Account, Payment, & Plan

As usual - impossible to contact adobe Had an email about the increase - say8ng its going up to £56.98/month FROM £43.32/month But I've been paying £51.98 /month for years! whats that all about! it was never £43

I was sent an email that my Adobe creative cloud subscription had been cancelled due to fraudulent activity. I had a valid subscription, that was purchased directly from Adobe, that was valid through March of 2024. I purchased 3 keys from stacksocial.com to extend my subscription by 3 months which extended my subscription through June of 2024I activated the keys thorough Adobe with no issues. I have purchased keys from stack social.com in the past with no issues. These keys were apparently fraudulent. As a result of this Adobe, with no warning, cancelled my subscription. Even though I had a legitimate and valid subscription that I purchased directly from Adobe as I have been doing for years.I completely understand if the three keys that I purchased were fraudulent, the issue needs to be addressed and the extended 3 months removed from my existing subscription. But to cancel my legitimate subscription is theft.I have contacted Adobe "support" several times and they will not budge. They

I was sent an email stating that my Adobe Creative Cloud subscription has been canceled due to fraudulent activity. I had an active subscription purchased directly from Adobe (on the website) and was valid until September 2024.After 10 days I received a letter that my subscription was cancelled.What kind of fraudulent activity could there be if it was purchased through your official website?

Hello, how do I setup where my monthly bills get emailed to me automatically on a monthly basis?

Eu já solicitei cancelamento de várias maneiras desde as 24 horas que me compraram indevidamente e até agora não houve meu cancelamento!!! É um direito meu ter o cancelamento desta assinatura!! Quero que cancelem agora! E-mail [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]. Já mandei para o meu cartão a solicitação de estorno!! Quero um retorno e não mais explicações que não levam a nada.

I have been studying a course as a part of an education where I needed to use Photoshop, InDesign and Illustrator as a part of the studies. The course is 2 months long and I have mistakenly subscribed to an annual plan with Creative Cloud. I only wanted to use the programs for the duration of my studies, and now that I realised that I have an annual plan, I need help to see if there is something that can be done. As a student, I can't afford to pay for a full year, and I won't be needing the programs anymore since I have completed that part of my studies.  I have been trying to contact customer support to see if there is anything that can be done, but I only managed to find the virtual chat bot, and it's not helping me any further.

I canceled my subscription because the recent changes are bothersome. However, my current subscription is paid until Mar 7, 2024. Please reinstate access to photos or send me a refund for 7 months.

Hi , At the moment me and my daughter use my account , she is now at univertity and qualifies for a stundent account would it be possiable to upgrage the account to a student account or would she have to get her own account ?

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I would like to cancel my subscription. They charged me for $29.37. I don't need it anymore.

has anyone noticed that the pay for this month for creative cloud has gone up ? from 18$ a month to 27$ a month without notice.

The way they set up their subscription service feels a whole lot like a scam. There was a free trial set up, and they make no iniative to send a courtesy reminder of your payments at all, so, like most busy people it is very easy to overlook the end of your trial. But instead of having some integrity and reminding you, they take your money and you enter into a "contract" for a year. This is also something they focus very little attention to if you are signign up. From there, if you cancel early it is a $99.95 fee to terminate early, on top of whatever months you have already paid for an unused service. It truly is so sleazy and sneaky how the business is operating and making profits. Plenty of people are happy to pay and use your services, why create such a negative brand image and reputation? [edited by moderator] The company should truly be ashamed of their strategy to make money, and not making an honest profit from people.

 Existe t il des conditions  de résiliation sans frais suite handicape total.Merci

Compré adobe,coloque mal mi correo no he podido contactarme con ustedes, ya pague durante un año y me siguen descontando 

Is it really going to cost me £151 to cancel my subscription? seems a awful lot of money, when will i actually be able to cancel and not have to pay a huge fee???

Olá eu peço que estornem essa compra eu não quero esse serviço! Não reconheço a compra e já pedi para meu banco estornar a compra.

I want to cancel my subscription because I don't use the product, but when I click "manage plan" I get the message (↓). Could you please tell me the solution to this problem?

je souhaite resilier ma periode d'essai et ne pas être facturé. J'ai tout exploré, nulle part Adobe ne met un lien pour resilier cette periode d'éssai. Il s'agit de quoi la? une arnaque?Merci de m'aider

I signed up to try Adobe as free, but I forgot to cancel my membership during the free trial period. Now I want to cancel my subscription, but I was told that I will be charged an early cancellation fee. But I do not accept this situation and do not want to pay an early cancellation fee. Please help me.

Does anyone know why on Apple app store monthly subscription for lightroom for ipad cost 2$ but Photoshop for ipad monthly 10$? Is there any logical explanation? 

Hello I recently got charged for a month-to-month subscription to Photoshop, I know I'm not going to use it so I was wondering if I can get a refund. So when I went to cancel it, there was no refund option, even though on the website it said the first 14 days I could get a refund. I'm a little confused about that, does it mean 14 days from when I started my subscription, even though I pay monthly?    [Moderator moved the thread to the correct forum]

Recently  I needed to renew my subscription to cancel my plan. Even though I have enough money to pay for the renewal, it doesn't seem to work. Also I cannot do much with my credit card information either, such as trying it again and updating it. Not to mention that it's the only credit card that I have, which is a Visa. 

您好:本人於9/21已購買一年使用費用也正式開通使用中，然而發現9/28已經無法使用且通知需要續約，到底使發生甚麼事情?是否可以恢復我的正常使用權益?這段停用期間的損失該如補償?會不會被重複扣款?9/30我好像又變成了7天可以試用的資格者，請協助改善處理與回覆，謝謝!#WIN 64

I used a trial period for Illustrator in August 2023 and canceled within the free trial period. I was charged for two months until I contacted customer services. But they refused to refund the money. Is there any way to get my money back? Will Adobe help? For the wrong charges.

as it written in the subject , sorry for my bad english but i was trying to get a trail for adobe illustrator few weeks ago and i found there is a trail for week and i have subscrip with it but after few days i got charged immediately after the trail ends and i went to cancle the plan but i couldn't because i must pay around 25$ and i didnt have the money for it, and now i have got it and went to cancel the plan but it says i must pay 130$ to cancel the plan and i didnt even use the illustrator sicne the first trail day,  i dont know what to do i just wanted to test illustrator for a period if anyone can help me cancel it or get a refund please help me as quick as possible  thank you