Account, Payment, & Plan

I have a CC Photography Plan (20GB) since 2014, with annual billing and automatic renewal on August 22nd. The next renewal is thus scheduled for August 22nd, 2023.On Monday (November 21st) I bought an additional 12 months of CC Photography Plan (20GB) via a black friday offer. However, after redeeming the code nothing changed. According to Adobe policy, my renewal date should have been postponed by 12 months (thus August 22nd, 2024) after the purchase.Other photographers who bought the same this week got the expected behaviour (i.e., a shift of 12 months). I opened a ticket with Adobe and Adobe char support four times so far, and we are running in circles. I describe my issue (every single time...what's the purpose of having a ticket system then?), I get told that the code was not redeemed, I redeem it again (even on a browser with clear cache, etc), it is treated as a new account (even though I am logged in with an existing one) and a few minutes later, when I check my account de

Hello,I have started a trial version of Adobe Acrobat to get the extras that were not included in the basic version. I A couple fo days later, I have intentionally cancelled the subscription last week to avoid fees.I even filled out the form associated with the Cancellation process.5 days later I was charged for Adobe Acrobat without even asking if I wanted to go on with the item, the cheeky way. Please note that I have also uninstalled Acrobat from my computer, so Adobe should also have trace of that. I would like to request a refund since I cancelled the trial before the expiration date. But there is no link to any real people to get help. The assistant left me in the middle of the conversation. An email that I sent to Adobe went unanswered. What is the procedure to get a refund? Thank you.Best regards

Estimado he comprado el plan de adobe universitario y al revisar la tarjeta de credito me aparecen dos cobros realizados, cabe destacar que busque en las preguntas frecuentes y ninguna de las opciones es mi caso.... Trato de abrir el chat de contacto pero sin respuesta. Quedo atento por si alguien le a pasado y tiene solucion. Saludos. 

Adobe overcharged me for my monthly Creative Cloud fees and when i seek help, they did not try to assist me in any way. the invoice stated the right amount but my bank statment shows that i have been overcharged. When i tried to request for assistance to send them my bank statement securely as proof, the agent assisting me just left the chat without saying anything. I was pretty upset as the customer service is really disappointing. 

I purchased Premiere Elements 13 long ago and registered it using an account using an email address that no longer exists. I cannot access that account any more. I have a new account with my current email address but this does not show my Premiere Elements 13 as being registered to me. However I have been able to continue using the product up until now but not after I tried to install the latest version 2023. So I'm no longer able to use the product that I purchased and cannot register it in my new account as it is already registered in an old account that I cannot access. What can I do? There is no way I can see of contacting Adobe to sort it out.Martine Rose

Right now I have just adobe express, since I had a 2 month free trial from twitch.I wanted to upgrade to Creative Cloud (all applications) at the current offer.Somehow it doesnt work, even after cancelling the express abo. What can I do?The -40% offer ends tomorrow -.-I do need some help since I cant afford the full price.

Hi! I've been subscribed to the Adobe photography plan since 2020. I just purchased the Creative Cloud All Apps 100 GB plan, and have been trying to cancel the photography plan ever since (it renews in 2 days).  However, I cannot cancel it under the usual Manage My Plan function; I keep being directed to cancel it under Adobe Store since that is apparently where I purchased it. When I go to Store, however, I cannot cancel it there either, and can only make changes to my payment method and view past invoices.  Please help -- thank you! 

J'ai 164€ à payer si je résilie mon abonnement personnel creative cloud (date anniversaire passée de quelques jours)... alors que je vais rester abonné avec mon même identifiant mais sur une autre formule "scolaire" négociée par mon établissement scolaire.Comment ne pas avoir de frais de résiliation dans mon cas de figure ?

There is a problem with my subscription, I subscribed on the 29th of November to the student plan for a month, and today there is no subscription in my account and it suddenly disappeared. What is the problem with Adobe subscriptions?

