Account, Payment, & Plan

Hi, i want to cancel my Premiere Pro and i got offer for the next two months for free my question is after the 2 months can i cancel or I will need to pay for the next year

hello,im a student and i renewed my subscription to adobe creative cloud. i ordered it via surfspot and chose for the student grafisch lycea package. ive done this for 5 years now and each time there was an issue but it eventually got resolved. This time ive paid again for my subscription, the money has been written off and ive followed the instructions given to me by email. But this time i cant acces my apps, ive logged in on my account and it still says i have no acces to the apps and that i need to pay or start a trial.  ive tried logging in and out multiple times, restarting my computer. nothing works and i cant find my specific problem online. When i go to my adobe account and look at subscriptions it says i dont have any paid subscriptions right now. if anyone knows how i can resolve this, please respond to this post.

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

I can't believe Adobe own terrible service support team. There are twice staffs who dropped the conversation while the problem was not solved yet. Because one of them (the senior staff) blamed for the disconnection (but I don't believe). I asked her whether she did see my message before she dropped. She did not dare to answer my question, it takes more than 15 minutes for me to receive an answer of Yes.  It means terrible service, I had to actively to connect again, via some escalation rather than receive an active catchup from the agent. And now is the problem: They charged billing successfully without informing me, like stealing money. I can't understand why the transparency is terrbile like that, and also the customer service team.

Paying for the full suite of applications, but my account says 'free account' and I cannot access any apps. This has been like this since the 20th March. I've contacted them several times and was just ghosted on my final contact. GG Adobe. Love paying for access to NOTHING.

Hi. I would like to stop the charges to my credit card. I cancelled and still getting the charges. How can I cancel this?

I used a student plan two years ago, and then it automatically changed to individual pan and i used it for one year. I live in Turkey and I am a university student, and prices in Turkey increased. So, i canceled my individual plan two weeks ago and today, i just looked to plans then i saw that i could buy student plan again and i bought it. So my question is, may it be a problem for me in the future that i use the student plan for second time? Thank you!

Again, I am sending two invoices that I downloaded to my computer on the day of payment. FV February and March, I bought the same product, 65319854, Creative Cloud Photography plan with 1TB. I paid the subscription. At that time, both invoices appeared in the billing history (otherwise, I would not have been able to download them!). And suddenly one disappeared and the account was suspended. I paid the FV for February from another card, the account updated the number I entered on the day of payment. On the same day I bought a plug-in and I have it, money was taken from the account. So I have a mass of evidence that I paid the subscription and someone deleted the Invoice and suspended my account. Help is not responding, what can I do and where to report?   [Moderator moved the thread to the correct forum]

 I got the Adobe Creative Cloud for a project for a school thinking it was going to be only $19.99 as a college student. I was planning on canceling it after my project since I don't really use any of the paid products and can't really afford the price monthly.    when I went to cancel I was hit with the absurd cancellation charges. I attempted to cancel the use of a product and the charge was $79.96 USD, this is the cost of some of my books for classes for a semester just to cancel products! The worst part I cant even cancel the product cause the cancellation fee is too high    [Edited by moderator]

For several months it has been charging me when I don't get the plan to cancel, or the account is deleted, it doesn't appear in email subscriptions, I don't know how to solve it.

Hi, I have a school account for adobe and had access to many adobe aps for free, one day I stopped having access to photoshop, so I thought the school had cancelled the plan or something. Since I really needed to use Photoshop I used the free trial option, and put my card in, expecting I could cancel it before I am charged. I have not been able to do this however, as there is no "manage plans" options in my plans page. I also got an email confirming I will be charged by the 24th.  Any help is appreciated, thanks! There is no "Abo verwalten" option which should be manage plans. 

Bom dia. Eu, Diva Gonçalves, adquirí o Adobe Premieri Pro, porém, desejo saber se há possibilidade de trocar o plano do mesmo por um dos planos do Família Premier elements. 

Hello there! I'm writing to y'all 'cause I've been billed three times this month. I'd like to know who I can contact to figure this out. "You are billed for this plan through Adobe Store. To view your invoices and billing history, or to edit billing and payment, please go to Adobe Store." But it won't let me open Adobe Store. I'd appreciate any help!

Hi,I had an annual plan (paid monthly) for two months and canceled it wrongly. Is there any way to recover my subscription and continue the rest of year?

 Somebody please help me, Ive already make auto renewall purchase on adobe plan via my credit card for a year billing cycle until October 2024, and then i want to remove my credit card as payment method so in the next billing cycle it doesnt auto renewal and re-charge my credit card payment againBut right now i cant access any of my adobe apps altough ive already make my purchase and paymentCan anyone have the same issue ? Ive already chat with agent for a few times but it doesnt help at all, Please help, thank yout !

Adobe does not let me use my Mastercard ???

Subscription is not restoring... it's saying that my subscription is tied to another account and it's not. Please help

I have been receiving an invoice with a Client ID that is not from my active account. ¿Where I can found the email link to the Client ID?

I have been paying for Adobe for 5 years. And a couple of months ago I tried to cancel my subscription as I rarely use it. I was offered 3 months free while cancelling which I stupidly accepted. Today I tried to cancel again and it turns out Adobe has pulled me into a new year long contract without my consent. I tried to cancel but was being charged an early cancellation fee. I contacted support to explain my situation & after a bit of conversation, support left the chat abbruptly and gave me no solution. This hardly seems legal to pull me into a contract like this? Does anybody have a solution?

I have been trying to buy an individual plan for CC on my macbook, but as soon as I hit 'Buy Now', the purchase window pops up and crashes and shows the message I have attached below - Is there any way to fix this? 

Hi,  Not sure where to share this feedback but I've just ended my free Adobe Stock trial and I did find that process quite difficult with far too many steps (5 or 6 windows to go through), some confusing steps where you think you've confirmed but there is actually one more "confirmation" to go through. Was it because it was a trial and it's our way to pay ourselves out of it? 😛 I mean they say nothing comes for free right? Thank you,Michael.    

On my Adobe account page: I have an expired trial version that’s trying but failing to access my credit card.I also have a paid Photoshop membership, which for the last week is blocked & I have been unable to use even though I’m paying for it each month. How can I resolve this?

buenas tardes solicito ayuda en error de compra del dia 19-03-2024 se realizó una compra de adobe creative cloud pero por error coloque un correo electrónico erróneo y por ende quiero una devolución de dineroGracias. 

Is there a number to call to speak to a live person? Or an email, to cancel my subscription?

Hi, im student at university and i need to renovate this year to keep the discount. I cant find this option anywhere. Someone can help?