Account, Payment, & Plan

Buongiorno, vorrei sapere come modificare solo l'indirizzo di fatturazione. Riesco a modificare la partita iva, riesco a modificare il metodo di pagamento, ma non riesco a modificare l'indirizzo di fatturazione.Grazie in anticipo.

I was trying to find an old file from Illustrator from a few years ago, so I went for a free trial. Couldn't find it, and cancelled my free trial after 3-4 days. I know for a fact I cancelled it. Just got billed for it anyways, and I can't seem to find ANYWHERE to actually get direct help from contact support. 

I am sure you consider this a feature for your revenue team, whilst generating a tonne of pissed off consumers. 12 month auto-renewing subscription plans with no way to stop the auto-renewal unless you catch the *one* subscription renewal reminder email within a 30 day window. Why can't I stop renewal ahead of that? 

Me cobran todos los meses, el problema es que voy a mi cuenta y me informan que no tengo ningun plan contratado.como puedo verificar el tema de mi cuenta y suspender este cobro. 

I need to change my billing address

I am having problems finding a record of what I paid and what I was charged just now...please sent me a receipt? Also, Please call me: [PERSONAL INFORMATION REMOVED BY MODERATOR - THIS IS AN OPEN FORUM NOT ADOBE SUPPORT, PLEASE DO NOT POST PERSONAL INFORMATION]  

Hey Guys.I can't seem to purchase the creative cloud plan due to this errorIncorrect billing infoWe are unable to approve your transaction at this time.There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.The country/region of the account is United States and so is the address associated to the credit card from the US.Can someone please help me with this?Thanks

When i was in school last year i signed up to adobe for a free trial, it has now been over a year and i'm still getting money taken out of my account monthly, i am not out of $450 which i cannot afford as i am a uni student.  I cannot log into my adobe account as it was a school email and now has been blocked since i've graduated. I've tried to contact adobe and have sent multiple emails about this but i've heard nothing back. I really need this money refunded asap. 

Necesito cancelar la suscripción de prueba de Adobe Illustrator, que según la oferta podía usar hasta hoy sin generar ningún cobro.No puedo entrar a mi sesión para hacerlo y no se me permite cambiar contraseña. Para cambiarla me piden conocer mi contraseña actual (tiene eso algún sentido, además de obstaculizar el dar de baja mi suscripción!!!??).No logré nada a través del chat, adjunto transcripción y  el teléfono de contacto no funciona.Supongo que esto servirá de algo...........

Mariage gone, no possibility to pay the abonement,... i not used any but i cant even cancel it 

hi i have a problem. My brother bought a paid subscription 6 months ago on my payment card and I only noticed this now is there any chance of getting any money back?

My license key as you can see works, but when I log in to this adobe with the account which key is linked to it tells me that there's no key linked to the account. how can I fix this problem???? I even tried different accounts, it aint linked to them. why has adobe gotta be so   [Profanity removed by moderator]

there are 2 ways to contact adobe; chat and twitter/x:chat:use a browser that allows popups and cookiesand click here, https://helpx.adobe.com/contact.html?rghtup=autoOpenin the chat field (lower right), type AGENTbe patient, it can take quite a while to reach a human.twitter/x:tweet @AdobeCarep.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Hi all! Is there a direct contact email / contact number for Adobe? They ae trying to bill me for subscription services when the subscription was cancelled within the trial. They actually emailed me acknowlegemetn of this so i am not sure why they are sending me invoiced 😞 I can't seem to find a direct contact anywhere!

Hello. The monthly fee of SGD 72.34 was deducted from my bank account on 5 April 2023, but today, I cannot access my Adobe accounts. According to the latest invoice dated 2 April 2023 (Order No AE00006500586ESG), the service term was for 2 April to 1 May 2023.  Attached are the invoice and the screenshot from my banking app showing the transaction.<removed-kglad>Here is a possible related matter: I had started on a student plan in March 2021, but now am no longer a student. (Had started paying SGD26.30, but recently got charged SGD72.34) I have since changed my email address to my yahoo email address, but that did not solve the problem. I still cannot access the Adobe apps. Please advise asap as I need to use the Adobe apps to do my work. Thank you. 

Hi,I'm trying to change my plan to an education one but when I go to input the school name it does not allow me to, meaning I can't change the plan. Any help would be appreciated.  Thanks.

PLEASE Help, i'm getting so much frustration. (From the netherlands) my english is typewise fine but talking on the phone does not work for my.5 months ago i have been helped with a problem on the chat! (Macbook) now i cant find anywhere on my phone how i can do it again. Is this  because off the phone. adobe is making me crazy. Storry short, i have been paying 5 times 36 euro for a adobe indesign and i can not find back from what acount. Or how i get my money back. i'm alteady paying for in design , but because i do not understand hoe the f this can get so complicated I purchased a 1 year account. I didnt even know how i did that, so talking on the chat someone finnaly helps me en gifs me discount because it was mistake and i do not have that kinda money. So I was happy.but for a couple of months i have been dealing with depression and didn't notice. But now i am looking at my paypal and seeing i have been paying TWICE now. And only the account for in design where

Good morning,We are your client and we need residence certificate from your company.Would you be so kind and send us a residence certificate for 2022 and 2023? Polish law requires the submission of such a certificate for tax purposes.I would appreciate your help.Thank you.

Hello,I signed up for the Adobe Illustrator trail, but cancelled after a couple of days as it wasn't what I was looking for. I received an e-mail to say my cancellation was completed and since I have had 2 attempts to take the monthly subscription fee from my bank account. Can you please advise on this please? Thank you. 

I canceled my subscription and i want to undo this how i can do it please?Thanks

I'm being charged for a Light Room account that was cancelled months ago - how can I stop adobe from taking my money out direct debit .. is there a number to call 

Hi!I started a free trial of Adobe InDesign in September last year, and I never managed to install it on my computer. When logging in to my account to end the plan, I found that there was no way to end it (I doublecheked many times). I thought this had to do with me never managing to get started, so that there was no plan to end. But now I saw in my bank account that there have been monthly payments to Adobe since then, even though I have not had an active plan! This is a complete mistake which needs to be corrected. This forum is probably not the right place for this issue, but I have looking all over Adobe's website for ways of contacting them, and I have found none. Could anyone let me know how to contact Adobe about this?All the bestPer

I have 2 things I need help with. I have the 2023 yearly package with all the apps (I've done this since CS6). Though it automatically got my yearly payment, (showed on my credit card), it still says I need to update payment (there is no update to be made). Have tried several things, but the notice remains, however I have no problem using my Adobe products, so I can just ignore it if that's the best way. On my 2nd issue, in November I just loaded a bunch of actions in PS22, which when I updated lated that month did not travel to my new update to PS23. (They still show up in PS22 if I open it.) Any ideas on how I can quickly move them to PS23? (That goes for shapes and styles too.) I have one last question. (Sorry.) Do I need to keep all the older versions on my computer? It's getting to be quite a lot with all the versions for the past 5 or 6 years. Thanks for any help.--Kim Jacobs

bonjour , comment resilier un abonnement payant sans frais de résiliation?

so i am a student of 3d animation, and bought the student plan to do some texsture work as well as editing my film, and i am trying to use substance and it tells me its not in the plan! is there anyone i can talk to? how can i use it without paying for the full program which costs to much for a student