Account, Payment, & Plan

Hi all! I cancelled my subcriptions for Illustrator and Photoshop but would rather like to change the plan. Is it possible to un-cancel and thus avoid paying th cancellation fee?  Your help is appreciated! Phila 

I tried to cancel my 'extra' 1T storage plan ($US9.99/mo, I think); Adobe claims that if I do so I will "lose access" to my "favourite apps." Am I then obliged to pay both for the apps (about $60US/mo) AND for the storage plan I don't want and do not use?

Hallo ,ich habe eine Gutscheinkarte für 1 Jahr Lighroom geschenkt bekommen . Nach registrierung und instellation habe ich festgestellt das es leider das falsche ist . Ich würde gern auf Lightroom Classic wwechseln. Die abos kosten ja das gleiche.Leider wird mir im  Account kein wechseln angezeigt sonder nur das abo zu kündigen. Hat jemand erfarungen ob der wechsel funktioniert und wenn ja wie ?Lg  

Hello,I'm trying to get help from Adobe, however I cannot find a direct email or way to get support from you, that's why I'm ending up here.I want to change the invoice name to my business name instead of my personal name, however in Billing details I can only update the payment information, but not the billing information. Any help?I'm subscribed to Adobe Creative Cloud.

Dear Adobe Team,I am writing to you regarding my Adobe subscription. Unfortunately, at the time of subscribing, I was not aware that it was a yearly subscription and that cancelling it would result in a charge of 106€. As a student with limited financial resources, I cannot afford a yearly subscription and it would result in my bank account going into the negative. Furthermore, my bank would not allow any further payments. Therefore, it would be of great help to me if I could pay the difference between my current subscription term (2 months) and a monthly subscription, or if you could kindly cancel my subscription without any additional fees. Thank you in advance for your help and support.Sincerely

Hi, I was under the impression I would be charged with the student discount but I am being charged the full price. Could someone explain this, how I could fix it, or how I can cancel my account?

I have subscribed to Creative Cloud All Apps 100GB plan three years ago.My plan issues next April, then will be automatically subscribed for a year.I mostly use Lightroom and Photoshop, and also the portfolio web-system.All of them are included in the Photography plan (€ 11,99/month), I would like to change to this plan before next subscription.Is it possible without a loss of data (I own a website with the portfolio web-system)?Thanks,Xavier

I used to have 2 Adobe accounts under two different email addresses. I recently deleted one of these accounts, but I want to change the primary email of my remaining account (the one with an active plan) to the email of my deleted account. When I try to do that, it says the email is taken. However, the account that uses this email should no longer exist. (Do I have to wait a few days before the email of that deleted account is out of the system?)Is there a way I can change my primary email to the email of a deleted account?

I want to change the emails that receive the verification/access codes when Adobe sends me one to access my account.Thanks!

I have a monthly plan for $19.99 and I just looked over my credit card bill and am being charged $57.69 as one charge each month. I cannot get anyone from customer service on the phone. How can I get there charges clarified and straightened out?

Hello all, I was wondering if anyone could help me.I am stuck in a yearly subscription as I needed to use adobe to edit an important on off document. I cannot afford to keep paying for it monthly in my situation and it costs a lot of money to cancel which it completely outrageous.I don't use adobe at all, it is just a burden that is taking my money each month and when I try to search for a way to contact adobe it leads me round in circles to nowhere. could anyone help me figure this out? thanks!

HiUsing substance3d painter on my student account and it expired, so I reinstalled it and used trial mode for 30 days as I had to submit work, now it has expired but I still have a year left on the plan which stubstance painter is included. I cannot get the product to activate (keep getting there is an issue to contact the server (status 410)). Please can someone advise what to do? I have tried uninstalling and re-installing substance and logging out of adobe cloud account and signing back in but no joy. Many thanks for any help.

I paid for and downloaded the latest Premier elements via the Adobe website only 3 days ago but this was wrong, i feel the information was misleading. I thought i had to pay upfront for the month's trial. As it is only 3 days ago, I believe i am able to get a refund. I have tried very hard to find a contact number, email or even chat but to no avail. Can any one help with this please? At least a a way of contacting Adobe would be much appreciatedThank you

Hello, I cancelled my adobe subricption but it still charged me. It already charged me for 2 months. even if I didn't cancel on time it should have only charged me once. it says on my account that "You have no paid plans". I'm not sure what to do from here.   

i want purchase adobe xd but in my region ( cambodia ) can't purchase this plan and i has been contact to resller ready but no body can purchase it only buy full all apps only do you have any solution because it want share y work to my client . i has been try contact to my friend at Canada his say no longer purchase Adobe xd   [Post moved by Moderator]

Good afternoon,I recently moved to Spain from the Netherlands. After moving, I found out my credit card was going to expire so I wanted to add my Spanish credit card. I was not able to do this and someone from Adobe Services I chatted with told me to cancel my subscription and try again when I needed a new one. Today is the day my subscription is canceled. I managed to change the region to Spain but when I want to buy a new plan, I can't change the region/address. I can't add my new credit card details nor can I change my VAT number. And there is nowhere on this site that can help me with this so that is why I'm filling in this form. I was able to chat to someone when I still had my plan but no I can't. And I need the plan today!Hope to hear from someone soon.Kind regards,Eline

I hardly use PS and LR these days, so I decided to end my monthly sub (Photography plan 20gb) I dont use the cloude storage. I clicked on the cancel button at it told me I had a £34.94 early cancellation fee. WTF i thought! Ive been paying £9.98 per month since 2017. How come im now having to pay a fee to leave?

I'm chocked to be honnest. Living in France, I doubt Adobe methods are legal here. How can I get my plan renew without a single notice, and more than that I cannot cancel it without paying for the year ?What kind of corporation do that ?Does someone have an EU hotline number, the web support is made in a way you just cannot find it. 

Hi Adobe Community!Recently, I have changed my bank account card for the billing (note that the bank is in a different country) for my student account, and now the monthly charge has risen from 19€ (normal student acc. fee) to 30€.How can I fix this, what did go wrong? Thank you again, and kindest regards,A

hello, a card is linked to my account EMAIL REMOVED I bought a subscription for $23 and this money was immediately withdrawn from me on February 16, and today I was withdrawn for the second time, I ask you to sort it out and return the funds to the card that is linked to my account .   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information] Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730 

I would like to chat with an operator, if I'm not wrong they had this option before, am I right?

I paid my annual subscription using an Amazon card in advance of my end date. After this year started my options were terminated. I have checked the site which confirms that the card was used and cannot be used again I cannot find a way of connecting to Accounts to sort out the problem. Has anyone else had this problem and did they find a solution.

I don't use my plan this year. (adobe program)Could u cancel my program for free?  I'll use your program next year..

I brought my adobe creative suite in August, and last night it signed out itself and now I see start a trial notification on it. I have looked and searched everything on the internet to fix it but it wouldn't fix. I have tried logging in and logging out, and updating the apps. Help.

Hi, I checked my bank statemnet and we are being charge €25 per month for photoshop. I never signed up to this product.I went to cancel the subscription and it states i must pay €135 cancel fee. I tried to contact adobe but they do ngive email/live chat details. The irish number i called is invalid. I do not want to pay the camnelation fee as we never signed up for this product.We are accountants and would have no use for photoshop. I would like to camcel product without paying €135 cancellation fee.