Account, Payment, & Plan

me estan quitando dinero de mi tarjeta y yo no recuerdo haber comprado nada con adobe necesito que me diga de que correo electronico me registre para poder hacer la cancelacion de la suscripcion 

Hi all, I started a 7 days trial for Acrobat Pro but decided not to continue.When you going my Adobe account, I have the option to change my plan or cancel.Either option returns "Social sign in not supported".Accessing my account from Acrobat Pro or from Adobe's site directly gives me the same error.Signing in with a gmail account.What is necessary to cancel my trial?Thanks in advance. Best regards Squid

Hello,  As a decades long user and former software sales executive, why in the heck do you force people to pay for a year in full rther than pay the balance on an existing yearly subscription billed monthly? Why can't I preempt a monthly subscription payment with a one time payment? Why won't you allow prepaid non refundable debit cards for payment?  Do better. This is ridicilous; especially given that millions of us are finanically hurting. Help your clients remain clients; and grow your business with flexible payment options. This is not a difficult thing to offer. Thanks. 

Dear Sir,I am writing to you because I have a serious health problem, I am writing to you because I have a serious health problem and I don't know when I will come back to it. (cancer). My godson managed my bank accounts.Can you give me back the amount of the subscription that has already been debited from my account by your services and delete the software.I hope you understand my situation, but this has come as a shock to me.Best regards, thank you very much.Thank you very much,Jean- Claude Leroy

Hello everyone, please help! I'm Adobe Contributor, and each year, I have access to the Plan for Photographers as a Gift from Adobe for their Contributors.To reach a free product, I should use redeem code.So, my steps are:1. I should click on my unique link "here" in the blue ribbon.2. I should choose the app I want on the page with a list of apps where I am redirected to the link from point 1. I will see redeem code. Issue: I can't move from step 1 to step 2 because an error "This site can't be reached" appears. I've tried that with two different computers (Desktop PC and MacBook). Also, I've been attempting with four browsers (Chrome, Firefox, Opera on PC, and Safari on Mac). I've tried with and without VPN. Any combination doesn't work. Additionally, I personally know a colleague from another country who has the same issue right now, so the problem isn't unique. I have reached Adobe support via chat and have explained everything in detail with screenshots. B

My plan for CC expired a while ago. I'm not renewing. Also want to delete my account, but I can't because "You must update your payment information before cancelling your plan." I get a page where I need to enter my credit card details. It literally states "Your plan has expired. Please update your payment details to reactivate it." I'm not entering any payment details when Adobe is just going to charge money on it TO ALLOW ME TO CANCEL. How do I even cancel an already expired plan? So I'm stuck in a loop, never to be able to leave. How is this normal?

Hey all, I just found out that you can't get a refund for an annual prepaid renewal payment even within the normal 14-day refund window because your "initial purchase date" was whatever year you originally signed up. For example, I signed up in May 2021. My renewal payment happened on May 1st (10 days ago) and I can't get a refund because my initial purchase date was two years ago. At least, that's what the support chat told me. This didn't seem right to me and I wanted to let everyone know and get any feedback if this seems wrong. Maybe I'm just unaware. Regards.

I'm having trouble logging in to my Adobe contributor account, please help, I'm always asked to verify 2 times, namely verification with email and with a telephone number, even though my telephone number has been lost, so I don't get a verification code, please really help    [Moderator moved the thread to the correct forum, this is an Adobe account issue that is not related to the contributor account]

Hey hey! I received an email today that my Adobe creative cloud price will be raised from 27th of April 2022. I thought we were living the year 2023 already...But jokes aside, I don´t think they are joking since in creative cloud it states a higher price for next month, they have just made a mistake with the date in the email.  However I wanted to contact them to check this but the contact page doesn´t load so I can´t get in touch with them. Anybody else experiensing similar? What to do ? Maybe have to just cancel the subscription and change to chaper or free editing tools, if can´t even get hold on their support.Is there a phone number for the support? I have only used chat in the past. Pretty sad and disappointed to receive the email with bad news and mistakes. It´s a lot of money for a starting entrepreneur 😞 Thanks in advance for help. Best regards, Sarina 

I'm having trouble logging in to my Adobe contributor account, please help, I'm always asked to verify 2 times, namely verification with email and with a telephone number, even though my telephone number has been lost, so I don't get a verification code, please really help   [Moderator moved the thread to the correct forum]

hello! I forgot to cancel my free trial and just got charged for a whole year membership. Is there a chance to get a refund if I cancel my subscription? thanks!!

