Account, Payment, & Plan

I subscribe to the adobe student adobe plan where all the adobe apps are available, but recently it appeared that the illustrator app is no longer available in my plan.How do I resolve? 

I want to cancel my payment before the free trial expires.

I , ISABEL CARVALHO,  natural from LISBON, PORTUGAL, with actual residence in COIMBRA, decided to PROPOSE   the OPENING OF   A SPACE DEDICATED  TO THE SOCIAL SUPPORT  INSIDE ADOBE. WHY ? TAKING  MY OWN EXEMPLE, AS NOT THE ONLY CASE   OF PEOPLE CONTRIBUTING,  IN SOME WHAY  TO THE PAST SCIENTIFIC COMMUNITY   WHO ARE ACTUALLY PRIVATE OF FINANTIAL SUPPORT, TO PAY  THE ANNUAL OR MONTHLY SUBSCRIPTIONS  CORRESPONDING TO THE MINIMUM NUMBER OF APPLICATIONS, NECESSARY TO CONTINUE TO STUDY AT THEIR HOMES. THIS IS A WAKE-UP CALL AND  A PETITION I MAKE TO ADOBE HUMAN RESOURCES DEPARTMENT. NOTE   :   TODAY I DISCOVERED I WAS CHARGED  ABOUT MY MONTHLY SUBSCRIPTION TO ADOBE ACROBATE PRO  ( Euros 24,00)       -  MY SITUATION IS TRANSITORY ( AROUND SIX MONTHS - TANKS GOD ! ) BUT THE FACT IS  :  I STAYED WITHOUT ANYTH

Buen día, tengo una suscripción anual desde enero que no la use ya que se me extravío mi iPad, ahora que deseo hacer uso de la suscrición me doy cuenta que esta como plan gratuito. Necesito ayuda para resolverlo inmediatamente. 

I have just tried to cancel my subscription to Indesign and the web site says I have to pay just under £80 (GBP) - around 100USD in early cancellation fees.Why?I have been a customer for many many many years on a monthly subscription and now I have decided to stop doing this kind of work. So why is Adobe trying to screw another chunk of money out of me after all this time?There is no indication that I can see of a start / finish contract that I might be held to and even if there is, after all this time, I don't know why Adobe would not just gracefully say thank you for my custom over the period.Any Adobe staff here that would like to explain what appears to be a naked money grab?

I bought an Adobe card in the U.S with my laptop but when I try to redeem it to my account it says that it's from another country/region; Anyway to fix this so I can redeem it?

Hola, me llegó un correo que el precio de mi renovación anual será por un monto muy superior al plan escogido inicialmente. Al meterme en mi cuenta me sale que mantiene el mismo costo, ahora me crea la duda si cancelo el plan porque no quiero que me carguen mucho más dinero por un plan que en la web me dice que tiene otro costo. Con quién puedo averiguar cuál es el precio real de la renovación del plan. El cambio es de 219.00 a 360.00 por lo cual si es significativo. 

I am so frustrated.  I have been charged 6 months now for something I cancelled right after the free trial.  I have spoked with at least 5 different adobe customer service people and EVERY one of them tells me they have cancelled the membership without adding a fee.  IT IS STILL NOT CANCELLED AND I HAVE BEEN CHARGED EVERY MONTH!!!

All of the things that Creative Cloud has promised me is pretty much non-existent. It says that I have to buy Premiere Pro even though I have the subscription for Creative Cloud. Even when I try to buy Premiere Pro it says that I'm trying to buy Creative Cloud AGAIN. I just want to edit my videos the way I have been for the past two years at school.

Hi! I am Ditjon, and I am struggling with Adobe payment plans! I cancelled the default plan (the one which pays monthly), and then I got an offer to got this another month for free. I accepted the offer, but then I accidentally cancelled it also! I wanted to not pay form Oct 27 so I wanted it to expire in Oct 27, and it writes the same at my account but it is saying "You cancelled this plan", which for me meant that I will pay more.I got two questionos:1. According to what I've done will my account expire on Oct 27 or no?2. How can I manage the plan again because it isn't showing the button anymore?If you can help me, thanks a lot! 

如題我2023年7月購買了Adobe Creative Cloud計畫一年份(已付費)開始後超過14天，後來確定沒用到了。也已經於2023年8月中申請取消計畫，請問還會退款嗎？如果會，那會是如何退款？按比例退？如果不會，我認為是不合理的。(在網站上也沒看到不會退費的說明)

Kindly check on my refund.The purchase was done mistakenly and I have been requesting since then .Thanks

I am being charged for the monthly subscription to McAfee SafeConnect. McAfee say they cannot change my renewal options etc. The service is linked via Adobe apparently. So far adobe specialist are of no help either. Please help, I can't believe money is moving and these two business are lost at how to touch it.

