Account, Payment, & Plan

Asus have provided me with 3months free Adobe Cloud for the purchase of a notebook computer, however to redeem the 3month free i need to visithttps://www.adobepartneroffer.com/<REDEEM_ID>where REDEEM_ID is a code provided by the myasus app.However https://www.adobepartneroffer.com/ is down, and i confirmed that is the case using multiple sources / locations.How can I activate / redeem my freebee.Robin

It has bee noticed from last 4 to 5 months you have been deducting from my card account twice for the monthly payments one by between 12-14 other by 22-25 of every month so I stopped the payments it considered as cheating so please check the account and rectify the same.

Hello,Last Friday, I received an email from Adobe informing me that my Adobe Creative Cloud Account is suspended due to fraudulent behavior. They provided a phone number to call, and I have been trying to reach them for the last two days. However, they are not answering the phone. I have been waiting on the line for hours each time, but they are not picking up at all. I also tried to contact Twitter Support, and they advised me to call the number. I informed them that no one is responding to my calls. Yesterday and today, I called the support number more than 10 times each day and held the call for more than an hour, but still got no response. At one point, the voicemail instructed me to use the live support on the website, but I cannot access the live support because the support section does not allow me to reach an agent since I don't have an active plan on my account.I am currently working on a project with a deadline, and this situation is directly affecting my work and the deliver

Hiby mistake i subscribed one month and the amount deducted from my account and I cancelled it but the amount not refunded yet apprecite your help please refund me back the money and cancel it immediately 

Recently the Creative Cloud Desktop app started to open in a window every time I opened Photoshop. This is not that bad. I did get annoyed by it, as I'm of the opinion that no window should open up if I did not specifically ask for it to open. I tried to find a solution to the pop-up problem, but soon gave up because I don't want to spend time fixing problems that a monthly subscription service has. For a while ignoring the annoying extra window was fine as it opened only in Photoshop and not in other programs I use more often like Lightroom Classic and PremierePro.Couple of days ago a new pop-up window showed up and this time it was an alert saying,          "This unlicensed Adobe app is not genuine and will be disabled soon"What is this? I have an active Adobe Creative Cloud subscription, the Adobe apps installed on this computer have been downloaded through Adobes own Creative Cloud app and as such should be 100% genuine.The pop-up is super annoying as it op

I was sent an email stating that my Adobe Creative Cloud subscription had been canceled due to fraudulent activity. I had a yearly active subscription purchased directly from Adobe (on the website) and was valid until March 2025. There was (as I remember) a promotional 40% discount when I purchased it, everything was legal and original.On Friday, I received a letter that my subscription was canceled. The given contact phone number was invalid and when I tried to reply to the e-mail, I received an error message.What kind of fraudulent activity could there be if it was purchased through your official website? I didn't get any description, I had no clue about the problem itself. I used the programs only on one computer, I didn't share my account with anyone, and the yearly plan was paid in a lump sum.Once I had to log out from my account because my Behance profile was registered with an old e-mail address and I logged in there - and unfortunately when I logged in there, my Creative C

How should I proceed when 70€ was deducted from my bank account for a monthly subscription, even though I should have free access to Adobe software with my university credentials during my ongoing course?

I have subscribed annual plan over a month ago, now I have email says ''fraudulent activity detected'' and adobe cancelled my plan. No I haven't shared my account with anyone, doesn't use anywhere other than this PC and I even had to create new account because the email linked my old account was hacked.

Hello,I'm responding to the notice I received from you. I would like to know for what reason the entire paid Creative cloud account was immediately blocked?For what reason was an email not sent first informing us of the identified problem to avoid this very unpleasant situation?I am currently working on several projects and only have your original (paid) software on my laptop.The last payment was charged on 4/4/2024. Please restore my account immediately, this is a major interference in my work environment. Thank you for the positive treatment.Karel Beranek I don't understand 😞

I have been trying to cancel my adobe subsription for mths and i dont know how to.

