Account, Payment, & Plan

Hi there,  I own the photography plan, and want to purcahse the teacher plan to get access to more adobe apps (I teach at a college). When I went to purchase the teacher plan, I got a message saying I can't complete the purchase because I already own the photography plan.  So, I cancelled the photography plan, but I am still unable to buy the teacher plan. My photography plan subscription officially runs out on the 10th of this month. Do I have to wait until then to be able to buy the teacher plan? Is there any way to expedite the process? Thanks!

Why do I need to pay? I did not buy anything

Hey, why did you cancel my plan when I have already paid? what I am trying to do is use PS for one month, then I apply and delete my payment method so you can't charge me in the next month. There is not even a single button that I can undo this  Now, I have already paid and cannot use any of your products

I cancelled my account over a year ago and just found out they have been billing me every month since.  Now it won't let me verify the account is canceled because it wants a bunch of money to do so. [Edited by moderator]

If the next payment is due on 19 August, can I cancel my subscription after this payment?   [Mod: Moved to the Creative Cloud Services forum]  

It says none of my accounts are under a subscription but money keeps getting withdrawn from my bank account. I have no idea how to cancel it.

I signed up for the 7 day free trial in photoshop today and canceled my subscription today aswell,why don't I get a refund?

HiI have subscribed to adobe plans and cannot seem to access desktop version of my LR cc on my mobile, which I thought you could use different devices? When I am on the LR app on mobile I have signed in but not showing my plan/subscriptions? It is asking for me to buy a plan. I pay £9.00 a month.please can you help or advise? thank you

Hi, I would like to cancel my subscriptions. I don't use this account now as I already resigned in my recent job. (They wanted me to work on site even if there's a thunderstorm)They used my personal bank account for the subscriptions. I don't use it now but I got deducted from my personal bank.Any resolution about this? It's frustrating. 

estaría bueno que los desarrolladores de adobe, se den cuenta cuando un usuario usa hace años el mismo equipo, la misma direccion IP, todo igual. Se me desconecta cada tanto un disco rigido y adobe me vuelve loco pidiendo validaciones!!!!!!!!!!!! SEÑORES, SI ES TODO IGUAL!!!!! EL EQUIPO, LA IP, TODO IGUAL!!!!!!Dejensé de pavadas!!!!

I am being charged a $19.99 monthly fee from Adobe Systems, but I am not aware of a current paid account associated with any of my email addresses. How can I identify what I am being charged for so I can cancel the subscription? 

It's been almost 2 weeks since I canceled my Adobe subscription and I still haven't received a refund. When can I get a refund? 

I have been requesting a refund for 2 years now after a free trial wasn't cancelled as I'd requested. Does anyone know how I request a refund / speak to a real person, chat/emails are not being responded to. Thank you 

Buen día, tengo una duda, tengo dos facturas a nombre de la empresa Lo unico que cambia es la fecha pero no entiendo el por que si es el mismo producto y de la empresa me dicen que les cobraron dos veces, alguno puede ayudarme con esto, o despejarme la duda.

hello,how to remove credit card information and cancel automatically renew for adode illustrator ?

I would like to complain about Dimension. Have had a subscription for more than a year that is not working, yet Adobe continue to take my money 

I subscribed during my second year at university for a discounted student price. Little did I know that this meant I had no ability to cancel my plan as I have no Idea who my university's "adobe administrator" is. And there is a auto renewal feature which also cannot be turned off. Looking online I see a concensus of reviews similarly claiming horrendous account management. This is done clearly with the intent of extracting additional income from people who don't even want the product. I have no support email to contact to alleviate the issue so I'm hoping a member of staff sees this. Please delete this account. I cannot pay for this and I cannot cancel.

This might not be the correct place to post this, but couldn't find a general CC channel. I only use Photoshop, Acrobat and Indesign, very occasionally Illustrator, but could do without this. I know there hasn't been a simple design package for a while now, but I hate having to pay for loads of apps I never use. Adobe keep adding all these extra apps, but I would rather pay a reduced amount for the three I use and forget the rest. It is really frustrating - is there anyway I can reduce my monthly subscription cost, as it is becoming too much for me to pay.

I need information about my refund. I'm waiting since july 5th

My university is for some reason not registered. So when I try to renew my student subscription it declines even though I have the proper documentation of my studies. How can I register the university and then renew my student subscription?

This platforms subscription is an absolute SCAM. Impossible to cancel or get support. Ridiculous for a large tech company to have terrible user support. I will never use Adobe products again. 

I ASK YOU TO INTERRUMPt  THIS PLANE. I DONT NEED TO USE IT BECAUSE I AM NOT ABLE TO USE IT. i ask you to interrumpt another time, but you continue to debit my account. it is not correct... I HAVE NOT NEVER USED YOUR paln, never!!!!!!! PLEASE STOP PAYMENT.   PLEASE RETURN MY MONEY SOON AND dont use my credit card.   PLEASE CONFIRM THIS ON MY [Moderator: removed personal information] urgently..thank you brindisi, 31.7.23

You are a bunch of scammers adobe. I have been trying to cancel my trial for days now. You keep trying to charge me daily and use it as an excuse to block me from even accessing the cancel the subscription button because of "payment issue". When I try to talk to your customer support, your staff gives me unrelated links and closes the chat to my face. I never thought a massive company like Adobe would resort to tactics like this but here we are. 

 How to request a refund from Adobe if you canceled your subscription and the charge still processed through?

Hi,so i used the complete Adobe CC for over 4 years now. Payments went down always in time - no problems. Lately i got notified that there were issues with my payment method. Tried to update my payment method, everything seemed fine. Then the next day my Adobe CC Apps were disabled and i got the same message concerning issues with my payment method. More attempts to update and change my payment method were unsuccesful. So i had enough of this. Because i need the CC to work, my intention was to cancel my subscription und delete the acc to create a complete new one so i can get to work again without any problems. But i am not able to cancel my subscription or delete my adobe account because there are issues with my payments.  Adobe lost me with that and its totally fine. But they wont let me out of their system. In my Account Overview it says: "Your Subscription is expired. Update your Payment information to reactivate."I dont want to reactivate it, i want to cancel this subscr