Account, Payment, & Plan

Trying to figure out how to merge my accounts together I already have a year subscription

Tried to buy adobe convert, agreed to pay the $17/mo or something. Then when I open adobe, couldnt access the program until I had to pay $40 odd a month. Absolute scammers. Never use adobe again as your ethiucs are horrific. Then opened the chat to talk to someone. For some amazing reason, i couldnt write back on the chat. So problem resolved for them, not me. Now cancelling my credit card becuase i have zero trust in such a organisation.   [Profanity removed by moderator]

Hello everyone, I have an expired creative cloud subscription, activated two years ago. I'm currently taking a course involving Photoshop Illustrator and InDesign and I wanted to know if I could convert my subscription to a cheaper version for those following training courses. Can someone help me? Thank you.

Hola, estoy intentando actualizar mi método de pago porque me han llegado varias notificaciones de fallo al correo electrónico, me puse en contacto con el banco para verificar si pasa algo con la tarjeta que tengo vinculada a este pago y no presenta ningún problema, de igual manera he intentado agregar otro método con otras tarjetas de crédito pero con ninguna ha sido posible, me aparece siempre que la tarjeta no es válida, o cuando le digo guardar para la suscripción me genera un error:Ya estoy cercana a los 30 días sin poder solucionar la renovación y no quisiera quedarme si el acceso a los programas.

Hi,I am already a paying member of all the adobe apps. But, I've just bought a external hard drive, and with that order I've recieved a free month of adobe products. Can I still redeem the code for a free month? or is that not possible?

Hola, realicé una suscripción a Adobe para utilizar el periodo de prueba para tantear algunas funciones de pago en enero, donde realicé una cancelación de la suscripción por medio de la página con antelación una vez probadas las funciones ya que terminé insatisfecho y preferí optar por otras aplicaciones. La suscripción fue realizada por un correo institucional que sería el mismo que utilizaría posteriormente para compartir documentos, por lo cual no lo había utilizado hasta ahora que reingresé a mi correo y me encontré con una notificación de una cobranza impaga del mes correspondiente a Adobe a pesar de haber solicitado la cancelación dentro de los días permitidos por medio de la página Web. Los pagos no se han procesado por la misma razón de la cancelación, sin embargo siguen apareciendo y notificandome como si se tratase de una deuda impaga cuando es un servicio que cancelé hace ya 2 meses porque había termiando insatisfecho con el precio y las funciones de pago que ofrece.&nb

Hello,my name is Roman, I am student and i pay for one app (Photoshop), but I need Illustrator too, but it is very expensive for me (I'm student).  Can I change my billing plan to stundet discount plan? I don't know how, I check for changing plans, but this choice is not here.. Thank you guys for you feedback and have a nice day!

impossible to cancel my free trial with adobe acrobat. I have contacted FCc aoready. 

Je ne peux pas activer le tarif étudiant car je ne peux rien écrire ou séléctioner dans la séction "nom de l'établissement".

Adobe's English and German support are very different. While the German support is largely incompetent and hardly reachable, the English-speaking one is mostly well reachable and forwards the requests accordingly if it does not get further itself from the beginning.I don't remember how I used to reach English support. At the moment, only the German one is available to me via the CC desktop (or not, because never reachable).Which setting should I change to only have to deal with English support right away?

URGENTE QUIERO UNA SOLUCION Y QUE SE CONTACTEN CONMIGO. ADOBE=ESTAFA. HE CANCELADO EL PERIODO DE PRUEBA Y QUIEREN FACTURAR DE TODOS MODOS. LOS VOY A DENUNCIAR EN TODAS LAS REDES. "TU SOLICITUD SE ESTA PROCESANDO" Y MIENTRAS TANTO AL DÍA SIGUIENTE TE FACTURANLADRONES

Hi, I got an email saying my 1Year plan was canceled (originally ending Feb 14, 2024). Adobe support cant really help. Can someone help investigate? There is something wrong with Adobe's billing system. Thank you.

Hello, i bought Photoshop and paid for 1 year, if i log into adobe creative cloud it says i have not active subscriptions.But in my invoice i can see the payment for Photoshop with and expiry date end of this year.How can i get this corrected ?

