Account, Payment, & Plan

Hallo! Ich versuche seit einem Monat mein Abo zu kündigen. Am 20. 11. sehe ich in meinem Konto, dass mein Abo angeblich in 8 Tagen abläuft und ich gratis kündigen kann. Ich warte also und steige heute - exakt nach 8 Tagen - erneut ein, da steht plötzlich, dass ich in 31. Tagen kostenfrei kündigen kann. Was soll dieser Mist?!?! Der vertrottelte KI Assistent kann nur sinnbefreite Antworten geben, ich werde nie mit einem echten MENSCHEN (Mitarbeiter verbunden). Was kann ich machen? *heul*

I have a longstanding 20TB photography plan that expires in July 2024.  I purchased a new prepaid code intending tor extend the current plan for another year.  I didn't notice it was the 1TB plan.  When I redeemed it set up a second photo plan which expires a year from today.  Any way to undo this and simply extend the 20GB plan until July 25?

I may be complaining but please listen to my reason. Adobe shouldn't ask for card details for someone to use their trial versions. The trial versions are there for the user to see what it feels like to use the program for the first time. Some users might just want to finish their projects under 2-3 days but cannot afford the real program, so they look up to the free trials. Then when they go see the trails; it would ask for their card details. It doesn't make sense for a free trial program to ask for card details when the user can cancel the subscription in less than 7 days. It can be very troublesome for the person using an Adobe program for videos. Finding another program for editing might just be the best solution (DaVinci Resolve); converting files can cause wasted time and may pose problems. I just wanted to rant about this because I see it as a problem. Free trials shouldn't require card details because you can cancel them anytime (within the limit of the free trial), and it is v

I have had TWO money deductions form my account with reference: Adobe Systems Software 044-2073650. Unorthoraized and I would like to stop the ctivity with immediate effect. I have checked all my approved subscriptions and they are in order. This, howwver, is of unknown source and will be reported as such.

Llevo días con un problema de pago por paypal en las suscripciones de Adobe. No me dan servicio, no me dan solución y el servicio al cliente es pésimo, ni siquiera puedo contactar por chat ni por teléfono en el día de hoy. He revisado el funcionamiento de Paypal y de la entidad bancaria y todo funciona correctamente, el problema está en Adobe, que por alguna causa se ha quedado "pillada" esa renovación.No sé si a alguien le ha ocurrido alguna vez algo parecido y cómo lo ha solucionado

Wurde der Preis stillschweigend erhöht? wir bezahlen dieses Jahr CHF 749.60 statt wie bis anhin CHF 694.40

I have a verified and confirmed student status, however, the few latest payments for Adobe services and the upcoming payment do not reflect the student discount. Why is that?

i'm charged $20.99 every month despite not having an active plan. i've logged in through two possible accounts and neither show a plan. so why am i still being robbed $20.99 for a subscription that i cannot even cancel?

Mein Probeabo sollte bis zum 01. Dez. laufen... warum ist es schon beendet worden ? 

I bought a month by month subscription of Animate for my daughter and she only needed it for a month, however, whenever I try to cancel it tells me I will be charged an early termination fee, how long do I have to wait for it will just let me cancel it?

Unten in der Kontoübersicht ist alles normal, bezahlt ist auch alles. Oben roter Banner sagt, dass mein Abo deaktiviert ist. Kann mir das irgendjemand erklären? 

As a preface, I am now aware that apparently Adobe asks you every year to renew your student plan. And when talking to customer support, I am aware that policy indicates they cannot award refunds and instead give credits for future months, the total of which is 3. Having said that, let me explain my situation. I first suscribed to Adobe CC on May 31, 2016 for the student plan of £15.49. At some point between 2016  and 2019, the  price changed  to £25.28 and then £24.96 which I was completely fine with, just stating this for transparency. Within that span of 3 years, I was never asked to prove my student status, and were not informed of changes in charge amounts. All I did was change my email from my sixth form college to my university's and update the name when I started attending in 2017. Despite not doing anything else, I remained with a student plan until April 2019. However, suddenly, this changed and  I began being charged for a full pl

Hi. My Adobe Account was linked to my Google Account. This account has since been deleted by myself, but my Adobe Account is still linked to it. Now, when trying to sign into Adobe, my email is not found(since it has been deleted), so I cannot sign in. On this account, I have a Creative Cloud $50/month subscription which I would like to cancel as I now have another account, but as I cannot sign in, I can't cancel it. I no longer want my Adobe Account, I only want to cancel my subscription. Any help?

