Account, Payment, & Plan

Ich habe fristgerecht das Probeabo gekündigt, innerhalb der 2 Wochenfrist. Jetzt ist mir aufgefallen, dass es scheinbar noch funktioniert und mein Konto noch voll funktionsfähig ist. Was kann ich tun? Wenn ich jetzt nochmal den Kündigungsvorgang durchgehe, muss ich über 100 EUR zahlen. Was ich nicht einsehe, denn ich habe alles zeitgerecht ausgeführt.Hat jemand Erfahrung damit?

hello creativesI purchased a yearly subscription to a team (FOX PRO) early in august, but in the last month I can't access the apps without requesting access and the admin isn't responding! I still have access to adobe stock tho My work has stopped for this reason, which has caused me great harm as a freelancer!

Hi, my Adobe Creative cloud subscription's price just raised unexpectedly and I can't find chat to talk to someone at Adobe anymore which I've used in the past. I've tried call but after sitting on hold for a long time my calls get cut off, I'm in Ireland if that's info needed. I really need to talk to someone it's not something I can find help with in the forums which I keep getting directed to. Thanks in advance. 

I just realized I've been charged $29.99 every month for the last two years for an Adobe account that I've never used, not even once. I'm not sure if this is fraud, a scam or, what but I need to talk to someone ASAP. Very concerned about this matter, and it looks like it happens to people all the time. How is this company still in business?! 

Round and round with no help for account issues. All the money Adobe is making from these products and zero help for paying customers? Looks like there are enough people with complaints for a class action law suit.

Forgive me if this is in ther wrong forum....I have been using Photoshop since Photoshop 5 for personal use.  I'm now 84 years old and I'm afraid you've finally succeeded in pricing Photoshop out of my grasp.  I use only Photoshop, Camera Raw and Bridge and that's all.  My total income is a monthly social security.check, which makes over $200 / year pretty much out of my grasp.Please, PLEASE provide us with a way to continue using our favorite photo editor.  I've been looking at other editors, but none can compare with Photoshop, particularly when it comes to layers abd masking.By the way, what is to become of Bridge?  Are you dropping it?Gerry

I don't know what happened but in my apple account it says I am subscribes but I cannot use it. Everytime I try to restore the purchase, it says that my subscription was discontinued. 

Hi, I have been using adobe portfolio for years. Recently it asked me to update my billing. I click on it, and there is no where to update my billing. It then says I have no plan anymore. What? Then I go to subscribe to a new plan with adobe portfolio, and it won't let me. I can't lose my website. What is happening? 

Can I please cancel my subscription.  I never used it. please email me to confirm.

Will it charge me after 2 days or next billing period?

Hi, last week I canceled my photographer plan, and next day Adobe sended to me new invoice and charge the payment. Why ? When I can report this situation? 

i am unable to subscribe to any adobe plan.i already enter my card number and anything else.and it keep show me this kind of message"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."what is the problem and wht should i do?

Hi, we a small architectural studio with 4 users and struggle to understand/decide on which plan/s are best for us (Adobe plan packages does not indicate or make it clear ....) All 4 users require:- Acrobat to open pdfs- Illustrator (or at least 2 of the users)- Photoshop (or at least 2 of the users) Please help 

I am having this same problem about the refund. It has been a few days since I’ve requested it and I’ve gotten no information back

I'd like to get a refund on what I've already paid.I'd like to refund the money I paid this month.I want to get a refund for Primere Pro CC which I paid this month, KRW 23100

I paid for month planbut was change to annual paidso I paid twice , so need to refundwas waiting 5days but still nothing happenWhen do I get my refund money back?

Hi, I had opt for a free trial and requesting for notification before billing commenced. I got no notification and got billed for 2 months after not using the app from the onset for free trial. I chose to cancel and was billed a cancelation fee. I would like to dispute this amount and get refund.

Hi, I am a teacher and am on a teacher plan for Adobe. I usually pay $21.99 per month but in December this year (2022), I was charged $43.99. I tried to call your customer service number (800 833 6687) but it says it is not a valid number. Can you please help me understand why I was charged double the amount in this one month?Thanks.

Hi!My account connected with my work email has been deactivated. I don't know why, as I have not requested any de-activation myself. I work for the university, and they have bought me Abobe Pro, which is connected to my work email address, and the email address associated with the purchase cannot be changed. The problem now is that I cannot use Abobe Pro as I cannot access my account with my work email.I cannot find a wait to re-activate my account, nor a way to contact the support. Could anyone help me with this issue? Thank you!

At the end of January I will be moving house which will mean I'll have a new internet provider and a new email address. What do I have to do to ensure my Adobe Creative Cloud account is maintained and I can continue to use it at my new address?

Hi, my account email AND my 2-factor phone number are both no longer active. I have an extensive portfolio on Behance I'm trying to manage but I can't get into it. I've created another AdobeID but that doesn't help. Any ideas how to solve this? Thanks in advance.Navyo Ericsen

worthless

I want to cancel my free trial before it ends but in the sector my plan there is no a choice to manage my plan and cancel my subscription. How can I do it before I got charged ? Thank you

Hi, I am trying to cancel my subscription but the button for managing my subscription has gone. It was there a few mins ago, I pressed it and it gave me an error. After refreshing the page the button for managing has just gone. 

Good afternoon, I would like to tell you that I took a trial subscription to adobe and never paid for this account and now I would like to cancel the subscription, but I can’t do this because, adobe requires me to pay an alleged "debt " although I did not even use this plan and I was not warned that "debt" would accumulate. So, I can’t cancel the plan, I can’t delete my account and I can’t unsubscribe from the mailing list, and plus, I can’t get rid of the fact that Adobe REQUESTS money from my card every day. Think 10 times before taking this "trial plan".