Hello, Im wondering can you pay for one creative cloud all apps, and share it with a friend and use it at the same time, similar to netflix or other streaming services

Hello Adobe Community, I have following case I need help with. I had a Student Adobe subscription that was later (after the expiring Student requirements) into a regular subcscription. Later then (1 month or so after it was converted) I did cancel the subscription. No further "pay 50% in advance" stuff was mentioned. So far all good. Now is the thing that when I logged into my account BEFORE the final day of my remaining subscription that it said "next subscription billing on [Date]". So I expected to pay one last time. Now, that day has passed like 2-3 days but I still can't find any information of a billing to Adobe on my bank account. The question I have now is, will this "billing" still happen or was the User Interface in the account section for subscriptions just falsely worded? Because I never heard of a subscription before where I have to pay for another month but without the benefits.

Hey family! Gabriel here! I have a question regarding the use of the license of Adobe programs. I subscribed to an Adobe package for personal use, can you tell me if I can market my designers/projects? In this personal use plan ? I'm a freelancer, I don't own a company or anything like that. tks family!!!

I got a payment failed notification in the creative cloud app yesterday morning because my CC changed. I updated the payment info and it charged the new card. Despite this, it keeps sending payment failed notifications. Does anyone know how I can get this to stop or talk to someone who can make it stop?

Hello,Wondering if there's any option or way to purchase the programs included in our corporate subscription for home use? Other software manufacturers do this as part of their volume licensing programs so am wondering if Adobe do this? 

I received an email today saying that my account would expire soon because I haven't logged in.  I actually log in quite frequently and pay for a full, annual account, so I am wondering if this is some kind of scam email.  Thank you for any help!

I do not understand why adobe refuses to remove sales tax and puts it on the customer to fill out paperwork so they do not charge sales tax. Adobe is as big as Amazon and they seem to know how to not charge someone in a sales tax free state without the customer having to fill out some paper. Etsy....ebay, netflix, hulu, disney...any of them. This is ridiculous and they refuse to address it any other way than putting it on the customer.

I tried to convert an account that was previously associated with my work (paid by my employee) and was going to be shut down into a personal account with only the basic Lightroom and Photoshop plan. Everything seemed fine, I removed all associations to the employee. Then when I entered my own credit card info I couldn't change the plan and found an unexplained overnight charge from Adobe for the amount of 2538 SEK (about 250USD). That's a total of nearly 300 USD charged in one day for a service that was supposed to cost 19.99.I need help from an actual human being and can't find how to actually access the chat or phone support. Please help! Had to disable my credit card in the meantime to stop the flow of charges/

I started my free trial in Nov 2022, I quickly realized that my computer wasn't supported and cancelled my adobe illustrator subscription well before my 14 day trial was supposed to end. But, Adobe did not process my cancellation and is STILL charging me a monthly fee! I've reached out to their customer service, and they keep on offering me promotions to keep my subscription! I need to cancel my subscription and get a proper refund for the money that's been taken then past few months, I'm posting on here as I am desperate now and need some resolve to this ridiculous situation. I thought Adobe was better than this. I'm being charged for a program I haven't even been able to use, and I cancelled my subscription well before the trials end! When I try to cancel again now, it tells me they'll charge a cancellation fee, that's ridiculous!! 

I have a subscription that I want to cancel as I am going on holidays for a few months and wont be using it, but it is still asking that I pay $150 to cancel it!! thats way too much money. Does anyone know if it will be possible to cancel without the fee or if there is a support person that can help me.  I refuse to pay my monthly fees when I wont be using the apps, I am paying enough for the use already, and I'm sure others would agree.

Hvala Vam. Uključio sam "payment method" na datum 17.02.2023. Nisam koristio stranicu jer mi ne odgoovara. Sada, kada želim "cancel my plan", ne dozvoljava mi i pišu da imaju problem, neki "issue." Zanimljivo je koliko je jednostavno za uplatiti program, ali ne i za poništiti. 

i have one account that started on 8th feb 2023 and paid again on 9th march and i just recieved a message that another payment is due on 23rd of march . but my next payment is not due till 9th of april, also it has come up as a fortnightly payment of which it is not it is a monthly planthe plan i have is for €64.03 per month.any help will be apprecited thank you in advance