Account, Payment, & Plan

hi, when shall I terminate the subscription to avoid cancellation fee? 

I signed up for the 7 day trial end of december and tried to cancel it a week later but that wasn't working. I gave up and forgot about it until just now when I saw that I've been invoiced for 2 months already and apparently it put me on an annual subscription which I never signed up for. Now when I try to cancel this subscription it's telling me I need to pay a cancellation fee of 120 euros.. Kind of ridiculous since I never signed up for this subscription. Please cancel my trial/subscription and refund the 2 months, I haven't even used any of the programs, it was only needed to try to edit a PDF.  

Hello, I want to cancel my plan after 7 days trial but I can't enter "plan manage" tab, I received message to update my paymant info whitch is correct.Please help me how to cancel that plan!

Hallo, ich schreibe für meine Freundin.Sie hat sich heute dazu entschlossen bei einem örtlichen Händler eine Karte für 1 Jahr Creative Cloud Photo zu kaufen.Die Seriennummer wurde auf der Adobe Seite auch akzeptiert und auf der Seite wird in ihrem Account auch das Abo angezeigt.Wenn sie jetzt aber in ihrer Desktop App geht werden dort weder Photoshop noch Lightroom bei ihrem Abo angezeigt. Sie kann also ihre bezahlten Anwendungen nicht nutzen.Einzig das Premiere Rush das sie bereits vorher nutzte wird bei ihr angezeigt.Wie kommt sie an ihre neuen Produkte? GrüßeMars

Hi, I redeemed the Adobe XD plan, but right now I want to purchase a student plan(all apps). It said you can't buy it because you already own XD. So, I canceled the existing plan. But, still, it's not allowing me to purchase it. What to do.

제가 어도비 구독을 취소한지 꽤 되었고 어도비 사이트 들어가서 플랜을 봐도 유료 플랜은 없다고 하는데 왜 계속 돈이 나가는지 알고 싶습니다. 만약 제가 구독이 되어있는게 있다면 취소 부탁드립니다.ㅠㅠ

A local university student approached me offering some redemption tokens for sale. I was initially concerned about the legality of the act but then he even produced a chat screenshot with an Adobe agent where he explicitly confirmed that the sale of these tokens is valid.My question is, how can I do this myself?

I'm having trouble finding contact info for Adobe Support.It's easy enough to find this link:Clicking "start now" brings you here:... which includes these "helpful links":Clicking on "What are my contact options?" brings you to a page which explains "We provide you various support options depending on the product and issue. See the list below to view your contact options." followed by many charts including this one: ... and that chart promises Phone and Chat contact options (but no links).You'll note the "Forums" option does indeed link to the necessary place. ... if I select Adobe Help Center (rather than "What are my contact options?") above, it brings me to a page with FAQ and these links at the bottom:... through which you can begin the whole process again. What is the Phone number to contact Adobe support?Where is the link for Adobe support chat found? R. (revised)  

I want to cancel subscription. I do not need it. L. Janczuk

Hi,Last week, I contacted you (Adobe) via Chat about an issue I'm having with my payment details. So, just to try to see if it worked, I entered the info for another credit card, but, still, I got the same warning text about an issue with my payment details.The guy who answered asked me to reenter the credit card info on a link from your page (made sure of that, I have transcripts of all of these conversations in my mail inbox) and told me the problem would be fixed between 24-48 hours.Two days ago, I checked again to see if the problem was fixed and I had the same warning text about an issue with my payment details. Bear in mind, it is the same credit card I've been using for over a year, so I contacted the credit card company and they told me everything was okay. Again, I contacted you via Chat, and this time the guy who answered me took too long to reply, then told me I had pending payment and my account was in "suspended state", then proceeded to give me the same link as the last g

I started to use the Adobe Creative Cloud for Student and first month was free. But money is withdrawn. Can anyone explain this?  I tought first month was free.

I've been trying to cancel a trial for acrobat  and now it's taken money out of the account can you help 

Hi My information was stolen, and someone managed to withdraw alot of money from my account, before my bank realized and shut my account down. I cant pay my Adobe subsricption without a valid credit card - which i wont have until end of next week. There's no way to get in touch with someone from Adobe - you just end up in this loop of selecting options for the issue you have. Does anyone know, how I can resolve my issue, and not end up with a fee for not paying? Thanks 🙂

Adobe charge me for a plan I have canceled, my team have teams plans, and I only want Adode reader with edit functions, Adobe acrobat not a plan for all program, I have cancel, I must say this is very bad way ADOBE treating there clients. And When I cancel they want to charge me extra, so How can I get in touch with some authority at Adobe? Not a happy client.

How can I end a abo which I didn't pay yet? I signed up for an abo and realised that it does not include the Indesign I needed and I now want to end the abo without having to pay anything. And no I did not activate it.  Please help!

Bonjour, Je me suis trompé lors de mon abonnement à ToutCC 100 Go, j'ai enregistré une nouvelle formule au lieu de modifier la précédente, un abonnement Photo 20Go. Je souhaite annuler mon abonnement photo, car il ne sert à rien, mais je dois toujours payer des frais de résiliation, alors que j'ai un autre abonnement à coté.Est-ce que c'est normal ? Ai-je la possibilité d'annuler l'abonnement photo, en gardant l'autre, sans frais de résiliation ? Merci d'avance pour votre réponse

Ciao, vorrei annullare il mio abbonamento ad Adobe Acrobat pro dopo i primi giorni di prova gratuiti, ma non so come fare. Entro sul mio profilo, vado su gestione piano e dopo su annulla piano, ma si apre una pagina con scritto "accesso social non supportato". Mi fa inserire un codice ma non va avanti e nn riesco a portare a termine l'operazione. Come posso fare?   [Moderator moved the thread to the correct forum]

Hello. In 1 month, my card was charged 4 times by adobe and I did not understand the reason. I am writing from Turkey, but I could not reach anyone because there is no Adobe representative in Turkey. I want my fees refunded.

good afternoon. please help me cancel all subscriptions

I have an Acrobat Pro subscription under one account & an Audition subscription under another account.  I now wish to have them both under one account.  Is this possible?

DEJADME BORRAR LA CUENTA  

J'ai acheter Audition (Au) au lieu de Animate (An).Est ce qu'il est possible de corriger cette erreur ?

Bonjour j'ai été prélevé  fois sur mon pypal pour mon abonnement comment joindre le service concerné ? merci

How [edited by moderator] do I open a chat with someone from support? All the links always lead to the same main page and I cannot find a button to open a chat or a ticket.   Even the "Real help from real people" -> "Start now" button with a headset leads to the same pointless page. I want to contact someone. HOW? Where do I go from here???

Hello!I bought Photoshop in Russia. But I live in Lithuania already 6 years. How I can prolong my Photoshop? Regards, Anna