Account, Payment, & Plan

Curious to know if anyone else wasn't able to do this. It looks like there is an opportunity to take advantage of 25% off for hte next 12 months on my homepage, but wheI click it, I can't get it. How do I take advantage of this offer? And it it doesn't apply to me, why is being offered on my homepage? 

Esta funcion solo la pueden utilizar los usuarios mayores de 18 años. Segun su cuenta, todavia no tiene esa edad. ¿Como y desde donde? Modifico la edad de mi cuenta, soy mayor de edad, no entiendo porque me dice que soy menor de edad. Saludos! ------------------------------------------------------------------ This feature can only be used by users over the age of 18. According to his account, he is not yet that age. How and from where? I change the age of my account, I am of legal age, I do not understand why it tells me that I am a minor. Greetings!

hej ! Jag undrar hur man ändrar åldern på sitt Photoshop konto. försöker nämligen att testa den nya generate funktionen och det står att jag måste vara över 18 år gammal och att mitt konto är inställde som mindreåring av någon anledning.

Hi, my student subscription ends in June this year - the last payment comes out on the 3rd June.I don't want to continue with subscription as from June I will be using the software only for work purposes and my work provides a license for all Adobe programs. When should I cancel my subscription? When I try to do it now it I get an information that I'll be charged above 1000 dkk (I'm based in Denmark) for ending it too early. I worry that if I wait for 3rd June it will want to give me some other penalty for ending the subscription. I would love to get more guidance on this as for some reason the support chat from Adobe is not working. Kind regards,Nina

Wie kann ich mein Alter verifizieren?

We made the mistake of paying for licenses for both Adobe acrobat & Photoshop using two different emails.  I have no idea how to have both softward work on the same email address. It is very frustrating to have to sign out each and everytime one of the two aformentioned softwares in order to use my licensed version. Please help.

Hallo in die Runde! Ich würde gerne Adobe Acrobat Standard testen. Aber auf dem Weg dorthin werde ich immer aufgefordert, entweder meine Kreditkartendaten einzugeben oder eine Einzugsermächtigung zu erteilen. Ich möchte beides nicht! Für einen bloßen Test schon gar nicht, aber auch wenn ich mich entschließen sollte, die Software zu mieten (kaufen kann man ja gemeinerweise nicht mehr), möchte ich überweisen.Wie kann ich das bewerkstelligen? Gruß,André

SCAM!!!80 USD  TO CANCEL SUBSCRIPTION.. INSANE

my son is at college and wants to use the new AI features. Is there a way to change his DOB in the settings? I can't see any options anywhere and have looked online for answers, but found nothing

If I have the PSD/LR subscription, and I have LR open on my Mac, can my wife open PSD on her Mac - at the same time under my credentials? 

Tried to change my email address to Email B, but it says Email B is already used with another account. So I signed out, and tried to sign in with Email B (I do have saved password on the Adobe site for Email B), but it tells me can't find any account with Email B. What's going on here?

So I have just cancelled my yearly photography plan that included photoshop, lightroom and adobe bridge as I could not afford it due to the cost of living. However It really does help me. I have however just been given some money as a gift to help either pay for some of it for another year or put towards monthly payments. My issue is, I cannot find any option to revert this which was done on 18/05. (plan ending on 27/05) This wouldn't be too much of an issue, as I know I can just resign up for a new membership when it ends. However I cannot find the same plan I used before, only that with Lightroom and PS but I would heavily use bridge in my work.  What are my options as I'm going to assume I cannot undo my cancellation on my current plan? 

Illustrator planını satın aldım ve ödemesini yaptım. Bir dakika sonra All Apps planında Illustrator için bir teklif olduğunu fark ettim. Ben de onu aldım ve ödemesini yaptım. Sonunda Illustrator'ı iki kez satın aldım. Illustrator için yaptığım mükerrer ödeme için geri ödeme almam mümkün mü?

I have blocked the payment from going through but I cancelled my plan during the free trial. They charged me 30 pounds once and since then I have blocked the payment. They try and steal another 30 pounds from my account EVERY 2 DAYS. I need it to stop because it's getting annoying. They're not going to get their money, it doesn't belong to them. I can't get through to customer care because there is jack all way to get hold of someone to sort it out. 

Hi, recently I wanted to upgrade from Photography Plan Subscribtion to Full adobe creative plan with all apps included. There is no option available for me to change the plan, only to cancel it with down payment of what's left in the subscription agreement. Please help cause I am in nedd to start video editing with Premiere Pro.

My google account doesn't list my full name. Last name ends is only one letter, for privacy purposes. As a result, on password creation, the password cannot have that letter anywhere in it. Feel like this is an edge case that could be fixed quickly.

I have installed adope software and created adope ID  .after creation by registering software it is showing the following Error message" ACCESS DENIED "-YOU ARE NOT ELIGIBLE TO USE THIS PRODUCT OR SERVICE DUE TO THE SERVICE ELIGIBILITY REQUIREMENTS"

Hi, I need someone to stop this madness. I need to speak to a human at your corporation, as you have made it impossible to contact one, THUS, I am resorting to writing this. I am continuously being charged on my CREDIT CARD for a charge that was incorrectly CHARGED to my CREDIT CARD all last year, and I had to go through hell to resolve to get you to stop. AND NOW it has started up again THIS YEAR. ALL YEAR. I have not authorized this. I have not ordered this product. It does not show up under my billing history, BUT it is on my CREDIT CARD monthly showing ADOBE is charging me. This needs to get resolved. You need to contact me immediately. I know you have my phone number on file. Call me and ID yourself properly immediately. This is riddiculous at this point. I require the money back and for you to STOP charging me this charge. 

How am I supposed to cancel a subscription if I cant find it in my account. Anyone had that problem?I was reminded that my subscription will be renewed , but I can cancel it also. But cancelling is not possible as it does not show in my subscriptions. 

I went to cancel my acct and it says I have no paid plans when I do and have been charged every month so how do I resolve this? TY 

Hello!Today I made an online payment for adobe premiere rush. It doesn't work right, I can't export my projects.I would like my money back, how do I proceed?

Hi there! Need help. I lost access to edit my projects on Behance after canceling subscription by my ex-employer. Despite the fact that my current account linked with my private mail. I'm noticed also that my existing Behance page was created a long time ago before I had got a subscription from this employer. What should I do to restore access to manage my existing projects on Behance? Screen from Behance page please see in attachment. Thanks in advance!

The difficulty in even getting this far is frankly insane! I do not want the free creative cloud or any adobe products, please delete my account entirely. PLEASE JUST DELETE MY ACCOUNT!thank you

Buenos días!Quiero cancelar mi subscripción porque no la necesito pero me indica que debo cancelar 160.000 COP por incumplir el año del plan adquirido. En qué fecha debo realizar la cancelación del plan para que no me cobren adicionales por incumplimiento?

Hello,  I would like to talk to someone on the Adobe team about my subscription, but I cannot find a contact email nor phone number...can someone please send me an email or phone number to discuss my account?  I did not intend to have an annual subscription and cannot afford the 50% penalty cancellation fee.