Le 17/10, je recois l'exoneration fiscale d'Adobe pour un abonnement à tarif reduit d'un montant de 28,99€ par mois.Cette exoneration couvre la periode du 16/10 au 15/11.Toujours le 17/10, suite à un gros disfonctionnement d'Acrobar sur Mac, le support me renouvelle mon abonnement à une reduction pour 39,99€ (Tour Creative Cloud 100Go).Pour l'activer je regle les 39,99€.Quand je signale au service client que j'ai dejà reglé le mois en cours, il me disent que le reglement que j'ai fait est pour la periode ecoulée et non la periode à venir. C'est totalement FAUX, les fatures en attestent!! J'ai donc reglé 2 abonnements pour la durée d'un mois alors que je n'ai qu'un compte.Je cherche à etre remboursée d'un des 2 mais sans aucun succès.Dois-je faire rejeter mes paiements pour etre entendue????? 

I got fraudulent charges on my card from Adobe. And this is not the first time. Me: Rep, I just saw two charges made from AdobeAcroPro (19.99 and 29.99) and I only have one account with you, and should be 14.99Rep: Asked the usual security question. Card number, email address, and charge date.Rep: I do not see any charges made from us besides the 14.99. We did not charge you 19.99 and 29.99.Me: I see my bank statement and you have charged me these amounts.Rep: I can’t do anything. Call your bank and dispute the charges.Me: This is a security issue. You have the obligation to report it. Adobe Cybersecurity/Fraud team/Cyber Threat Intel - This is very concerning. This is Fraud and a serious ethics issue. I am letting you guys know you need to investigate as you either have been breached or have a glitch in your system. THERE IS NO WAY you are comfortable telling me that I need to call my bank to get these charges disputed.  You are claiming protection against fraudulent ac

Bonjour,J'ai reçu un mail il y a quelques jours m'indiquant de payer mon abonnement mais j'ai louper la date. J'ai essayer de regarder dans les conseils adobe mais rien n'y fait. Je n'ai pas accès au "modifer le moyen de paiement", ni  l'onglet "plan", je ne peux pas contacter l'administrateur, et je n'ai plus aucune trace du mail me disant de renouveler l'abonnement. Je ne sais plus quoi faire !Merci d'avance ! 

Dear Adobe        I had canceled the TRIAL earlier and thsi wasnt suit to my WORK.    Why ADOBE charged my ACCOUNT and Credit Card    PLEASE DO all REFUND and as I have cancelled EARLIER    Thanks          DATETYPEORDER NUMBERPLANSAMOUNTACTIONNov 25, 2023InvoiceAD******27CMY     Creative Cloud All Apps 100GB     Adobe Stock – 10 assets a month RM**.**       Oct 25, 2023InvoiceAD01877100427CMY     Creative Cloud All Apps 100GB     Adobe Stock – 10 assets a month RM***      

I would like to delete a plan I had. It ended on November 16. The card I paid for is inactive, so I can't delete the plan because I need to update my details. Please help. Thank you  

I have a yearly subscription for Lr (Classic) & Ps that expires Dec 18, 2023. I want to keep it, will it automatically renew?

I redeemed my Substance 3D license, but it doesn't appear on my Creative Cloud desktop app and i only have the "Try" option. With the same account i have another student plan provided by the school and in my account i only see that plan and not the redeemed Substance student license. Any help with this issue?

Hey there, I had a Creative Cloud student license for 2 years and 1 month. The price of my license increased to ~70 euro. How can I reapply my student discount? I'm still studying at university.  

Hi - I currently have a prepaid subscription for Photoshop and Lightroom till 2025, and just found out that Lightroom is now included in the creative cloud complete package 🤯 (it used to be not the case, just haven't paid attention to changes). Now I'm wondering, if I were to commit to the entire creative cloud, would that mean that my already prepaid subscription be paused or will it still run and I technically paid double for those two apps? anyone have any experience with those type of upgrades? thanks 

I canceled Creative Cloud on November 15th. I applied for a fee change, they changed the fee within 10 days, but today, November 25, there is still nothing.So I don't understand?  

Hi Team,Why am I unable to upgrade from my current plan (Photography Plan & Adobe Acrobat Pro) to the Adobe Creative Cloud All Apps plan? Thanks, Michael 

Hi I don't use this and I just want a refund on my acc as I was charged 29 sum dollars