Account, Payment, & Plan

It used to be that Media Encoder was available when subscribing to Premiere or After Effects, but I was told today by Sales Support, in no uncertain terms, that now a full all-apps subscription is required to get access to Media Encoder?  PS I find it amusing sometimes when threads get locked... Despite common conception, sometimes in computing a decade-old thread is perfectly relevant to add on to. Or in this case, this 2017 one. 🙂 Unfortunately you can't post to it anymore, which would've been the ri.

I noticed that cloud storage was showing that I had 40 GB available instead of the 20 GB I was expecting, so I looked at my account, and I saw that I was seeing another plan, Acrobat Services: PDF Services API, in addition to the Photography plan. I don't remember seeing anything about this, or making any choice to get this to appear. Is there any information about this?  I want to make sure that I haven't accidentally done something that I will be charged for.  Thank you for any information you can provide. Robert

Buenas noches,   Hace una semana hice la prueba de 7 días, pero al rato la cancele porque no era lo que estaba buscando. Y ahora me han descontado el importe. He revisado mis cuentas y no está suscripto ninguna. <Removed by Moderator>

I paid student price for a plan, got an order verification via email and the amount has been charged from my bank account. However, the plan doesn't show up in my "orders and invoices" so I can't even cancel the subscription. I'd really like to not have to pay monthly for a plan that I can't use. Feeling very helpless.

Hello, I applied for a monthly Adobe payment with the student fee around 22:25 on September 24th as of Korean time. The payment also exited normally, and I used Premier Pro normally until the 27th. However, yesterday, around the night of September 28, I was suddenly logged out of the program, and when I logged in again, a new account was created. The new account has the same ID, same password, and same account name, but the profile default picture is different and there is no paid plan. But I definitely made the payment. Payment details are also left on the card. What the hell happened?

Hello Dear,Today my subscription was canceled.I've got messege from Adobe, that experts have identified fraudulent behavior regarding my subscription.Due to this, my subscription was canceled.Could you explane what's happend? And wiche kind of behavior influenced your conclusion.What can I do to to renew this subscription? Sincerely,Vlad

I still have the free T-shirt that came with the $50 upgrade to version 3. I have used every version for commercial and personal purposes since then (except 9, which sucked balls). I have written plug-ins since version 6. I'm a fan.Now, I am old, retired and can no longer justify the monthly subscription expense for only occasional (but still enjoyable) use.Is there any chance Adobe might have or initiate a graybeard appreciation subscription rate or do I just need to go back to CS3 on an ancient Mac?RIP Mr. Warnock

I didn't apply for the ฿1,904.60 plan, but why is there a bill that I owed? Notified since yesterday Even though I didn't apply.Normally, I apply for the ฿380.92 plan and that's it.Can something like this be fixed?

希望能够和我取得联系，

Hi,I do have a problem with my accounts (I have two assigned email adresses). I get charged a full cloud subscription every month although none of the accounts has an active plan. In January I also was charged twice (for both accounts), where I then got a refund (but also just for one account) after I asked for support via an chat to cancel and refund. Now I realized I still get charged and I'm not able to find any help. The billing history doesn't show that monthly billings in my profile, it's just on my bank account. Also the subscriptions are inactive, where I'm now not able to get any help via phone. I'm just able to talk to the virtual assistant who don't understand my problem. Has anybody an support email adress or phone number to contact Adobe to explain the problem?Much appreciate any help!Best

I paid 2 times for a month subscription but the subscription says trial expired. I bought a month.

Hi.I got charged 37 euros (can't pay because no money) 1 day after free trial and i might have the same problem as this person. If this is true that i have to pay for it first and then get a refund if so, i would be relieved that i wont get charged for zero reason.https://community.adobe.com/t5/account-payment-plan-discussions/free-trial-payment-refund-not-charged-yet/m-p/14048519#M43021      this is the said person 

Is there anyway I can take care of all my payments pay in full 

Hello, I have a problem, a few months ago I subscribed to illustrator and photoshop, but now I don't need these programs, when I wanted to cancel the subscription I noticed that it was not displayed in my personal account, and access to the programs also disappeared, but the money for the subscription is written off, tech support did not help me at all, maybe someone knows what to do with this?

i have been using Adobe Express (Spark Post) fron 2 years and the same was included in my plan  Suddenly it has been removed and now it asks me to pay for the same. What is this? [Profanity removed by moderator.]

Hi, Just wanted to let some of you know that some of Adobe's Customer Service Representatives are slimey and are possibly committing financial scams/crimes. I called wanting to cancel my yearly subscription that I forgot I had until I saw the money removed from my bank. I called 3 days after it renewed and the website says you have 14 days to cancel and get a refund. The first man I talked to tried to sell me on a deal where I would get my $647 back but then be put on a "special plan" where I would pay $350 a year. I said no, I don't use this service anymore and I would like a ful refund. He puts me on hold, comes back with another deal for $24.99 a month. I said no I want to cancel and a full refund. He put me on hold again and when he came back he said "his team said we could not do a full refund or anykind of refund" because it has to be within 14 days of the subscription. I told him that's why I was calling, because it had only been 3 days since the subscription rene

I got a mail from adobe 8 days ago;After this mail, i tried to contact with virtual assistant. But they said they we're close now. Come back later. And i succesfully chatted with them today. I'm putting screenshots of the conversation here and no need to say anything else.What should i do?

Hello, my subscription was charged by mistake; I didn’t want to renew it, but the money was withdrawn. How is it possible to make a refund?

Добрий день, я підисалася на сім днів безкоштовно, потім відписалася 26.09 і цього ж числа зняли кошти з карти за місяць на перед.  В мене запитання в наступному місяці коли мені портібно відписатися, якого числа щоб не зняли кошти? І як саме потрібно відписатися? Дякую

I can t cancel my payment .  I used free 14 days trail use and I forgot to cancel it and now I need to payover 60 $ to cancel can you help me ?     my email <removed-kglad> when u need

Hello, I had a problem, I registered with Adobe from my work email, and used it only once to work with Acrobat, but it didn’t work for me and after that I didn’t use it, but this is not the main problem... I lost my email and couldn't cancel my subscription... Could you use my bank statement to track my account and unsubscribe? I would also like to return the money for the subscription since I don’t need it... I apologize for the difficulties this has caused.

I want to protest because you charge me in my credit card three times. One for Adobe acropro subs, two for adobe pdf pack subs Dublin and three for Adobe acropro subs Dublin.Please check it

Excuse me, I have already cancelled my account about 4 weeks ago so whyshould I pay for this again?Hope you guys dont send me payment email and I dont wand anymore.With regardsMasuda Ibrahimi

Hello,I thought that I bought the plan that allows you to cancel any time and pay monthly. Now it says that I have to pay a fee to quit my plan. Last time that I bought the monthly plan I got it right, but now I somehow took the annual plan accidentally. Can you please help me with this?

please do not withdraw money from my cards