Account, Payment, & Plan

Is there anyone from Adobe that monitors this? I have had to upload a tax exempt form every month since last February to receive a sales tax refund. Every month, I get an email stating that sales tax will not be charged going forward, but every month, there it is. It takes a minimum of 20 minutes to go through the chat. I need this fixed and I am tired of dealing with the chat option.

Hi, by error I ordered today on the Adobe Website the Photoshop Elements 2023 upgrade - instead of ordering the complete package together with Premiere 2023.How can I cancel that, deactivate the license, get credit for my payment? Then I will order the complete package...Thank you!

I'm trying to take the special offer, but when i click on confirm and subscribe a error message pops upsaying it couldn't do it, all information are filled correctly, payments have been made before. So i don't know why i can't take the offer. Was thinking canceling but since i saw the offer i'll take the offer, if i can't take the offer i'll cancel.

I have the usual problem of being sent in circles while trying to find a real person to talk to on this website and when I click the "Contact us" button which is supposedly supposed to open up a chat box, literally nothing happens. I've tried for 2 days in a row now and its really frustrating. As you can see from the video I am clicking and nothing is happening. 

I'm based in Portugal and I'm an "independent worker" (which essentially means freelancer), and I need to have my Tax ID/personal VAT number in the invoices to be able to declare the Adobe subscription as a business expense. But I am not a company, and cannot be charged as if I were one. I added my Tax ID number to the VAT box, not realizing that this was meant only for companies. Adobe started billing me as a tax-exempt customer, even though they should still be charging me VAT, as I am not a company, but a single person customer (who needs their Tax ID number to appear in the invoice). As soon as I realized this, I removed my Tax ID number from the billing information (which was very difficult to figure out how to do), but I continued being charged as a tax-exempt customer. I have tried looking everywhere for help with this issue, and couldn't find anything in the customer support online FAQ pages. Every link for a chat just redirects me back to the same customer suppo

Does anymore know how long after adobe refunds money?It's been 2 weeks since I canceled my subscription and still no refund. Or how to contact them about this.

I'm being charged for a subscription on an account that I can't remember the info for but I need to cancel. What should I do?

I received an invoice for Adobe Pro DCsubscription. Apart from the data on the invoice, no login data is known, nor is there an e-mail address or similar. How can I create new login data for this subscription? How can I contact Adobe Support.? (phone?)

Hi, I need to find out which versions of Illustrator and InDesign are still supported, but I can't find any resources that help with this.I haven't found the information I need in "Products and technical support periods" and "Adobe Support Policies: Supported Product Versions" unless they're under a different name, so I'd like to know where I can find the required info.Thanks.

In 2022, does this still work? Under 'manage plan' I see a bunch of info but no expiry date.   Any help would be much appreciated. Cheers     [Moved from Photoshop to Accounts, Payment, & Plan]    

quiero cambiar mi plan actual al Creative Cloud Todas las aplicaciones 100 GB, pero da un ERROR "lo sentimos, no hemos podido cambiar el plan. Por favor, inténtalo de nuevo." que debo hacer, y me urge

Sou professora e adquiri o plano da Adobe como tal. mas o valor de renovação está o padrão. Como se resolve este problema

Hi all ı have a annual payment of apple of thıs program i Do not use ıtcan they pay mu money back? thank you

I had a plan for one year with Illustrator (24,39 €/mo), and now I pay an additional plan (36 euros) which I didnot choose. What to do please ?

My university course provided me with an adobe account but I had to use my student email to activate it. Now I am out of uni, I still want access to my cloud account and was planning on buying the programs to continue my use of Adobe.The issue is my old student email got automatically deleted as soon as my course ended. I can still login to my Adobe account associated with that email (even if my email is now deleted) but when I go into account preferences and follow tutorials to change the account's email to my private one, there is no button option to change my email or even reactivate my plan.I mainly want my old account simply so I can have access to my creative cloud storage and continue working on projects I had in Uni. Is there any way I can change the old email and swap it over to my own and pay for a new plan or do I have to make a new account and lose my old storage of work?

It shouldn't be a problem , but if it is then how can I change it?

avevo attivato illustrator e photoshop, poi nel giorno di scadenza di uno, mentre l'altro non era ancora scaduto, ho aggiornato tramite il portale all'abbonamento mensile di tutta la creative common.sul mio account di fatturazione i costi delle due singole app sono stati azzerati ma sul mio conto mi hanno fatturato 3 volte !! e sono 20 minuti che cerco il bottone della chat o per email ad adobe ma si guardano bene dal renderlo accessibile e ne fanno una caccia al tesoro nonostante si facciano pagare BEI SOLDI per questo servizio a cui evidentemente non vogliono dare supporto.e mi tocca scrivere qua su un forum nella speranza che qualcuno di loro si palesi . imbarazzante 

Hello. I am writing to you, wanting to present you with my big problem. I created an account on your platform 7 days ago, wanting to try the free period. But, I haven't tried it and haven't benefited from it. Today money was withdrawn from my account without my being notified of this fact, which is not correct. I should have received at least a notification. I don't have enough money to afford this subscription with you. Citing the reason that I did not use any service from you and because I was not notified of the payment, I would like to request the return of the amount you took from me.

Hello there, Last month we got an email from Adobe that the subscription will be more expensive each month. I got this subscription for many years now and paid thousands of euros. Now Adobe is advertising for new customers with up to 40% discount! And I - as a loyal client - need to pay 5% more?!?! Adobe: let your loyal customers know how to solve this.  

community please helpit doesn't matter how many times I cancel my subscription - which I don't use AT ALL(!) - Adoeb keep on charging from me!!! I can't handle this anymore, no human support to talk to how do I make them stop stilling from me??

I work for an online medication store. I want to edit some pictures for new products on this website but my subscription package is over despite 8 days remaining.   [Link to website removed by moderator]

I had $171 taken from my account on Friday night with no warning. I couldn't afford for this money to be taken out. Terms and conditions say if you cancel plan within 14 days you get a full refund so I canceled it straight away and was wondering if I will get my full refund? I'm short on rent this week now this is a massive inconvenience. 

Dobrý večer, chcem sa spýtať chcela by som zrušiť svoj ročný plán ale stále mi to ukazuje že žiadny nemám ale pritom mi strháva každý mesiac peniaze ako ho môžem zrušiť. Ďakujem Filipová 

Hi. I have a subscription to PS and Lightroom on a monthly payment. I occasionally need to use Illustrator and Indesign. Can I buy access to these apps for only one month or am I stuck with it for a whole year?I had a subscription to all the apps for two years before switching to the photography package thinking I could cancel anytime after being a customer for two years but that is not the case. 

Two months before I search online for adobe acrobat their I got adobe website then i try to install Adobe Acrobat trail version for trail version i entered my debit card details only for trail version not to purchase or subscription nor i want to purchase so kindly refund my money and cancel the subscription and refund the amount that auto debited from adobe.           Registrad mail id is [Email address removed]