Account, Payment, & Plan

Hi guys,I have a problem with free trial.For almost a week I had no internet access, and I couldn't cancel the free trial of Premiere Pro.Now Adobe wants me to pay for a monthly trial but I haven't use this tool almost at all 😞 Is there a possibility to cancel this monthly trial?I haven't pay yet... Thank you in advance!

Every time I click the verify email after clicking the cancel plan button, I am locked into a verify account loop where no matter what device or web browser I use. I use a school email login account, using the personal account option. After Google login validation, it jumps back to the first page "For your protection, please verify your identity" "Continue with Google". the only way the loop ends is if I click anything but the "continue with google" button. I only get this issue when I try to click "Cancel your plan". Does anyone know a way around this?

Hi, could somebody help me?  The other day, I was about cancelling Photoshop product. While I was cancelling, I got an offer; to use 30 days for free. I thought it was nice an offer, but I realised I got charged...  What happened? Obviously I was trapped in Adobe's unfair marketing trap. Could somebody tell me what to do? Or, just no choice but pay the fee? 

AfternoonI have a problem, I bought a one-year account, but when I go into the account adobe says that the annual subscription to another account, and I do not remember what account. tell me how to transfer the subscriptions to a new account or find out what account has a subscription

Tenía mi suscripción como estudiante en Adobe durante un tiempo, luego, me pasaro de cobrar los 20 euros de la suscripción de estudiantes a cobrarme 30,24 euros. Cuando quiero cancelar la suscripción me pone que si cancelo ahora me cobrarán 153 EUROS CANCELACIÓN ANTICIPADA. La verdad que muy decepcionado con Adobe, al menos arreglar los problemas que causa Premiere y otros parecidos, ya que me tengo que quedar obligado.  Una verguenza, estafadores

Good afternoon Adobe team, I completed my postgraduate studies in December 2022, and shortly afterwards my university disabled my email account. I was unable to see the auto-renewal email in January 2023 and was therefore unable to cancel the auto-renewal (without a cancellation fee). Given my circumstances - where my email was disabled and I was unable to cancel the auto-renewal - I'm simply seeking to cancel my subscription at the end of the billing month without a cancellation fee. I'm not seeking a refund for Jan and Feb 23. I have no need to use Adobe pro products anymore. Kindly seeking your assistance on this matter. Regards, Darwin.

Hi there,  My Adobe account is not authorizing my subscription renewal. The only payment method available for me in Argentina is to pay by credit card. No matter what bank and credit card I try, they are all being rejected by Adobe, even for a credit card that a colleague has successfully used on his own account. How do I proceed? Thank you!

I have a problem with my subscription, does anyone know the direcct email of adobe?

Boa tarde. Eu adquiri o pragrama "Creative Cloud Todos os Apps, 100 GB" para estudante e juntamente veio o programa "Adobe Stock - 10 ativos por mês", o qual não pedi. Estando agora a pagar 36.89€ extra. Tentei cancelar o porgrama e tenho que pagar uma taxa, não tendo como pagar nenhum desses valores gostaria de cancelar. Já tentei entrar em contacto mas não há nenhum número que funciome. Agradeço a resposta rápida ao meu problema, por favor.

Hi I have a annual subscription paid monthly. I recently got a new credit card as my old one is expired. I forgot update my card information on my Adobe account so this months payment did not go through. I immediatly logged into my account to update my card information but was unable to. It just always responded with "there is an issue with the card information" I have tried everything. Different card, different browser, I have looked everywhere for help and tried different methods that were suppose to help but nothing works. I have been digging after information on where I can come in contact with a human representative from Adobe to help me but that seems to be just as likely as there to be rain in a dessert. I found online that so many people have had this problem and the only way to solve it is with a representitive from Adobe. Is there anyone that can help me???

HI! How I can to cancel subscribe if free period is over?

I canceled my Adobe Acrobat Pro Subscription on 31st Jan 2023. I got also mailed about my cancellation.Why they still charged me in Feb 2023 and didn't cancel my subscription?How can I get my refund and cancel my plan?

I lost my original password to log into my personal Adobe Acrobat PRO program. Plus I do not remember what email I used to gain access to said product. I need to stop payments going towards that older product I signed up for several years ago. I'm in a quandry since those withdrawals are draining me financially every month. Is there a way to fix this situation?

