Account, Payment, & Plan

Buenos días, alguien me puede indicar cómo solicito un reembolso?? Cancelé mi plan y me debían reembolsar el dinero pero no me ha llegado.

Greetings everyone! I'm creating this message on an alternate Adobe ID account that I just had to make because I lost access to my email address associated with my usual Adobe ID, which is the topic of this post. I hope this is posted in the right place, Photoshop is one of the app impacted by this. I created my Adobe account back in 2010 when I was an undergrad at which point I bought Adobe CS5 Web Premium. When I created my account, I used my school email, which at the time I was told we would have access to indefinitely, but it seems here recent times they decided to do away with that to which I wasn't aware. Ever since creating my Adobe account in 2010 I've been able to put in my school email address and a password to log into the Adobe website to access my account, most recently I logged in in the last few months ago not problem. However, this morning when I tried logging into my Adobe account using the same school email address instead of letting me type in the pas

Bonjour,je souhaite supprimer une carte bleue parmi celles qui sont renseignées (droit à l'accès et à la modification de mes données personnelles) dans mon compte creative cloud. Comment dois-je procéder svp ?Merci. 

I installed Adobe Premier Pro (month subscription) free trial of seven days on march 19th and canceled the subscription on march 25th, the seventh day. Despite this I later found a payment of €36.59 for Adobe. Why?

Bonjour, J'ai voulu faire un essai de la suite adobe et j'ai opté pour la version d'évaluation de 7 jours le mercredi 17 janvier 2024. J'ai dû renseigner mes coordonnées bancaires pour pouvoir faire cet essai.Je souhaite résilier avant la fin de période d'essai de 7 jours (soit avant le 24 janvier) mais je n'y arrive pas : je n'ai reçu aucun mail de confirmation le 17 janvier d'ailleurs, alors que j'ai bien accès aux logiciels depuis.J'ai essayé d'aller dans Formules/commandes mais rien n'apparaît, je vous joins une capture écranPouvez-vous m'aider svp ?

hello, my account was being deactive in the charge of copy right issue, in the end of june. and now I received email that my account is blocked as I am involving in the creation of multiple accounts. also they said no funds will be released.Problem is that was my hard ean money I worked alot on that account. i am in stress what should i do. they just closed the case....!!!

I used to be a photographer. I still have a couple months on my photography suite subscription. I'm in grad school for library science. My college gave me an Adobe student profile. Can I merge myaccounts? Or if I cancel the profile I pay for will it transfer all my photos to my student account? Or will I have to have 2 accounts? I still take photos. I teach teens photography. But I am now a librarian. And I don't want to lose my photography website through adobe. 

Hey guys, I recently saw that I got a billing charge for an Adobe subscription (San Jose) that I am not aware of having. I checked my account and it says I don't have any active plans. Anyone know who I should contact?

I've been getting charged monthly for 23$ and I know I canceled this plan I was just charged this morning and would like a refund as soon as possible and the plan officially canceled I can't afford for this program too keep billing me.

helloI have a problem with my subscription , If I want to activate the subscription, it asks me to subscribe again, and upon approval, it tells me that there is a previous subscription and shows me a message that an error occurred, and now I cannot benefit from my subscription. Thank you.

Hello, I am an Adobe user from Turkey. Months ago, I subscribed using an account that I have now forgotten. I cannot find the account I used for the subscription, and the payments continue every month. Can you help me?

So I have an installer for Acrobat 2020, and my license Key. This was purchased as a mass buy, basically to allow 100s of installs.  Never had any issues installing and licenseing. (used it on a few PCs after this incedent with no issue)    Now I went to install this on a system that someone had already been using Creative Cloud on, and a Acrobat trial license, under there own person email.  When I went to licenese Acrobat 2020 i was given an error saying that my license was -1, and I need to deactivate a license before I could use it. (Like a said, I installed the same .exe and license on a another PC later and it all worked with no issue, so I know the installer and Lciense key are good) Digging a bit I ran the CCleaner for Adobe and still got the same issue. Does any one have a method to for sure remove all Adobe installs and saved licenese info from a PC so that It does not try to pull the users personal license instead of the Key I give it during

现在已经知道，有些人是通过不正当的手段获得Adobe游戏机的，这些游戏机的类型包括团队版、企业版、教育版等，甚至他们可以用偷来的信用卡购买个人版进行转售，第一步是拿到游戏机，拿到低价的许可证， 第二步是找个人买家卖给他们一个许可证，从中得到差价，我已经把这个问题报给了官网客服，但好像没人愿意处理，不知道小区里有没有人能解决，但我想试试