Hi just wondering how to actually contact customer carewhen i go to the support pages it said they have phone and chat support but when i click support it goes to the support page with the link to the same chat and phone page that goes back the to same previous support page saying they have phone and chat support?? can somebody share the actual page with the customer care phone number or the page with the actual chat on it so i can talk to somebody. thanks many 🙂 cheers, Steve

IN PORUTUGUESE: Os estudantes das Escolas Estaduais de Ensino Integral(EEEI) do Estado de São Paulo que fazem parte do Programa Ensino Integral (PEI), tem direito a ganhar o desconto de estudantes na Adobe? IN ENGLISH:Are students at State Integral Education Schools (EEEI, acronym in PT) in the State of São Paulo - Brazil who are part of the Integral Education Program (PEI, acronym in PT) entitled to receive the student discount at Adobe?

Pedí la prueba gratuita de illustrator y no me deja descargarlo, no puedo acceder al producto.

Hi, I have been charged twice. For Adobe Premier and Adobe creative cloud. Yesterday  was the last day of my Adobe Premier subscription and I changed my Plan to Creative cloud. But in my banking there two transaction for both. 

My Adobe Account, which I purchased annually, was closed with an email for no reason. Although I have been calling the attached phone number for 1 hour, I cannot reach anyone and there is no contact option for Turkey.It is really a terrible situation.How can I fix this situation?

Hi,  I purchased a subscription on March 4, 2024. My account was canceled the other day on the grounds that "fraudulent behavior was detected" in my account. I became a member with an education discount. I am an academician at a state university. No one answers the number given for communication. Can you help me please? Thanks.

You charged me a fee every month even though I did not use the product. Could you please refund the fee?

Hello, my account has been suspended due to declined card payments with insufficient credit. How can I restore the service?

Payment was rejected on 04.04.2024. On 12.02.2024, you received an e-mail stating that your subscription has been rejected. How can I update my payment information and restart the subscription?

Hello creative community! I am writing in deepest frustration and desperation to seek for suggestions / any Adobe staff can provide solution on my creative cloud subscription product error causing a freeze of full usage of adobe apps on my account for over 2 weeks, since late March 2024.  I am a longterm paid user for almost over a decade, and this experience of the product error was absolutely stressful and I don't see anyone from Adobe team is taking action / respond despite my enquiries for over 10 days. The fact:I renewed my plan "Creative cloud all apps 100GB" on 25.03.2024.On the next day 26.03, I realised all my adobe apps are not functioning as usual for the paid versions. All apps are showing "trial period expired, please buy or subscribe to use". Fact is, I am a paid member. Contacted Adobe support via chat on 26.03, for over 3 hours, back & forth messaging, and being non-sense transferred to different departnets, being cut-off from a conversation seek

Hello! I need help. Last month I purchased a photo package for a year, but now I see that I have no purchased plans at all and I need to buy everything again, as if I were on a trial period. What do I need to do to return my subscription?    

I am paying for a yearly subscription on a month to month basis. I wanted to cancel as I finanacially can no longer afford the $30/month. However it says if I cancel now I'll be charged a cancellation fee.Instead, I want to cancel the subscription so it does not renew at the end of the my year but I can not find where to do so nor where to see how many months are left in my yearly subscription.  ps. (backstory and rant) I was not aware I would be locked into a year contract. If I had known,  I would not have agreed to change to this plan. I signed up for this plan because it was an offer to keep me from cancelling before. I couldn't afford the $60 but could do the $30. With the world the way it is, my circumstances grew worse and I no longer need the app for school but am locked in anyways. One way or another I will be leaving and I will not be back. Also, I will be warning people to use other software that is not so harsh. 

I paid for my subscription with Apple Pay and It's not showing on Adobe app that I am subscribed, tried reinstalling/updating app but not working. Is there a help desk I can chat with? 

From January 2024, my plan has been changed from student to individual without any information, please clarify me or send me details to continue with student subscription. thanks

Hola, soy autónoma y me gustaría saber si puedo obtener facturas de mis suscripciones mensuales de Adobe con mis datos (nombre, dirección y NIF). Muchas gracias!