I purchased a free adobe pro plan for a week and it didn't take money from my account because I didn't have one. The problem is that I wanted to cancel the payment completely and unfortunately I can't, and I wouldn't want it to charge me money. Unfortunately I didn't know that after 7 days the paid plan will automatically change. What to do in this situation ?

Hi There i was updating my Bank details on my student plan as it said they were out of date and its proceeded to charge me 233 pounds i dont know what this was for or why it charged me as i just updated my bank details for my student plan. I cancelled within the 14 days refund policy then waited the five to seven business days for a refund and still nothing is there a reason for this and if so is there any way for me to get a refund for it or can i not get one?

I have two Adobe accounts, A and B. When I tried to change the primary email address of A to B, the system prompted that the email address is already in use. So, I logged into the B account and requested to deactivate it. After 24 hours, I logged into the A account and tried to change the primary email address to B again, but the system still said that the email address is already in use. Can this problem be solved? This is very important to me.Additionally, I can receive emails normally from both A and B email addresses.

AYUDAInicie adquiriendo LIGHTROOM y me agregaron una applicacion gratis por 30 dias que no pedi ADOBE STOCK no tengo correo de confirmacion y empezaron a cobrar, asi llevo 3 meses pagando casi 800 pesos y si quiero cancelar algo que NO adquiri y menos aprobe me quieren cobrar una multa de 2,300 pesos. Que poca.Alguna idea o ayuda de donde cancelar, Gracias

Tengo un problema de cuenta. Desde hace más de dos años estoy suscrito al plan educativo pero, sin aviso, se me ha cambiado el plan a Empresa, perdiedo acceso a las aplicaciones que utilizaba siempre. Entiendo que esto es un foro público donde los usuarios no pueden ayudar con un problema de cuenta. Necesito un correo electrónico o teléfono de contacto.

Bonjour,Merci de bien vouloir répondre à cette question, même si je ne suis pas dans la bonne rubrique. J'ai résilié mon abonnement à ADOBE - Acrobat READER. Malgré cela, je continue à être prélevé mensuellement de l'abonnement. Merci de bien vouloir me contacter.Cordialement

Dear Adobe Team,I am planning to buy a "Photography plan" using "Annual contract, paid monthly" but I am wondering how it is with canceling the subscription after a year, because after a year of use I do not plan to renew the subscription once again. The contract says that the subscription is renewed every year, so I am wondering at what point I should unsubscribe so that the contract for the next year is not renewed and no additional fees for canceling the subscription before the end of the contract are charged. Let's say the contract ends on February 28, 2024 (the contract was purchased on February 28, 2023), should I unsubscribe on February 27, 2024 so that the subscription will not be renewed and no additional fees will be charged? Thank you in advance for your help and support.Sincerely

Hello, I've cancelled ma free trial 7days period, buy today I've received a 12,19 payment.I don't know hot to get a refund, no Customer solutions found.In My account page I don't have any receipt or any plan activated. Thank you so much

I accidentally created a Behance/Adobe profile with a new email id, which I wanted to switch with the current one.Although I deleted that account and waited a few days, I am still unable to replace it new with the current id as Adobe tells me this id is already in use. 

Hello, I've purchased Premiere Pro 20.2. from the Czech Republic, didn't use it for some time and today when I tried to log in, firstly I didn't receive the code on my mail to verify, then I somehow managed to do that but when I tried to go on Premiere Pro, it offered me a 7-day free trial. There are two possibilities: 1) I used wrong mail, but I'm almost sure that this one is correct, but in case it is not, I can give mote details about payment etc. Just need to know if I bought it on this account and if not, on which. 2) It's correct email but due to the time I didn't use the Premiere Pro, it expired as a trial, then I would like to have my money back. I appreciate all help and support, as soon as possible. Thank you.

I got conned into a annual subscription due to misleading marketing. When I tried to contact customer service they actually ended the conversation without answering my messages. To whoever reads this-- totally unacceptable business practices. We all know tech companies are struggling right now, but misleading customers is not the answer. Totally insane. 

Hello, I did the purchase process, I choosed the student plan, I added my email then added the creditcard, and the amount already token from my creditcard. Unfortunately, I didn't add my phone number.I got the apps download page, but I logged out from my account and decided to download the apps later. I trid to login with my account, but I got that I am using social account(gmail) asked me to login with it, after I logged in, it shows me I have to buy a plan. I tried to login throght different devices but all says no plan. What should I do know? Thanks