¿Queria saber como puedo solicitar el reembolso?Primero tengo que cancelar la subscripcion que ya me cobraron?? Se que si pasa mas de 14 días ya no puedes solicitar el reembolso.En mi caso solo paso 1 dia despues del cobro del 1er mes de ser PremiumEstoy pasando por problemas económicos y de salud, esa plata que puse para la suscripción me hace mucha falta.Solo tenia planeado usar las funciones premium por esos 4 días antes que ocurra el cobro.No llegue a cancelar la suscripción por falta de tiempo y una urgencia que no me esperabaMil disculpas por las molestias y gracias por leer.

I have been charged for something I had a free trial for 

I am paying for a full subscription which always included Acrobat which allowed me to edit PDFs and convert etc, now I am being told I need to sign up for a different subscription to use the features I have always been using, why am I paying so much money for over 140 apps then?

I cancelled my account a few months ago and still they are taking money out of my account! Why do they do this!?!

I keep seeing ads for companies like "Beuppy" and "Softwareshore" that offer very cheap licenses. Apparently they are just added to your Adobe account. Does anybody know if they are legit? I mean "Beuppy" is even listed when you search for them on adobe.com under resellers, but I'm still unsure. Even if they buy licenses in bulk and can offer cheaper prices I wonder how they earn any money with this.

I want to talk to a human and get my money back for a trial that I didnt use that was installed on my computer by some one who didnt know what they were doing and I refuse to pay 99 for something that was never used so community how <profanity removed> we gonna do that 

Al intentar cancelar el pago, la moneda de la tarjeta es Pesos Argentinos y como previamente estaba en Chile, no puedo avanzar en el proceso de pago. Alguien conoce como hacerlo?Gracias. 

Hi, Looks like I slightly missed the 14 days frame that I had for a trial which makes it impossible now to cancel subscription without a fee. Any chance I can still resign? How can I contact real Adobe people, not the chat bots? I had ambitious plan to create a logo but no chance I can do it BTW what is the point for charging fee after resigning which results in taking my access away to the apps? If you want to charge me for +/- 6 moths period at least keep the access for this time lol RegardsMatt

Hola comunidad, vengo con una pregunta acerca del pago por medio de paypal, realice el primer pago por medio de Paypal y lo elegi como mi método de pago, pero tengo una pregunta, me toca pagar el día 24 de cada mes, pero el pago aparece en la página de Adobe para pagarlo como el primer día que realice la subcripción? mandan un correo? perdón que mi duda suene algo tonta pero es la primera vez que pago con este método en este tipo de servicios. Muchas gracias espero pronta respuesta.

Adobe charged me 36€ after I tried a free 7 days trial that I deactivated after one day. Can someone explain this to me please? How do I get them to pay me back this charge? 

For months, Adobe has sent me emails to inform me that my account will renew automatically in July. I have contacted them each time to say HEY, I CANCELLED MY ACCOUNT, DIDN'T I? Please confirm that you won't charge me and please stop emailing me.  Last time I ended the chat in anger and they had they audacity to call me TWICE afterwards at 10 pm (with a number I had not provided for this purpose). Each time they send these messages telling me that my account will renew, and I get in touch to make sure they know it's cancelled, they come back later with assurances that my account is cancelled and that the email was simply a glitch and that I will receive no further messages. And no, I'm not subscribed to ANY lists. WHY did I just get another email? What is going on?! Do I not have the right to refuse any further contact? If I literally say "NEVER EMAIL ME AGAIN" they apparently think that means "Please call me as soon as I end this chat, and email me in a month." Complete

Bonjour, Votre site propose un essai gratuit pendant une période de 14 jours qui a débouché sur un abonnement de 23,99 euros/mois durant une année.Pourriez-vous me transmettre mon autorisation de prélèvement car je n'ai rien signé, hormis  renseigner mes coordonnées bancaires pour cet essai gratuit.Aujourd'hui, ce prélèvement n'est pas résiliable, sauf paiement d'un forfait de résiliation.Je suis donc prise en otage et abusée par votre société qui ne tient pas compte de ma demande de mettre fin à ces prélèvements.Cela ne remet pas en cause la qualité de vos logiciels mais dévoilent des pratiques d'hameçonnage. Je transmets ce message au service de défense des consommateurs. Je vous remercie de stopper ces prélèvements et bien entendu sans payer aucun frais.