Account, Payment, & Plan

Hello everyone, My payment for All Creative Cloud 100 Go at 62€ per month was not accepted yesterday.Adobe tells me that if I don't do anything, my subscription will automatically be deleted.But, I tried a few months ago to delete personally my subscription, and they are asking for a fee if I don't do it at a certain time. Can someone tell me if they will give me a fee if they automatically delete my subscription?I need a very fast answer.  Thanks very much. Theo

I just saw there's 60% discount on creative cloud for individual plan in my country . I was wondering if it's just a one time discount or will it continuously charge me at the discounted price? Does anyone here already tried it? Any information would be very helpful! Thank you! (Can't find the right topic so i just select all of them) 

Hi, I have bought a new computer, and I'm trying to log in to my account in Creative Cloud so I can use InDesign. But I receive this message immediately after I have filled in username and password: "You've been signed out - Please sign in again to continue using Adobe apps" (see screenshot attached). Does anyone have a clue what's the problem? I am logged in to my account in the browser, so it's not wrong password. I have also deactivated all the previous devices. I appreciate all the answers 🙂

Looking to see if i can speak to an admin about payments, can seem to find chat on the homepage soz if this isnt aloud.

Hi,  I´d to change my plan from Photoshop to Lightroom plan with 1TB, but is not possible. You can see on PrintScr below. I followed this guide: Learn how to change your Adobe plan or subscription.So I don´t know where problem is. I   Thank you, Tereza 

Hi! I was recently charged PHP 1,570.00 while subscribed to Adobe Photoshop on February 26, 2023 (PH time). I canceled my plan on March 4, 2023 (PH time) and was informed I'd get a refund in 3-5 working days after my cancellation. It has been 13 days already, and I haven't received any refund yet. How long does the issuance of refunds usually take? Will Adobe send an email once the refund is already processed? Thanks to those who will answer! 

Hello,  Our company do not dispose a Comp Credit Card to purchase a new subscription for InDesign.  We need an annual subscription for the next few years. How can we apply for this? Thanks, Tech Manager

I do not use your services. However, it seems a subscription has been running for nearly two years!!!!!!!!!!Can you please cancel my subscriptions ASAP, as the page does not let me do so.. and keeps sending me to the password reset page.Also, if you could refund me for the last 24 months of subscriptions, that would be great; they are entirely fraudulent. I will contact my credit card company, as this is ridiculous.

Hello everyone, i'm in a situation where i don't know how to identify and. So i have been using my uni email to as a primary email to create a personal account and there i purchased a yearly plan student for a year. My subscription is now ended. However, I found out that i could use my uni email to log in Adobe (with license from the uni). And the other day, i was trying to log in my uni account to use Adobe but it didn't work. My professor clicked "sign in with a different account" but it also didn't work. My question is, how can I resolve this problem?  Thank you for your help.With regards, M.A

I'm working on my Behance portfolio and decided to go into my Adobe ID to update my information. Listed under my secondary email is a now defunct email address from my old job. When I go to remove or change, it says I'm signing in with a social account and I have to change my password. I have no idea what this means. How can I get rid of my secondary email address? The company I used to work for is out of business and I have no way to get in touch with them. And even if I could, the accounts are now closed with no way to access. Thank you.

I cannot cancel my subscripiton because after i click "cancel plan" it moves me to another page, where i have to change my password. After changing, page is only refreshing.  Is it possible to get refund in this situation?

Minha assinatura do Adobe Cloud é a assinatura anual e cobrado R$124/mensalmente todo dia 14.Hoje ao abrir o aplicativo recebi a notificação de problema com o pagamento e ao abrir a janela para realizar o pagamento está informando o valor a pagar de R$224.  R$100 a mais do que o valor da minha assinatura e não recebi nenhum informativo sobre reajuste e/ou cobrança adicional do serviço, uma vez que possuo apenas a quantidade permitida de dispositivos ativos.

O ano de nascimento ficou mal quando fiz a minha inscrição, como faço para poder alterar? Já tentei excluir a conta e voltar a criar, mas nunca me deixa criar uma conta nova porque nunca assume como conta excluida (mesmo recebendo um mail a dizer que foi excluida).

I have a similar issue and cannot find any chat box on the UK support page.  Any ideas?  i am just going round in circles with this...

Hi adobe, I'd like to ask you that if possible make an plan for low-income families. Because we really like to learn your apps and improve our careers but unfortunately we can't afford subscription

I've been trying to cancel my plan for nearly a year and nothing seems to work. |'ve tried calling it quits (just to be told I need to pay a penalty), trying to let the contract end, uninstalling the apps or not using them. Can't even get in contact with the staff to get help. I'm about £120 down due to this and still can't cancel without paying a £54 fee! Where is the help and how do I get my money back? I feel robbed and certainly wouldnt recommend this to anyone else at this point. It's not worth it. 

Bonjour,J'ai un abonnement en cours jusqu’en novembre 2023, mais je viens de recevoir un mail me disant ceci : Votre abonnement a pris fin. Pour le réactiver, contactez le Service clientèle. Il m'est complètement impossible de joindre le service client pour des explications.Comment faire pour contacter le service client?

Are you do not want to continue to subscribe to creative cloud services. I only want to use the main illustrator app. Question: how do I subscribe to a plan that only offers illustrator?

I have never been more frustrated with a support service.  All I wanted to do was cancel, due to technical issues I couldn't do it myself. I evertually had "help" from a support agent who proceed to waste my time (30 mins) with offers I very clearly refused instead of just cancelling my account.  30mins on a chat with Adobe is a waste of anyones time. Not to mention when I didn't go for an offer the support agent ended the conversation! This would so easily be changed by updating your support person script.TERRRIBLE CX.  

Chi mi puoi risolvere il problema della fatturazione? Anno scorso ho pagato doppia fattura per lo stesso ordine, quest'anno mi hanno preso tre volte in più del dovuto pagamento. SOS risolvete il problema della fatturazione.

Hey.I did cancel my plan with adobe because I dont use it as much as before. I had to pay for another month before it go canceld wich is fine. But afterwards I got my last date (24 march), on this day my account is frozen. But then they took money for another 4 months (120 usd). I get that that was in my plan or something with yearly subscription and its sad I lost the money. BUT, then I should atleast be able to use the app for 4 months more aswell? otherwise im paying for nothing at all. Thanks to anyone who can help me with this.

We'll I just cancelled my adobe plan because I didn't use it. They tell you they charge you month to month but nowhere during the transaction do they mention that if you cancel early your stuck paying 50% of th total year. What a waste, I'm def never utilizing them for any other projects. 

Hello,I have a question about my account. Every month my account is charged for Creative Cloud even though I have not subscribed to any service.Is it possible to trace if I give you all the payment details, how is it possible that I am being charged, who inserted my card to you and also what option do I have to be able to cancel it.Please contact me, there is no other way to reach you.Thank you very much in advance and I hope we can resolve the situation together.

I am trying to cancel my account which is connected to an email address I no longer have access to. The email address is from a domain that was my old company, but that company has been shut down & that domain name no longer exists. How do I cancel my subscription? 

how do i do the same thing but with ai?