Hello, I was paying my creative cloud subscription according to the student schedule since I was a student last year. I'm still a student right now, because I couldn't renew the student plan on time, it's back to normal fare. How can I fix this? When I want to cancel the subscription and return to the student plan, it shows me that there will be a deduction of 160 euros. thanks in advance for the answers

Hello,  I dont't know if i should write in english or french, i will put both.I have the CC classical account, all applications, no problem.I wanted to buy another licence for XD for another dev in my team who doesn't need all CC applications.So, on my account i have one complete CC, and a XD alone. CC is on a computer XD on another, but when we want to launch XD on this other computer, that says that we already reached the number of computer autorised ?   What should we do ? I paid for XD but i can't use it ?Thank you   ------------------------   Bonjour à tous, j'ai une licence CC complète et un XD acheté en marge hier.Nous avons donc un PC avec une installation de la creative suite, et un autre PC où nous avons installé XD.Quand nous essayons d'utiliser cette version d'XD nous sommes bloqués, le logiciel nous dit que nous avons atteint le nombre max de postes.Quel est le problème ? Comment utiliser ce logiciel que nous avons acheté ?   [Moderator moved the t

buenas noches señores veo que tengo 2 pagos de una subscripcion que no tengo como puedo cancelarlo??' pls

I bought the Creative Cloud Plan package for photographers on 2.11.2022. I entered information on the map. On 2.11.2022, 12.09 euros were read from the card. But they immediately issued an additional invoice and counted 24.19 euros. The situation was repeated on 2.12.2022, when the next monthly payment came up. I ask you to clarify for what the reading is 24.19 euros. I don't see them in my personal account.

I had 2 Adobe plans. One for Adobe Acrobat Pro and one for Photography plan (20 GB).A few days ago, I upgraded from Adobe Acrobat Pro to Creative Cloud All Applications 100 GB. I therefore also cancelled the Photography plan (20 GB)The plans had approximately the same renewal date in March, respectively March 26 and March 17.I now see that I am credited for Adobe Acrobat Pro, but not for Photography plan (20 GB). Why not for the Photography plan?

I want to cancel my plan but when i login it says that i don't have a plan. but Adobe is still billing me. how can i cancel when i don't even have a plan?? please help!! 

Everytime I login adobe, it asks me to choose my profile. How do I remove the above two and just display "Personal Profile"? Thanks! 

학생용 크리에이티브 클라우드를 샀습니다. 설명상으로는 이 플랜을 사면 어도비에 모든 앱을 사용 할 수 있다고 하였는데 포토샵을 다운하려고 하자 7일 무료체험중이라고 뜨고 지금 구매 창이 뜹니다....왜 이러는건가요.. 플랜 변경해야 하나요?

I no longer use Adobe therefore I kindly ask to cancell my subscriptionAntonina capizzi 

Hi,   First of, I want to give Adobe a golden star in support. No email. No chat. No phone. Nada, just this community. And this does not goes to the fellow human that will respond to this, it's not you, it's your bosses/managers.   I have tried a 1 year plan and will not continue. I want to delete everything you have with me, every information there is.   Do you guys understand that this is illegal? (hint EU GDPR +  extra laws in Sweden where I'm located)   I should not, and will not, give you my credit card just so I can delete my account.   Profanity removed... Moderator  

I have spent over 2 hours on the phone with service to help me open an account and cancel my daughters account. I was disconnected at least 4 times. They canceled my account that they just opened instead of my daughters.... Is there any companies that have comparable products because I can't remain calm with this type of service. 

Hi everybody, I recently changed phones and numbers and can't access the old number to log into my Adobe account to manage my subscriptions. What can I do to fix this?

I cannot cancel the subscription of my plan, even followed your steps.  And now I've been charged since yesterday.  Would you please help how to cancel the subscription and get the full refund?

Hello,before my adobe subscription trial ended, i canceled the plan. Unfortunately, he keeps trying to take money from me.I also get a billing error that prevents me from editing my plan!

I currently have a photography subscription for my hobbies. Today I checked into my plans because i apparently needed to update my payment information. Sadly I did not notice that Adobe put me on an extra (full) plan and I updateted my information on that plan not realising it was something different. Now i'm forced to pay for 2 subscriptions. When I try to cancel the unneeded plan, I get a notification that I need to pay a (very high) cancellation fee. I've been looking for contact information in my country to explain the situation, but no luck. There is also no chatbot to write and ik can't find an email-adress. What do I do? 

I want to cancel my plan because I didn't type my email right, and now I cannot cancel it because I can't access to my account because it's not my email. How can I cancel the payment?Thanks