Account, Payment, & Plan

I do not use your services. However, it seems a subscription has been running for nearly two years!!!!!!!!!!Can you please cancel my subscriptions ASAP, as the page does not let me do so.. and keeps sending me to the password reset page.Also, if you could refund me for the last 24 months of subscriptions, that would be great; they are entirely fraudulent. I will contact my credit card company, as this is ridiculous.

Hello everyone, i'm in a situation where i don't know how to identify and. So i have been using my uni email to as a primary email to create a personal account and there i purchased a yearly plan student for a year. My subscription is now ended. However, I found out that i could use my uni email to log in Adobe (with license from the uni). And the other day, i was trying to log in my uni account to use Adobe but it didn't work. My professor clicked "sign in with a different account" but it also didn't work. My question is, how can I resolve this problem?  Thank you for your help.With regards, M.A

I'm working on my Behance portfolio and decided to go into my Adobe ID to update my information. Listed under my secondary email is a now defunct email address from my old job. When I go to remove or change, it says I'm signing in with a social account and I have to change my password. I have no idea what this means. How can I get rid of my secondary email address? The company I used to work for is out of business and I have no way to get in touch with them. And even if I could, the accounts are now closed with no way to access. Thank you.

I cannot cancel my subscripiton because after i click "cancel plan" it moves me to another page, where i have to change my password. After changing, page is only refreshing.  Is it possible to get refund in this situation?

Minha assinatura do Adobe Cloud é a assinatura anual e cobrado R$124/mensalmente todo dia 14.Hoje ao abrir o aplicativo recebi a notificação de problema com o pagamento e ao abrir a janela para realizar o pagamento está informando o valor a pagar de R$224.  R$100 a mais do que o valor da minha assinatura e não recebi nenhum informativo sobre reajuste e/ou cobrança adicional do serviço, uma vez que possuo apenas a quantidade permitida de dispositivos ativos.

O ano de nascimento ficou mal quando fiz a minha inscrição, como faço para poder alterar? Já tentei excluir a conta e voltar a criar, mas nunca me deixa criar uma conta nova porque nunca assume como conta excluida (mesmo recebendo um mail a dizer que foi excluida).

I have a similar issue and cannot find any chat box on the UK support page.  Any ideas?  i am just going round in circles with this...

Hi adobe, I'd like to ask you that if possible make an plan for low-income families. Because we really like to learn your apps and improve our careers but unfortunately we can't afford subscription

I've been trying to cancel my plan for nearly a year and nothing seems to work. |'ve tried calling it quits (just to be told I need to pay a penalty), trying to let the contract end, uninstalling the apps or not using them. Can't even get in contact with the staff to get help. I'm about £120 down due to this and still can't cancel without paying a £54 fee! Where is the help and how do I get my money back? I feel robbed and certainly wouldnt recommend this to anyone else at this point. It's not worth it. 

Bonjour,J'ai un abonnement en cours jusqu’en novembre 2023, mais je viens de recevoir un mail me disant ceci : Votre abonnement a pris fin. Pour le réactiver, contactez le Service clientèle. Il m'est complètement impossible de joindre le service client pour des explications.Comment faire pour contacter le service client?

Are you do not want to continue to subscribe to creative cloud services. I only want to use the main illustrator app. Question: how do I subscribe to a plan that only offers illustrator?

I have never been more frustrated with a support service.  All I wanted to do was cancel, due to technical issues I couldn't do it myself. I evertually had "help" from a support agent who proceed to waste my time (30 mins) with offers I very clearly refused instead of just cancelling my account.  30mins on a chat with Adobe is a waste of anyones time. Not to mention when I didn't go for an offer the support agent ended the conversation! This would so easily be changed by updating your support person script.TERRRIBLE CX.  

Chi mi puoi risolvere il problema della fatturazione? Anno scorso ho pagato doppia fattura per lo stesso ordine, quest'anno mi hanno preso tre volte in più del dovuto pagamento. SOS risolvete il problema della fatturazione.