Hello.At 14th April,i bought my Lightroom monthly subscription with itunes gift card.But,last monday(7th May),it said my subscription was expired and in my app store,$10 from buying subscription of last month was back.I was confused but i bought itunes gift code and tried to renew the subscription.Then,it said that it will renew at 14th but today,it changed to 15th.How can i renew the subscription ASAP? Please,help me.I have to work.i really need it and my works to finish.How can i Gmail to team, and ask for help to allow me to be able to renew the subscription? 

Hallo,heute plötzlich Mein LR Classic und PS meinen, dass ich vielleicht ein Free Trail starten soll und später zahlne kann. Also übliche Art und Weise. Aber ich hab im Dezember 2022 LR Classic und PS im Abo gekauft. Zahlungsmethode hab ich geändert, dass Bankverbindung neu ist. Und weiter kein Zugriff.Was soll ich machen. Also nochmal kaufen geht nicht in die FrageVDVGAlex

I've been using Adobe for quite a while now, and I'm using all apps plan.I was using a student discount until last month and since April it was over and now paying full price.For some reason, after I made the payment for the same plan but at full price, it does not let me access any app on my main device.It has never happened before this month, and I can see the payment history saying it was successful.I tried buying the same plan since the creative cloud on my device says I need to renew my subscription, but whenever I go further than just that step it says I already have that plan and asks if I want to pay for the team plan.I've been trying to reach out to customer service via website, but it doesn't do anything but making me wait for no response.How can I regain access in this case?

I just retired after 43 years as a graphic designer/art director. I've used Adobe products since Macs first came on the scene. As much as I would love to keep using the Suite for occasional home projects, I can't justify $60/month for occasional use. Adobe has plans for students... HEY ADOBE, HOW ABOUT US RETIRED FOLKS!!! For $25-30 month, I'd keep the Suite.  On a limited budget, $60/month is way too much for something I might use once a week. Get with it, Adobe, your missing a market.

Could someone please help me define the purchase? STKS,ALL,MLP,DRI01,MUN,001,N/AItem# 65260755 Thank you so much.

How to change invoice details of an old bill, as they were entered incorrectly when creating the account, and the payers bank card has also changed ? 

I've recently made a new account for adobe, but it was odd how my old number was already set up with the new account I made today. I think I know why, but that's not my problem right now. the thing is, the number that is used for my account is not my  number anymore. So I've tried to remove it with the remove button. However, the funny thing is, if I want to remove it, I have to sign in and get a verification code from that old number. How is that even a thing? Please help because I am very insecure and when I tried it again, there was a pop up saying that 'this access has been disabled." Please help someone...

Hallo Liebe Adobe Community,hallo liebes Adobe Team, ich war gerade eben auf meinem Konto und wollte meine Abos verwalten und evtl. mein Abo wechseln. Jedoch sehe ich, dass es ein "Abrechnungsproblem" gibt. Da ich bisher keine Probleme mit der Zahlung hatte und auch weiterhin normal bezahle, habe ich einfach meine Lastschriftdaten erneut eingetragen und bekam weiterhin die Meldung.  Jetzt habe ich auf Paypal umgeschaltet, bekomme jedoch weiterhin die Fehlermeldung.  Da ich somit auch nicht mein Abo wechseln kann, bitte ich um eine schnell und kurzfristige Lösung dieses Problems. Vielen Dank im Voraus. Liebe Grüße. Shoran

I've got a VERY simple issue.  I need one duplicate billing to be cancelled. Someone named Tanuja is on the other end of an "Assistant" chat.  This (Possible) human has been less than helpful, in fact, Tanuja has made this very simple issue worse.  I need an actual human who I can communicate this to. 

DO NOT AGREE TO THE FREE TRIAL.   i was unable to cancel the free trail as adobe prompted me to UPDATE my payment details first before i could cancel my free trail. INSTEAD, they charged me for the plan again and did not have an option to cancel. the so called "contract" is a joke because there was literally no way to cancel the free trail even at the time when the trail was running. now i have to pay for a year annually which will cost 100 USD.    the useless agent offered me to still pay for the annual plan but with a discount. But even so, i still have to pay almost 100 dollars. i swear adobe is [vulgar & defamatory remarks removed by moderator.]  

i want to cancel my subscription

I subscribed to Photoshop for my iPad a couple of weeks ago. I want to replace that subscription with one I can use on my laptop. How do I do so?

Hi, I am a student and I purchased the student plan that gave me 5 days free trial and then the payment was going to be made, I had a problem and the 5 days have passed, the payment was made, but I know that within 14 days I can receive a refund, is it possible?, I need help and no one answers me or my phone.I found this that says I will get a refund, but when I try to do it, it doesn't come out that I will get a refund, someone please help me.

Adobe stock is not usable in my country, to cancel the paying subscription I have to pay a penalty???What kind of system is this?I am a user for the past God knows how many years..This is not fair and this will get people away from your services..