Account, Payment, & Plan

Hallo,ich habe ein Adobe Cloud Abo, jährlich - mit monatlicher Zahlweise.Jetzt würde ich es gerne zur Jahreslaufzeitende kündigen, sehe aber aktuell nur die Option der direkten Kündigung mit ca. 70 EUR Restzahlung.Kann mir jemand veraten, wo ich a) sehe, wann das Jahr rum ist und b) ich eine Kündigung zum Ende der Jahreslaufzeit eintragen kann?Danke + Grüße

Hello, I am trying to change the plan I am currently using, but an error message appears. please help thank you  

Por descuido assinei o plano de 1 TB de armazenamento de arquivos da Creative Cloud. Não acho maneiras práticas de cancelamento somente dessa assinatura. Alguém tem uma dica sobre como fazer isso? Na aba "Planos" não há campo de cancelamento.

I accidentally bought Premiere Pro when I was trying to buy After Effects. I can see that I can change my plan to have After Effects instead, but I only see the two annual plans, when what I want is the monthly plan. Is there a way I can switch my current plan to the monthly After Effects plan?

Hi there, I found this page that shows that Adobe offer a discounted NFP rate in some capacity https://helpx.adobe.com/au/enterprise/using/non-profit.html but have had no luck finding how to set this up. Several conversations with the Adobe support team via their Virtual chat have been unhelpful as they simply quote me a cost that is more than what we currently pay on a regular CC All Apps account. Any direction would be helpful! Cheers,Pat 

What will happen when Adobe tries to charge  me multiple times but cannot? So I understand If a payment fails, additional payment attempts are made after the due date. But are they trying forever to charge my account until they can actually charge me or will they stop? 

Vi ho già mandato due e-mail all'indirizzo abuse@adobe.com il 20 giugno 2023 in italiano.Il secondo e-mail allo stesso indirizzo, spedito il 27 giugno 2023 in inglese.Non ho mai ricevuto risposte.Potete per favore controllare e farmi sapere se è possibile avere uno sconto mensile, poiché, come potete constatare dai e-mail citati, non posso più effettuare aggiornamenti.Perciò chiedo un ribasso sull'importo mensile.Grazie per la risposta e un cordiale saluto. Remo Tosio

Can you help solve the problem? Good afternoon, according to the contract, I have to pay half of the specified term, but in the trial version that I have issued. It was mentioned about the monthly contract. I have not used the plan at all and would like to end this plan.

I have been charged for two plans can you explain why please

I send to messageådobe.com copy of the PAYPAL payment invoice/receipt from 20 June, 2023.In addition, a second PAYPAL payment invoice/receipt from 21 June 2023. This means, I have paid TWICE the amount of 18,14 € to you.Moreover, I noticed, that I was unnecessarily invoiced by you 2 payments each month of 18,14€ for the same service and over a large period of time.I now have annulled my automatic payment with PAYPAL of your contract due on 21 of each month.I will only stay with your contract  invoiced automatically on 20 of each month, this one stays active also with automatic payments through PAYPAL.I explicitly ask you to confirm cancellation of the double invoicing, precisely the one you used to send on 21 of each month.Best regards, I DO HOPE THEY WILL ANSWER AND CONFIRM - and EXCUSE.

Why am I being charged every month for these services. $52.66 a month. I've tried to a cancel this numerous times and no one ever gets back in touch with me. I'm hoping I can be reimbursed for the last 2 months but I highly doubt it. 

Desde ayer estoy tratando de hacer una consulta a un agente de ventas y no he podido. Tambien tengo problemas con la ubicación de mi cuenta?, como conozco el historial de pagos anterior, no puedo acceder a él y creo que terminé pagando dos mensualidades!gracias 

Hello, good morning, on May 31 I requested a 7-day free trial of Adobe Photoshop and Adobe Stock, however, I canceled it 4 days later, but it turns out that today, July 7, he charged me US$164.95 for Photoshop and US$29.99 for Adobe Stock, these are services that I do not require and I had already canceled it before, so I do not understand why I am being charged, Someone help me request a refund please, because I really don't have any money. And I'm going to use the money to buy medicines

Ho annullato già due mesi fa il mio abbonamento mensile a photoshop, ma nonostante questo, sono già due volte di seguito che continuano a scalarmi i soldi. Se vado sul mio profilo adobe nella sezione piani, non risulta nulla di attivo da poter disattivare.  Se a qualcuno è mai capitato o sa come risolvere questa cosa mi faccia sapere, grazie mille

Bonjourje cherche à contacter Adobe pour une plainte.Il me facture un service non demandéMerci pour votre réponsealban.e

Hi i was trying to go into adobe store website, to check my invoice for adobe subscription plan. but it seems theres something wrong with the webpage, as i got redirected to a page stating 404 page not found, been trying multiple times and it still the same. i tried logging in with different devices is the same as well.  Please see photos below for your reference.    

Where can I find out the location to cancel my subscription without being charged a fee? Where can I find the date to cancel without a cancelation fee for cloud photoshop specifically? Also, is their any way to contact Adobe support directly? 

Where to contact support, because my account is not found via email, I would like to contact support so that they can find my. Account via the customer number from older invoices can find.

I bought Acrobat Pro and later got license for same app from my employer. The first bought version was uninstalled, while employer license was installed.How can I make sure that I will not pay for 2 versions in future? 

I found I have also duplicated account here, but signing out and in did not help! Same username.

The invoice and the amount taken from my credit card are different.You turned off live chat while talking.Why did you end the call without solving the problem? Could you please solve the problem.order type: InvoiceWhy was the amount charged differently? INVOICE  CREDIT CARD        

We need to stand up against the subscription scam. I have never even once utilized the adobe services yet they charge my account monthly. I've tried to cancel every month and they still charge me. I tried to contact them directly and the phones don't work, tried to cancel thru PayPal and it doesn't want. Emailed them directly they don't respond and proceed to charge my account again. They are abusing clients and taking advantage as well. If your product isn't being used why are you charging tbe consumer? Because Adobe is scamming customers and taking their money in the midst of a pandemic and emergency state in the country. Just inhumane & totally white collar behavior.

J'ai souscrit un abonnement adobe ID, j'ai annulé mon abonnement avant la fin de la période d'essai mais cela n'a visiblement pas été pris en compte puisque je suis prélevé tous les mois de 17,99€ et que je ne peux plus résilier sans des frais énormes  et forcément aucune trace nulle part de ma résiliation ! Impossible de joindre le service client qui est sûrement inexistant !!! En cherchant des réponses dans le chat je découvre que beaucoup de personnes se font arnaquer par Adobe et ses pratiques de vente honteuses !!! Je vais faire un signalement à la DGCCRF pour pratiques de vente abusives...   [Moderator moved the thread to the correct forum]  

Necesito cancelar la prueba gratis y no se puede

How to solve the registration problem?I know that there is a restriction for Russia and Belarus. I don't live in any of these countries. I live in Kazakhstan