Hey.I did cancel my plan with adobe because I dont use it as much as before. I had to pay for another month before it go canceld wich is fine. But afterwards I got my last date (24 march), on this day my account is frozen. But then they took money for another 4 months (120 usd). I get that that was in my plan or something with yearly subscription and its sad I lost the money. BUT, then I should atleast be able to use the app for 4 months more aswell? otherwise im paying for nothing at all. Thanks to anyone who can help me with this.

We'll I just cancelled my adobe plan because I didn't use it. They tell you they charge you month to month but nowhere during the transaction do they mention that if you cancel early your stuck paying 50% of th total year. What a waste, I'm def never utilizing them for any other projects. 

Hello,I have a question about my account. Every month my account is charged for Creative Cloud even though I have not subscribed to any service.Is it possible to trace if I give you all the payment details, how is it possible that I am being charged, who inserted my card to you and also what option do I have to be able to cancel it.Please contact me, there is no other way to reach you.Thank you very much in advance and I hope we can resolve the situation together.

I am trying to cancel my account which is connected to an email address I no longer have access to. The email address is from a domain that was my old company, but that company has been shut down & that domain name no longer exists. How do I cancel my subscription? 

how do i do the same thing but with ai?

Hi  I just noticed that you have continued to charge my credit card after even cancelling the subscription on 17/2/2022. Please make sure you reimburse the full amount you have charged my ANZ credit Card after the cancelation (17/2/2022).More than 12 months after Cancelation of subscription (have an email) ADOBE has continued to deduct subscription fee from my Credit Card . FRAUD!!!!!!!Can you organise the reimbursement and properly cancel the deductions immediately?  Thanks Tissa

non sono riuscito a cancellare l'abbonamento durante il periodo di prova grauito l'indicazione era che potevo fermare l'abbonamento durante i sette giorni ma non ho trovato i percorsi  per farlo nella mio sito di  registrazione Mi è sembrato che dopo i 7 giorni di prova fosse tutto concluso invece ho avuto un addebito di 24,39€  Non so come fermare questo percorso e non trovo indicazioni  Chiedo supporto    [Title edited for question clarity and future forum search... Mod][Using your name as a question title does not work to let people help you]

Hi, everybody and adobe hopefully.As many previous posts have stated, changing country cause major head aches over here at adobe. From reading multiple community support posts, also those replied to by adobe staff, I conclud that well, I shall have to 1, cancel my subscription; and 2, delete my account;then 3, pick my new country from adobe's list of countries; 4, create an account (again); and then 5, subscribe to the creative cloud services (again). I also read that this (cancel my subscription and delete my account) can be done directly without human intervention but my own, on my mobile. But hey, please see atttache file, img_7552.png, it reads: "Unable to delete Adobe account. Manage payment. There is an issuese with your paymetn details. You must update your payment information before cancelling your plan".So, this does not work neither ways it seems. I'm locked in a loop. There is no customer support for individuals (which might be unrealistic anyway, but if not structured to be

Hi. Currently my profile is using my company's email. I would like to change it to my personal email due to my resignation from the company. Does the secondary email works to change it right after my company's email is inactive? 

Hello, is there any way to cancel without the 119€ early cancellation fee? I got Premiere to try it for a school project but couldn't figure out how to end it before the trial ended, then after of course it started charging me monthly and it still wouldn't show the button to cancel the plan. Now when I finally got the button they say I agreed to that cancellation fee when I never wanted to go past the trial as I really can't afford it right now. Is there any way at all to help this situation? Thank you in advance 

Hi,I signed up for billing 40 sek/ month and the two last months you have billed 623 sek. I feel like you have robbed me, I want my money back and quit my plan. How can I get in contact with you?/Elisabeth

I'm a student and had my student status verified on February 28. However, on my bank statement from March 12 I've been charged full price for my plan. There is no help to be found in FAQ and Help Centre. How can I get in contact with someone from Adobe to fix this?(I've seen similar posts about a chat box but I can't get it to appear despite having allowed cookies) Thanks!