, and it'll continue to take $21.99 out of my account every month for the first year, then $50.99/mo the next year. What do I do?

I'm curious if anybody else is experiencing this issue... I just realized that Adobe started charging me for an acrobat subscription that i never signed up for. I have paid for creative cloud for several years (since 2021), but never once used acrobat. I looked at my account to try and remove my payment info (which apparently isnt possible) and noticed that I had been enrolled in an acrobat subscription december of last year.

Olá, tudo bem? Fiz por milhões de vezes o cadastro FREE/TESTE GRATIS do photoshop. Adicionei por varias vezes meus dados e os dados do meu cartão. Porque toda hora que eu ia TENTAR entrar no photoshop, pedia pra eu comprar ou testar gratuitamente. Eu ia e fazia tudo de novo. E sempre ao finalizar, dava como adquirido com sucesso. Mas até então, continua dando as duas opções sempre ao entrar no photoshop. Cheguei até escolher a opção de compra e permaneceu igual. Em todas as vezes disse que a partir de tal prazo iria começar a cobrança. Mas assim, eu nem consegui fazer uso nem gratuitamente e nem comprando. Eu já estou avisando agora, pois não consegui fazer uso. Exatamente por isso não quero nenhum tipo de cobrança. Acredito eu que serão varias inclusive. Pois foram milhares de tentativas!

Hallo, ich wollte grade mein Adobe Code einlösen und dann kam dieser Fehler hier:  Das Land oder die Region zu diesem Code entspricht nicht Ihrer Adobe ID.Sie können sich mit einer anderen Adobe ID anmelden oder sich an den Support wenden, wenn Sie Unterstützung benötigen.  Wie kann ich diesen beheben?  Liebe Grüße!

I am in Argentina and I want to subscribe to Adobe CC but I only have a local card and PayPal isn't available in the paying methods for Argentina in Adobe so is there any way I can pay for a CC subscription with my local card?

BonjourUn message me dit que mon abonnement (photoshop et illustrator formule étudiant) a expiré alors que je ne l'ai que depuis septembre 2023 (minimum 12 mois)Ce matin photoshop fonctionnait, plus accès cet après midi, l'interface adobe me demande de télécharger les logiciels (déjà installés)et de valider les paiement alors que j'ai autorisé le prélèvement automatique.Quelqu'un a rencontré ce type de problème ?Une solution ?Merci

I created a plan while working in canada, i have now moved to Australia and no longer have access to my Canadian email account which i used to create the plan. My credit card is still being charged for the plan but i have no way of cancelling or changing my subscription. There is no email support and i am unable to usual the virtual assistant. How can i cancel my plan

Why mongolia doesn't have in adobe region. I just want use ps and illustrator. But resellers price is too high for me. Is it possible add mongolia to in adobe region list? 

I have adobe illistrator, but when I log onto another laptop to use it, it says I need to pay or start a free trial. How do I gain access to my account outside of that pc? I logged into the cloud app and it says I don't own it (on the pc I have the error on)

Hi! I have an annual plan, paid monthly, and I want to change the plan to a different one. Will this affect the year commitment period? For example if the annual commitment finishes in September, if I update the plan now, will it change in September still, or in June of next year?Thank you!