I have been unable to install this software because my computer has so little RAM. Can you help me cancel this purchase contract?

HI, my question is this, I work 100% remotely and full time employed to company "X"I have my own personal plan with Adobe, can I use it to produce work for company "X", or MUST I wait for company "X" to provide me with their license? More precisely, does Adobe allow me to use my privet plan for professional work for my employer, company "X"? Thanks for any help you guys can provide me with.

I had a full creative cloud subscription through my employer.I'm switching to freelance so I refreshed my personal account and subscribed to the Photography plan of Adobe. (I only need photoshop basically, and this is the best option)I logged out and logged into my new account both in Creative Cloud and in Photoshop. I was hoping that it will recognized that Photoshop is already installed on my PC but it didn't. It's not listed in my creative cloud app as installed, and when I open photoshop it keeps me on the 7 days trial.Is there a way to keep this version of photoshop with my new subscription?

Hola, alguien sabe por qué no puedo pasarme al estudiante? Comencé la sub sin serlo, pero ahora estudio un máster y me gustaría cambiar el plan, es posible? Gracias de antemano, saludos

Hello everyone, I am currently based in France, and I am interested in purchasing the Adobe suite on an annual subscription, particularly taking advantage of the current 20% discount. However, I am planning to move to Canada in January 2024 for a period of two years. I would like to know if I will be able to continue using my Adobe subscription once I'm settled in Canada, or if I will need to get a new one. Specifically, I am considering subscribing to the annual plan with monthly payments. Will this subscription be transferable to Canada without any issues, and how can I ensure that I can continue using Adobe services without interruption after my move? I appreciate any help and advice on this matter in advance. Sincerely,Margault Message en Français pour les Francophone qui pourraient me lire : Bonjour à tous, Je suis actuellement basé en France et je suis intéressé par l'achat de la suite Adobe en abonnement annuel et paiement mensuel, notamment en

Hello!I've started a free trial and forgot to cancel it after 7 days. I've cancelled it today (1 day after free trial) and I've read that if I cancel the subscription in first 14 days I'll get a refund. Today I got a message from my bank, that Adobe wants to charge me for this first month, but I don't have enough money on my account. I can't contact Adobe (chatbox won't help and there's no way to talk to real people) with this problem. I was wondering if cancellation of subscription in the first 14 days gives me a refund, maybe if I won't get charged (because of lack of money on my account) the system will know that there's no refund to be made and it will all be clear. I won't have the money to eventually spend on that till next month, so I was wondering how to deal with this problem. Do I wait this month, then my account gets charged and I later get a refund? 

I recently got the free trial of the full Adobe pack, with the student reduction fee, solely because I needed a version of Photoshop that was not cracked for an exam. I obviously understand that the cancellation period is 2-weeks, as it should be, but I missed the deadline. Adobe simply took money off my card and I got NO notification whatsoever. Not on my email, not on my phone, nowhere. About 3 weeks after, I was looking for ways to cancel it and was truly appaled to find out that if I want to cancel it, I now have to pay half of the fee for the months I've left of the 1-year subscription, which is a couple hundred dollars. Personally, I find it disappointing. I've had colleagues with the same issue. Is there any way to get a refund? Or else I'm paying 20€/month for the rest of the year when I don't even need the pack anymore.  Thank you. 

Hello.Could you please cancel my plan?Because I try cancle my plan but there's not working.Thank you.

My company has a number of Acrobat licenses for our users, all of which are registered to the individual email address of the IT person who installed them. These range back to perpetual licenses for 2017 and 2020 Pro, but also include a recently acquired DC lisense. Is there any way to manage all of the company's licenses centrally and distribute them to specific individual users, rather than the current setup?

Hola, alguien sabe como cancelar un plan de escuelas y universidades? Ya intente de todo y no me sale por ningun lado la opcion para cancelar mi plan. ya contacte a adobe y me dan las mismas respuestas de siempre! por favor ayudenme.

I downloded free trial Adobe Ilustrator and after 3 or 4 days cancelled the free trial. I remember throughly going through all of the steps to cancel it and it was definitley done and this morning I found a charge on my account for the `Ilustrator and when I checked the Ilustrator the account was there as if I never cancelled it. So I cancelled it all again, but I am concerned that they will just pretend that I did not and charge me again next month. I feel very much befrauded. Their custummer service is none existant, no live human to talk to, so I have basicall been robbed off money they had no right to take. 

I had a free trial which, without my knowledge, was not cancelled. I was wondering if I can get a refund as my adobe subscription was not intentional nor was I able to use the total 30 days, as I did a month-month student plan.